Crui.se Avis 

I have recently booked a cruise with your company. Could you please pass on my thanks to Carley, a member of your team. She is very helpful, knowledgeable and professional. She is a credit to your organisation. Thank you Carley.

Kind regards.

Tom Brady

We phoned Rachel Peers with an enquiry about a River Cruise last Saturday. She was extremely friendly, informative and helpful and applied no pressure whatsoever. She agreed to call us back to discuss further on Monday (yesterday) and did so at the appointed time true to her word. We did secure the booking with Rachel who emailed us with all the relevant information and made us feel that we are really being looked after!

Rachael was extremely helpful and knowledgeable. Went out of her way to understand our specific needs and found the ideal cruise at a competitive price and ideal dates.
We would use this company again without any hesitation.
Thank you

This was my first time of dealing with this company.
The attention to my requirements was exceptional and the service provided was very courteous

Really friendly service over the phone. No waiting on the line. Offered some helpful advice and booked my cruise at a great price discounted from the original. Very happy.

We spoke with Rachel today who was a mine of information. This is our first cruise so it was very reassuring to speak with someone who was so knowledgable and keen to help. Rachel was very friendly and put us at ease immediately. We will definitely be booking all future cruises with Crui.se.

We were two couples trying to book a cruise but were struggling to pull everything together. A quick evening call to Rachel set things in motion and by the morning we had the answers we needed to book it all up with Rebecca. Thank you both very much!

Rebecca and then Racheal were superb. Friendly, knowledgeable and interested in us as customers. not only that but we also got a further £100pp reduction. to use this company is a no brainer! thank-you both.

The ease of being able to make a booking. A special mention to Carley. Who took the angst out of booking. . Her kindness and help was a good ambassador for the future river cruise.
Caroline

My friend and I had been looking at Mekong cruises when I happened to spot a 'Captain's Offer' for APT on Google. The link too me through to Crui.se and to Carley who quickly provided more details of the offer. There was no hard sell or pushy follow up calls. I hadn't heard of Crui.se before but the reviews were very positive so we went for it! Never having cruised before, nor been to Cambodia or Vietnam, we had loads more queries which Carley dealt with promptly. The booking process was so straightforward, I was convinced there must be a catch. There wasn't! The trip was actually with Travelmarvel a subsidiary of APT but per Carley's assurances, they were excellent to travel with. Overall very positive experience with Crui.se

My partner and I decided to do a river cruise. We were recommended the River Douro with Riviera. I tried booking on line but felt I did not have enough information. I completed an enquiry on line and had a very prompt, informative reply from Carley including a link to a potential trip. We were happy and booked. What else can you ask?

Was shopping for a cruise option for a 60th at the start of 2026, came across crud.se and thought I would give them a try. Was pleasantly surprised by the quick response and help getting the right trip. Big thanks to Rachel for making it all a seamless process.
Would recommend booking you first or next trip with Crui.se.

I was wanting to book our first river cruise for my 50th birthday and came across the ideal one with Riviera. I did an online enquiry with Crui.se just to see if there were any benefits to booking through an agent rather than direct. Carley was really responsive and gave us a great quote for the cruise. In the process of booking, we had contact with both Rachel and Rebecca too - all three of them made the process so simple and made me feel like an individual. Their responses were genuine and personal, I would definitely book with them again.

My contact was Rachel who was very patient, courteous and friendly. She forwarded a lot of information and photos to assist in our decision. A very good experience.

We knew we wanted to go on our first river cruise to either the Danube or the Rhine probably with Avalon who had been recommended to us by 2 people. Elaine found Crui.se who were able to set out simply and very professionally comparisons with other companies which confirmed our choice of Avalon on the Danube. We booked the trip with Carley at Crui.se and our upgraded cabin was even upgraded again without charge. In the meantime another holiday caught our eye and we got a quote for that the next day. Can't wait for our Danube trip. So far so good. Thanks Carley and thanks Crui.se

The cruise information was extensive & informative. Follow up was helpful and efficient. Booking was straightforward.

Really helpful staff. Great to discuss river cruise with soemone who had been

Rebecca was paramount dealing with our river cruise booking. As first time cruisers I had lots of questions which Rebecca answered with a friendly and professional approach. Excellent customer service.
Highly recommendable company who, I would without a doubt use again.

Thank you

We’d been dreaming about a river cruise for our 40th wedding anniversary and had browsed what felt like *every* company out there. Then, by pure chance, we stumbled upon Crui.se — and thank goodness we did!

I fired off an email around 8pm, fully expecting to hear back the next day. So when my phone pinged just 20 minutes later with a message from Rachel, I was seriously impressed. Throughout the process, we asked her for several different options and quotes, and she handled everything with total ease. Within days we had our perfect river cruise picked out and priced.

Just when we thought the deal was wrapped up, Rachel said, “It’s Black Friday — you’re entitled to *another* discount.” Happy days indeed!

I’m absolutely delighted to recommend Crui.se after such a fantastic experience. Rachel was straightforward, knowledgeable, honest, and an absolute pleasure to work with. Next time we’re planning a cruise, they’ll be the very first place we go!

Carley was extremely patient with me. It isn't matter how many questions she was asked, she answered every one without any issues. I had initially asked for quotes for a few different cruises and she provided those, again, without an issue - other holiday companies would only provide 1 quote. The booking experience was easy and fingers crossed, the cruise in July goes as flawlessly as this did. Thank you