Iv tried other platforms in the past, and found them hard to navigate, as well as money being refunded to the donators. Which has caused our veterans retreat a lot of issues. Crowdfunding is easy to n... Voir plus
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Lisez les avis des autres
I feel really frustrated by my experience with crowdfunder. If you are in a situation where you really need the money, I don't recommend this platform. They told me that it takes 7 days for money to c... Voir plus
Excellent organisation and user-friendly layout of campaigns. Multiple features to use and good communication. It would help to have the name of each campaign within the email notifying us that our... Voir plus
L'entreprise a répondu
I have never tried to raise money for a community project and at the start I was fearful, anxious and doubted my ability to succeed. Crowdfunder have a series of videos to help you design your page.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crowdfunder gives you the tools, knowledge and support to make your crowdfunding journey a success. Whether you are raising funds for your charity, business, community or anything else, then we want to help you. Unlike other crowdfunding sites, we have millions of pounds of +Extra Funding available from our partners meaning your fundraising efforts could be substantially boosted.
Coordonnées de contact
3 Southview House, St Austell Enterprise Park, Carclaze, PL25 4EJ, St Austell, Royaume-Uni
- support@crowdfunder.co.uk
- crowdfunder.co.uk
4,2
Bien
3 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Setting up our Crowdfunder was really easy
Setting up our Crowdfunder was really straightforward and there were useful tips e.g. how long to run it for. It was easy to post updates and add a video. I haven't yet tried to claim our gift aid and I'm hoping that is straightforward via the report the website provides.
7 mars 2025
Réponse de Crowdfunder UK
Hello, Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you when claiming your GiftAid or improve your experience, please don’t hesitate to reach out.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Very good esey an simple to use and…
Very good esey an simple to use and helped me to get some of the money I needed thank you
7 mars 2025
Réponse de Crowdfunder UK
Hello Abbie,
Thanks so much for your wonderful feedback!
It's great to hear you've found the platform simple to use to raise funds you needed, and your kind words mean a lot to the team.
Thanks again!
Emily
Crowdfunder Support
Crowdfunder is a great asset to our…
Crowdfunder is a great asset to our charity's fundraising efforts, and I give it top marks, having only dropped to 4 stars on account of some of the automated processes that make the website function a little confusing at times
7 mars 2025
Réponse de Crowdfunder UK
Hello and thanks so much for you review!
It's so great to hear that we've enhanced your fundraising efforts!
I'm sorry to hear you've found some parts of the website confusing, we'd love to know a little more about your feedback as we are always looking to make improvements, I'll reach out to you for more information so please keep an eye out for this.
Thanks again for using Crowdfunder, we look forward to working with you in future.
Kind regards,
Emily
Crowdfunder Support
Réponse de Crowdfunder UK
Hello Suzie,
Thanks so much for your fabulous review of our platform.
We're so happy to hear you find our website easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting you.
Wishing you all the best,
The CrowdFunder Support Team
Brilliant platform
Brilliant platform, with superb advice around how to best get the maximum out of your Crowdfunding experience. So easy to use + very low processing fees
1 mars 2025
Réponse de Crowdfunder UK
Hello Stewart,
Thanks so much for your kind review!
It's great to hear you've found the platform easy to use and have found our advice helpful!
Wishing you all the best,
The CrowdFunder Support Team
Total inability to speak with someone…
Total inability to speak with someone at Crowdfunder UK. The Crowdfunder website has some valuable features but I believe the optional “contribution” should be set at £0 and if those making donations wish to Chip-in to Crowdfunder UK they should be easily able to make a bespoke contribution.
21 février 2025
Réponse de Crowdfunder UK
Hello,
Thank you so much for sharing your feedback with us, and we’re truly sorry that you were unable to reach someone directly. We understand how frustrating that can be, and we appreciate you bringing it to our attention.
Our live chatbot is designed to quickly direct you to the support team if you’d like to speak to a person. We also have a contact form available (https://www.crowdfunder.co.uk/contact-us) in the footer of our website, which goes straight to our support team. Additionally, we offer a helpful article outlining all the ways to get in touch with us: https://help.crowdfunder.co.uk/en/articles/1843617-how-do-i-contact-crowdfunder.
If these options aren’t clear to you, please don’t hesitate to let us know. We’re always looking for ways to make things easier and more intuitive for our users, so your feedback is invaluable.
Regarding the donation process, on the checkout page, you’ll see a box on the right side showing your pledge total. Below that, we clearly state that we don’t charge a platform fee for charities or personal causes. Below that, you'll find an optional tip section, which is pre-set at 20%. You can change this percentage or enter a custom amount, including setting it to zero if you prefer.
Thank you again for your thoughtful feedback. It helps us improve, and I will be sure to share your comments with my colleagues who work on the website.
If there’s anything else we can assist you with or if you have further suggestions, please don’t hesitate to reach out.
Best wishes,
Crowdfunder Support
Fantastic experience
The staff at Crowdfunder UK have been fantastic and always there to answer any questions.
The website is easy to use aa was setting up a crowdfunder
15 février 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Really well thought out project
To be able to donate to a really good cause that will give people with mobility issues easy access to a sports facility.
13 février 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us.
Funds released so quick
You were quick to release the funds, which is much appreciated. Thank you very much.
9 février 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Very well organised website and…
Very well organised website and updates. The help from the admin staff was fantastic. I’ll use Crowdfunder again
7 février 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
It wasn't very user friendly and…
It wasn't very user friendly and chatting to someone for assistance was far too difficult. I needed help on various factors and it wasn't easy. The campaign ended and there was no option to keep it going. Yes, while the "always on" is enabled, I wanted the campaign live as I had messed up the start/end date in the beginning.
3 février 2025
Réponse de Crowdfunder UK
Hello,
Thank you so much for sharing your feedback with us, and we’re truly sorry that you were unable to reach someone directly. We understand how frustrating that can be, and we appreciate you bringing it to our attention.
Our live chatbot is designed to help you instantly with any questions you have or quickly direct you to the support team if you’d like to speak to a person. We also have a contact form (https://www.crowdfunder.co.uk/contact-us) available here in the footer of our website, which goes straight to our support team. Additionally, we offer a helpful article outlining all the ways to get in touch with us: https://help.crowdfunder.co.uk/en/articles/1843617-how-do-i-contact-crowdfunder
If these options aren’t clear to you, please don’t hesitate to let us know. We’re always looking for ways to make things easier and more intuitive for our users, so your feedback is invaluable.
Regarding your project, we’re sorry if there was any confusion around switching it to "always on." Our support team is always more than happy to help with keeping your project live or making adjustments, and it seems that after we informed you of the change, we didn't receive further responses from you asking for your project to be reopened. I sincerely apologise if that communication wasn't as clear as it could have been.
We aim to address queries as quickly as possible, and I’m really sorry that we didn’t meet your expectations in this case. Please don’t hesitate to reach out again if you need any further assistance or if you'd like to discuss how we can resolve the situation.
Best wishes,
Crowdfunder Support
We thank you for the professionalism and care in helping us through a difficult time
We thank you for your professionalism in helping us to obtain funds to help our workers and horses through a very difficult time
3 février 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
So great
So great, easy to use, easy to set up. A massive boost for my business moving into a bigger property.
1 février 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback and wishing you all the best with your business move!
Best wishes,
Crowdfunder Support
First timer!! :-)
It was my first time using Crowdfunder, I did not use all the benefits but it was still a great opportunity, support and encouragement not just for me but for the project and the teens in the project. We did not meet our target, like I said, I still have much to learn but it is a great start. Thank-you!!!
31 janvier 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
We have lots of resources in the knowledge hub (https://www.crowdfunder.co.uk/knowledge-hub) to help you meet your target next time and we're always on hand for suggestions either through our chatbot or contact form: https://www.crowdfunder.co.uk/contact-us
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
a brilliant platform
31 janvier 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Best wishes,
Crowdfunder Support
Toilets for Bowmen
Did’t work for us - not really a suitable vehicle for what we needed. You definately need an enthustic team to help and support. In today’s fiscal climate it is extremely difficult to persuade anybody to give a charitable donation. Even friends so unfortunately we failed by a considerable amount also wrong time of year. Crowdfunding team and Sport England gave a lot of support which was very helpful but I had a lot of health problems and no supporting team.
31 janvier 2025
Réponse de Crowdfunder UK
Thank you so much for your feedback! We truly appreciate you taking the time to share your experience with us. I'm glad to hear that the team here and at Sport England gave valued support.
We’re committed to providing the best service possible. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
We have lots of resources in the knowledge hub (https://www.crowdfunder.co.uk/knowledge-hub) to help you meet your target next time and we're always on hand for suggestions either through our chatbot or contact form: https://www.crowdfunder.co.uk/contact-us.
Thanks again for your thoughtful feedback and we hope that you might consider another project in the future when your circumstances improve.
Best wishes,
Crowdfunder Support
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Excellent vehicle for fundraising
Very easy to use and and excellent way to promote fundraising ventures. For an Admin, Crowdfunder does all of the heavy lifting. Would definitely use again.
17 janvier 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Was pretty easy to set up and the fee…
Was pretty easy to set up and the fee wasn’t that big in the amount we managed to raise was no where near our target but that isn’t the fault of crowdfunder we hope to keep raising money for the charity and it’s nice that it stayed live 😁
22 janvier 2025
Réponse de Crowdfunder UK
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
We have lots of resources in the knowledge hub (https://www.crowdfunder.co.uk/knowledge-hub) to help you meet your target next time and we're always on hand for suggestions either through our chatbot or contact form: https://www.crowdfunder.co.uk/contact-us.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
All aspects were efficient
Crowdfunder completed all aspects of its responsibilities efficiently and effectively.
20 janvier 2025
Réponse de Crowdfunder UK
Thank you so much for your feedback! We truly appreciate you taking the time to share your positive experience with us.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going. If there’s anything else we can do to support you or improve your experience, please don’t hesitate to reach out.
Thanks again for your thoughtful feedback. We look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
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