Iv tried other platforms in the past, and found them hard to navigate, as well as money being refunded to the donators. Which has caused our veterans retreat a lot of issues. Crowdfunding is easy to n... Voir plus
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Lisez les avis des autres
I feel really frustrated by my experience with crowdfunder. If you are in a situation where you really need the money, I don't recommend this platform. They told me that it takes 7 days for money to c... Voir plus
Excellent organisation and user-friendly layout of campaigns. Multiple features to use and good communication. It would help to have the name of each campaign within the email notifying us that our... Voir plus
L'entreprise a répondu
I have never tried to raise money for a community project and at the start I was fearful, anxious and doubted my ability to succeed. Crowdfunder have a series of videos to help you design your page.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crowdfunder gives you the tools, knowledge and support to make your crowdfunding journey a success. Whether you are raising funds for your charity, business, community or anything else, then we want to help you. Unlike other crowdfunding sites, we have millions of pounds of +Extra Funding available from our partners meaning your fundraising efforts could be substantially boosted.
Coordonnées de contact
3 Southview House, St Austell Enterprise Park, Carclaze, PL25 4EJ, St Austell, Royaume-Uni
- support@crowdfunder.co.uk
- crowdfunder.co.uk
4,2
Bien
3 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Crowdfunder UK
Hello Anya,
Thanks so much for taking the time to leave a review of Crowdfunder.
We are happy you've found the platform easy to understand and use.
We look forward to helping you Crowdfund again in the future.
Wishing you the best of luck!
Crowdfunder Customer Support
Easy to use platform
Easy to use platform. Lots of great help and advice to get you going.
31 juillet 2025
Réponse de Crowdfunder UK
Hello,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Easy to use and provided a way for us…
Easy to use and provided a way for us to collectively fundraise - making it easy for people to pay online.
18 juillet 2025
Réponse de Crowdfunder UK
Hello Annie,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Pretty much what it says on the tin (but better!)
Pretty much what it says on the tin. This is the way to crowdfund a UK project. Good tools, good service, good handholding when you need it, good info, the platform gives you what you need. And actually, it's all a bit easier and nicer than "good this, good that". So yep, it was better than good :)
18 juillet 2025
Réponse de Crowdfunder UK
Hello Ben,
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Efficient release of funds A*
Robust online crowd funding platform with great links to match funding organisations.
very thorough in setting up and quick payments at the end of projects.
6 juillet 2025
Réponse de Crowdfunder UK
Hello Swale Community Care Project,
Thank you so much for your feedback.
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know you've found the set up and payout process easy to navigate for your crowdfunding project.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
We hope to help you fundraise again in future!
Best wishes,
Crowdfunder Support
Great experience
The videos and support were very helpful, as were the tutorial meetings. The process of setting up the page was straightforward and we had quick answers to our queries
More flexibility over target dates would be helpful as we had a specific date that ran passed the 12 week maximum
16 juillet 2025
Réponse de Crowdfunder UK
Hello Phil,
Thank you so much for your feedback.
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our customer support team and live online webinars have made a difference, and your kind words mean a lot to the team.
In future please get in touch with us if you'd like to extend your project beyond the general 12-week maximum, as we do have two options available:
1. Start Payouts and Extend to Your Chosen Date
2. Switch your project to 'Always On'
If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you in the future.
Best wishes,
Crowdfunder Support
You charge far too much commission
You charge far too much commission. Having spoken to many members or supporters of our club, they have said they refuse to support our cause through crowdfunder as they believe the charges you cream off are despicable.
14 juillet 2025
Réponse de Crowdfunder UK
Hello Ian,
Thanks for taking the time to leave your feedback and comments.
Crowdfunder do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to make a voluntary tip to the platform.
When making a pledge or donation, supporters have the option to leave Crowdfunder a tip. They can choose how much or how little to give, or if to tip at all by using the slider to adjust the percentage or by entering a 'custom amount'.
Any tips are used by Crowdfunder so that we can help more projects. It's through voluntary tips that we can break even and can cover our staff costs.
You can read all about our fees and optional tipping here: https://www.crowdfunder.co.uk/fees
We hope that you will continue to use Crowdfunder in the future.
Kind regards,
Crowdfunder Customer Support
Réponse de Crowdfunder UK
Hello,
Thanks so much for taking the time to leave a review of Crowdfunder.
We are happy to have been of help to you, if you need any support then please email our support team.
Wishing you all the best of luck!
Crowdfunder Customer Support
a great model with matchfunding abilities
This was a very successful model for us, particularly with the extra funding+ which allowed matchfunding and support.
11 juillet 2025
Réponse de Crowdfunder UK
Hello Josie,
Thanks so much for your fabulous review of the Crowdfunder platform, we are so pleased to hear about your success!
We're delighted to hear you've found Crowdfunder easy to use and were able to utilise the extra funding options available to you. Extra+ funding has unleashed millions of pounds worth of extra funding that really boosts the projects on our platform.
We hope to help you Crowdfund again in the future!
Wishing you all the best,
The CrowdFunder Support Team
Torbay Deaf Chrity
We are a small charity which doesn’t have very much support to reach out to tht public. We are grateful to Crowdfunder in helping with publicity and support.
12 juillet 2025
Réponse de Crowdfunder UK
Hello,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your positive experience with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Very disappointed using Crowdfunder
Very disappointed using Crowdfunder . They charge donators a ‘voluntary’ 10% of donation and the charge for ‘transaction fees. ‘ from the money donated . Poor I would advise using other platform as this feels a bit wrong .
12 juillet 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Colin,
Thanks for getting in touch, we're sorry to hear of your disappointment.
When making a pledge or donation, supporters have the option to leave Crowdfunder a tip. They can choose how much or how little to give, or if to tip at all by using the slider to adjust the percentage or by entering a 'custom amount'.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
We hope that you will continue to use Crowdfunder in the future.
Kind regards,
Crowdfunder Customer Support
A very good process
The while process, from start to finish, was dealt with by Emma, in a most welcoming manner. It was definitely a first of this sort for me, and I would recommend Crowdfunder for sure.
Thank you.
10 juillet 2025
Réponse de Crowdfunder UK
Hello, Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Film Crowd Fund success
Without this crowd fund I would not have been able to go to Ireland to see my own World Premiere of my Feature Documentary! Thank you!
7 juillet 2025
Réponse de Crowdfunder UK
Hello Mark,
Thanks for leaving your feedback.
We're all so happy to hear you were able to make the trip to Ireland for the premiere!
If there is anything we can help with in the future please get in touch.
Kind regards,
The Crowdfunder Support.
Réponse de Crowdfunder UK
Hello Celia,
Thank you so much for your feedback. We truly appreciate you taking the time to share your comment with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Best wishes,
Crowdfunder Support
I don't really know much about this…
I don't really know much about this company I was recommended by a friend because I have a project at hand and need help from this platform
6 juillet 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Victor,
Thanks for taking the time to leave a review.
We are happy to help you with your project, if you need any support throughout then please email our support team.
Wishing you all the best of luck!
Crowdfunder Customer Support
Crowdfunder were really helpful and…
Crowdfunder were really helpful and there was always someone on hand to offer me advice when I had a question. Registering can take some time, but I didn't find it too hard.
20 juin 2025
Réponse de Crowdfunder UK
Hello,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your positive experience with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Good for charities due to match-funding
Match-funding made a huge difference to our campaign so for that reason alone I would have given 5 stars. The reason I gave 4 stars is because it was a bit confusing as to how the charity page related to the project page and there seemed to be a lot of duplication in the admin. The communications also give the impression that it will be easy to get answers to any questions you have but actually I couldn't find a way to just call someone with questions and it took a long time for anyone to respond to questions I submitted by the online contact form.
10 juin 2025
Réponse de Crowdfunder UK
Hello Sue,
Thanks so much for taking the time to leave your considered feedback.
We're so glad to hear you've had a good experience and benefitted from the match funding available through our platform.
I'll pass your feedback on regarding setting up your charity page to the correct team.
We would love it if we could manage to speak to everyone on the phone, however, with up to 200 projects added a day, we just cannot speak to everyone and only talk over the phone if absolutely necessary.
We are a small team and want to help as many people as possible in a day and email is the best way to do this. We aim to answer all queries within 1 working day, although during busy periods this can take a little longer.
We hope to help you Crowdfund again in the future!
Kind Regards,
Emily
great experience
great experience!
we are leaving ours open and kind people are still donating
13 juin 2025
Réponse de Crowdfunder UK
Hello Susan,
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you and hope The Pigeon Advocacy Conference is a success!
Best wishes,
Crowdfunder Support
Réponse de Crowdfunder UK
Hello Rich,
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Say that it's free
Say that it's free, then charge supporters and also withdrawal at end. It would be better if they were honest upfront, people wouldn't mind so much.
14 juin 2025
Réponse de Crowdfunder UK
Hello Amanda,
Thanks for taking the time to leave a review with your feedback.
I'm sorry that you didn't find the information about fees clear when setting up your Crowdfunder page. We have our full list of fees on our website and before you set your page live, your fee structure was displayed along with our Terms & Conditions for you to agree to.
We have waived our Crowdfunder Platform fees for charities, community and personal projects. You were charged 0% platform fee by Crowdfunder but please note the payment processor we use will still charge their fee which is typically 2.4% plus 20p per transaction (plus VAT).
When making a pledge or donation, supporters have the option to leave Crowdfunder a tip. They can choose how much or how little to give, or if they would like to tip at all.
The tip is used by Crowdfunder so that we can help more projects. As we do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers, we therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
We hope that you will continue to use Crowdfunder to support great causes in the future.
Warm regards,
Crowdfunder Customer Support
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