Iv tried other platforms in the past, and found them hard to navigate, as well as money being refunded to the donators. Which has caused our veterans retreat a lot of issues. Crowdfunding is easy to n... Voir plus
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Lisez les avis des autres
I feel really frustrated by my experience with crowdfunder. If you are in a situation where you really need the money, I don't recommend this platform. They told me that it takes 7 days for money to c... Voir plus
Excellent organisation and user-friendly layout of campaigns. Multiple features to use and good communication. It would help to have the name of each campaign within the email notifying us that our... Voir plus
L'entreprise a répondu
I have never tried to raise money for a community project and at the start I was fearful, anxious and doubted my ability to succeed. Crowdfunder have a series of videos to help you design your page.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crowdfunder gives you the tools, knowledge and support to make your crowdfunding journey a success. Whether you are raising funds for your charity, business, community or anything else, then we want to help you. Unlike other crowdfunding sites, we have millions of pounds of +Extra Funding available from our partners meaning your fundraising efforts could be substantially boosted.
Coordonnées de contact
3 Southview House, St Austell Enterprise Park, Carclaze, PL25 4EJ, St Austell, Royaume-Uni
- support@crowdfunder.co.uk
- crowdfunder.co.uk
4,2
Bien
3 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Looks the part, little disorgnaised
Looks the part, but terribly convoluted when you are a charity looking to use the platform. Registering took an age, and even when that was done, they misallocated you as a completely different entity, and welcomed you as a political party and not a charity.
If I am to trust them to keep dononations safe, and ensure those donations are allocated to the charity and not disappear elsewhere, then I need something a little more organised, and little more trustworthy.
13 juin 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Dan,
Thanks for taking the time to leave your feedback.
I'm sorry to hear about your experience, I can see you spoke to my colleague earlier via email who let you know that you ticked to indicate you were a political party when setting up your profile and then received an email in relation to this.
You can be reassured that Crowdfunder is a trustworthy website and charities have raised millions of pounds through our platform.
I'll pass on your feedback to the relevant team, and we hope to help your fundraise in the future.
Kind regards,
The Crowdfunder Support Team
Réponse de Crowdfunder UK
Hello,
Thanks so much for your review of our platform, it makes our day to receive reviews like this!
We hope to help you Crowdfund in the future.
Wishing you all the best,
The CrowdFunder Support Team
Crowdfunder gave me the chance to have…
Crowdfunder gave me the chance to have my beautiful little dog operated on and now her life is pain free .Vet fees are ridiculous and even with pet insurance (they wouldn’t pay) it was out of my reach
7 juin 2025
Réponse de Crowdfunder UK
Hello Ruth,
Thanks for leaving your kind feedback.
We're all so happy to hear your dog is now pain free - it's made our team's day!
If there is anything we can help with in the future please get in touch.
Kind regards,
The Crowdfunder Support.
Easy to use platform and supportive…
Easy to use platform and supportive team at Crowdfunder
7 juin 2025
Réponse de Crowdfunder UK
Hello Rachel,
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Réponse de Crowdfunder UK
Hello Anthony,
Thank you so much for your kind feedback.
We truly appreciate you taking the time to share your positive experience with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Réponse de Crowdfunder UK
Hello Oundle Golf Club team,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know you've found the platform easy to set up your crowdfunding project.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Best wishes,
Crowdfunder Support
Great facility but you still need to get you message out there!
The web site is great and easy to use, for setting up a project and for contributing to it - ie it was easy for people to make funding contributions. I guess what I hadn’t appreciated was how important it is to have an effective strategy for getting the message out to people who might want to contribute
31 mai 2025
Réponse de Crowdfunder UK
Hello Paul,
Thanks for taking the time to leave a review!
We're delighted to hear that you found the Crowdfunder platform easy to use!
You are right that it is really important to have a good plan in place before launching your Crowdfunder! To help our project owners with getting started, we’ve launched our Knowledge Hub, which has a wealth of information and tools to help with planning, creating, running, and delivering your project:
https://www.crowdfunder.co.uk/knowledge-hub
Our Crowdfunder Social Media Hub has all of our best tips for promoting your project and driving those pledges:
https://www.crowdfunder.co.uk/guides/social-media
When you crowdfund, typically only people that you know or friends of friends are likely to pledge. I'm sorry if you know this already, however people can sometimes be under the misconception that when they put a project on Crowdfunder, strangers will come and pledge lots of money on it. This unfortunately is not often the case in reality.
We recommend reaching out to friends, family, colleagues and other people in your close social circle to ask for support when launching your Crowdfunder. Then, once you have a good number of supporters behind the campaign, it's easier to spread the word and utilise social media.
We hope you find this information useful for your future Crowdfunders!
Kind regards,
The Crowdfunder Support Team
Valuw
Main issue is that you are not sure if your purchase will increase in value.
Selling is not a problem if you have an asset which is increasing over time.
21 mai 2025
Avis spontané
Réponse de Crowdfunder UK
Hello,
Thanks so much for your review of Crowdfunder, the online crowdfunding, fundraising and grant funding platform.
Typically a supporter would donate or 'pledge' on our platform rather than making a purchase or investing (other than in our Community Share projects).
It sounds like you could have us mixed up with someone else but if you do need to discuss a concern you might have please get in touch via our support channels and we'd be happy to address any concerns you have.
Kind regards,
Crowdfunder Customer Support
Easy to use and set up
Easy to use and set up - didn't have inflexible exclusions on the type fundraising unlike other funding sites.
20 mai 2025
Réponse de Crowdfunder UK
Hello Howard,
Thanks so much for your review of our platform, it makes our day to receive reviews like this!
We're so happy to hear you found the Crowdfunder website easy to navigate.
We hope to help you Crowdfund again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Réponse de Crowdfunder UK
Hello Susan,
Thanks so much for your lovely review of our platform.
We're so happy to hear you find our platform was easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting the projects.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Website is very easy to use
Website is very easy to use, dashboard is good, engagement from crowdfunder team is very good.
Charging investors a fee, then charging fees again on payout was seen as a negative.
Overall positive response from users
14 mai 2025
Réponse de Crowdfunder UK
Hello Matthew,
Thanks so much for your thoughtful feedback.
We're super happy to hear that you've found the platform easy to use and had the support you needed from our team.
We believe in fair pricing and full transparency on fees. Our standard platform fee for community shares such as your project is 3% + VAT on the first £300,000 raised and 2% + VAT on any amount raised over £300,000.
We do not charge supporters a fee on their donations/investment though. When making a payment, they do have the option to leave Crowdfunder a tip though. They can choose how much or how little, or if they want to tip at all.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
We hope to help you Crowdfund again in the future and if you need anything at all please don't hesitate to get in contact with us in the support team!
Kind regards,
Crowdfunder Support Team
Half way there
We raised half of our target amount which will fund the first half of our leaflets for this year. Having never set up a fundraising account before, and not being a big fan of technology, it was relatively simple.
I have a better understanding of how this works now.
13 mai 2025
Réponse de Crowdfunder UK
Hello Debra,
Thanks so much for your kind review of our platform.
We're so happy to hear you found our platform was simple to use. We work to continuously improve our platform so it's great to hear our hard work is paying off.
We look forward to helping you fundraise further in the future.
Wishing you all the best,
The CrowdFunder Support Team
Réponse de Crowdfunder UK
Hello Russell,
Thanks so much for your review of our platform, it makes our day to receive reviews like this!
We're so happy to hear you found the Crowdfunder website easy to navigate.
We hope to help you Crowdfund in the future.
Wishing you all the best,
The CrowdFunder Support Team
Payout shambles
Constant incorrect information from the chat bot & then a human re receiving my payout. Then a ‘bug’ in the system meaning my payout was delayed further despite being fully funded almost 1 month ago. Lack of urgency to expedite payment considering errors their side and me being £1k out of pocket as already had to fund myself
9 mai 2025
Réponse de Crowdfunder UK
Hello Sam,
Thanks so much for taking the time to leave your feedback.
I can see my colleagues have been working on this for you over the last few days with our technical team. While the bot information provided to you in the past was correct regarding payouts, the glitch meant your payout was not processed as it should have been.
Please accept our sincere apologies for this. It is very rare for these types of glitches to occur and we requested that the funds were sent to you on the next soonest possible date. Please see the email we sent you about when to expect funds in your account.
I'm very sorry again about this issue and any inconveniences caused.
Kind regards,
Crowdfunder Support Team
Fab service to help community projects
The template to construct a page to advertise the Crowdfunder is a great format and easy to use. The link with Sport England match funding is excellent. The rewards system is a great way to get local businesses involved. The support by email and over the phone was brilliant. Thank you for your help in achieving our resurfaced tennis courts!
7 mai 2025
Réponse de Crowdfunder UK
Hello Sarah,
We are so pleased to hear you've been able to get your tennis courts resurfaced!
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
We crowdfunded for our dog surgery I…
We crowdfunded for our dog surgery I felt uncomfortable actually crowdfunding people kept telling me too and then someone set it up which was wonderful of them, it totally restored my faith in humanity as it was for my dog, it's all happened very quickly and managed to save him he's doing really well
6 mai 2025
Réponse de Crowdfunder UK
Hello,
Thanks so much for taking the time to leave your kind review.
We're all very happy to hear Uhtred was able to have their surgery and is doing well!
It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
Thanks again for your thoughtful feedback!
Best wishes,
Crowdfunder Support
Great way to raise money for a charity…
Great way to raise money for a charity easy and straight forward no hastlle
4 mai 2025
Réponse de Crowdfunder UK
Hello,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Best wishes,
Crowdfunder Support
Easy to use Platform/lots of tech help
Easy to use Platform and with lots of tech help along the way for non technicals like me
30 avril 2025
Réponse de Crowdfunder UK
Hello Marianne,
Thanks so much for taking the time to leave your kind review and feedback.
It’s incredibly rewarding to know that our technical support have made a difference to you in Crowdfunding journey, and your kind words mean a lot to the team.
Thanks again for your thoughtful feedback!
Best wishes,
Crowdfunder Support
Réponse de Crowdfunder UK
Hello,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to our team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Best wishes,
Crowdfunder Support
Crowdfunder has allowed us to kick-start our campaign.
Crowdfunder has allowed us to kick-start our appeal for funds to help save the Sussex Trug Industry from extinction. Sussex Trugs are known and loved all around the World and it is heartening that others share out passion. We will leave our fund raiser active as we still need to find resources to fund engaging apprentices and trainees.
24 avril 2025
Réponse de Crowdfunder UK
Hello Robin,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know Crowdfunder has made a difference to your Sussex Trug project, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
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