Croydex Avis 

I contacted croydex about my sticky pads not working and they sent me some straight away. I always use croydex as a good alternative to drilling.

We bought an Inclusive Shower Chair thru Dunelm. Really impressive quality & construction. Robust & reliable assembly method. AND it worked well from the off. Great product; combination of high quality, good design & fair price very rare nowadays. Well done, Croydex!

Made a mess of fitting a toilet seat so rang Croydex to enquire about spares. Was lucky enough to speak to Alison who immediately identified what was needed and equally quickly ordered it. I wish dealing with every company was as edifying as this.

Wow, what an amazing customer service experience received today from Alison. Never have I called a company with a query and got such a positive response so quickly, without fuss from what was my fault anyway! I had fitted a toilet seat and not allowed clearance at the back of it to stay up. I needed replacement brackets/holders as the tape is so strong once applied. What more could you ask for, a good quality product and knowing that if things are not quite right or you lash up like me, you have a top notch company with top notch people happy to help out. Brilliant and will be using this company again for their products. Thank you and thank you again Alison

I messed up when trying to fix my new toilet seat, well I am a lady of 76😂. I needed a replacement bracket. Alison was amazing and had me sorted in minutes and is sending me a new one.
Brilliant customer service, I can’t thank her enough 🤗

I raised a query with Croydex at approximately 9:00 am this morning regarding a toilet seat I had purchased which had a problem with the soft close mechanism. I had a reply by 9:30 requesting a copy of invoice and video of the problem. This I duly sent and was advised at 11:40 that a replacement would soon be on its way. Absolutely fabulous customer support.

I had the misfortune to purchase two Croydex cosmetic baskets QM260641. What a dreadful piece of engineering it they are. The bar at the rear stands proud of the basket, so after it's screwed to the wall the basket is tilted downwards. Tall bottles fall over, as the basket stupidly has a dropped front which offers no support to the contents.
Has no-one at Croydex actually installed and used this product?
Sadly, the Croydex customer service is on par with their engineering. I wrote to complain about the products over a week ago, and haven't yet had a reply.

RESPONSE TO CROYDEX'S REPLY:
That's nonsense. The grout line is not proud of the tiles, and it's most definitely not the cause of the problem. I really don't need advice from you how to attach something to a tiled wall. It's quite simple for you to check and see where the problem is. If the basket is fixed to a vertical surface, it does not lie horizontally. I really can't be bothered to take this further with you. I shall bend the wire to make it work - but I really shouldn't have to.

It's not surprising that I didn't spot your first response in my inbox. Rather than show 'Croydex' in the sender name your email reads 'Info Requests'. Other responses are from 'No-Reply', again with no mention of your organisation in the name. Very poor attention to detail.

What is a toilet seat? You really know what it is when it comes to fitting it! And with the Croydex seats, the purchaser is supplied with all the necessary tools. So, no fiddling about trying to to align the seat spigots because you get a simple spacer bar that holds them in the right position. And no cursing in the dark as you try to get a spanner on the retaining nuts because there's a nut key supplied to simplify the process. These small commodities simply the process; even if the seat has to be refitted later, it becomes a 5-minute task. Simples! Well done Croydex for making a tiresome task easily accomplished.

I called for advice with a problem with our soft close WC seat and the customer service team were so helpful. A replacement is on the way which is much appreciated,

The soft close on the toilet lid failed after 18 months and I asked for a replacement hinge but these are not available. However if I provided proof of purchase and a video of the problem they would see what they could do. Within minutes of sending the information they replied to say that although out of warranty they would replace the entire seat. What generosity and service - way beyond what one would have expected. I have found Croydex products to be of excellent quality and can’t understand so many of the one star reviews.

I needed some parts for a Croydex toilet seat. My call was answered promptly and when I explained what I needed I was immediately put through to customer services. What a treat - helpful, knowledgeable and efficient. Can you bottle this for other companies. Couldn’t have been better. Well done and thank you

I needed a replacement part which I was quite happy to pay for as it was my own fault it was required, lol.

I contacted your company and was fortunate enough to be dealt with by Tracey. She was extremely helpful and advised me they did not have my part in stock and would send one out as soon as it arrived in March.

I was delighted and shocked to receive it two weeks later! Fantastic customer service, many, many thanks.

This company is well worth five stars, answered emails the same day, very helpful. They sorted a minor problem I had.
I'd recommend .
Thankyou

The toilet seat was of good quality and easy to install. Unfortunately the soft close failed after 10 months however, the company provide a hassle-free guarantee service. A replacement was sent promptly after providing proof of purchase and a short video of the failed soft close cover. An excellent service.

Ordered the item some time ago off Ebay but due to other commitments, I was unable to instal until recently. On opening the packaging some fittings were missing. I phoned Croydex Spares Dept. and spoke to a very pleasant and helpful young lady (Alison) who arranged supply of the necessary pieces free of charge, despite the puchase being almost 2 years ago. No problems, excellent, efficient and friendly service.

If you are wondering if the "5 Year Guarantee" is real, I can confirm it is! My product developed an issue after 4 years of use, so I emailed customer support. The team (Tracey specifically) was incredibly helpful and efficient. After I sent a photo and proof of purchase, they quickly identified the model and dispatched a free replacement immediately.

There were no long phone queues or complicated forms—just great service. It is so refreshing to deal with a company that actually honors its warranty without making you jump through hoops. I will definitely buy from Croydex again knowing they support their customers years down the line. 5-star service.

Good customer service to correct a faulty product.

Thought exceptional customer service was no longer available. How wrong I was. Professional, friendly, pro-active and patient.
Highly recommend Croydex

Thank you Tracey for providing complete solution to a Bathroom item.