We have just booked our third cruise for next year 2027 with Crui.se. Rachel has been our contact for all bookings and has made the process for all very easy. Unfortunately, this year's cruise was... Voir plus
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This is the second time we have used Crui.se for a booking with Riviera. They were very helpful in coordinating our booking with a friend who is going with us. Initially we were dealing with Carly... Voir plus
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This company is great to book your holiday through all three ladies Rachel,Carley & Becca are so professional yet remaining friendly & engaging to whatever your queries or questions maybe. My husband... Voir plus
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What an amazing pleasure it was to book our Rhine River Cruise for 2027. Rebecca was the travel consultant, immediately on speaking to her I felt she was a friend,she was utterly brilliant, found us e... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Booking a cruise, or even a holiday in general, can be very stressful. Crui.se does all the hard work for you. Our experienced team help you research and shortlist your perfect cruise holiday.
Coordonnées de contact
1 Rilldene Walk, OL11 5WF, Rochdale, Royaume-Uni
- info@crui.se
- crui.se
5,0
Excellent
291 avis
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Excellent Customer Service
We booked a River Cruise with Riviera travel but our cruise information came via Crui.se. Our point of contact from then on seemed to be through Crui.se. Our point of contact was a young lady named Rebecca Mann who was excellent throughout. She went above and beyond on a number of occasions. I have medical issues which she dealt with giving me a stress free run up to my holiday. She arranged medical luggage allowance, specific seat allocation and much more. I cannot thank her enough for the level of service.
3 septembre 2025
Avis spontané
Réponse de Crui.se
Thanks for your lovely review, Janice. We're delighted that you had a good time with Riviera Travel. We'll pass your kind feedback onto Rebecca as we know she'll be over the moon to hear about your experience. If you need anything please don't hesitate to get in touch. All the best.
Great service.
On my first call just to enquire the pice of the river cruise the call wa answered immediately by Rachel who was very informative without being "pushy". Rachel gave me the details and said that if I wanted to think about it she'd be pleased to answer any questions, she sent me an email with details of the cruise so that I could consider it at my leisure.
When I phoned back next day Rachel again answered immediately, found me a cabin and I booked the cruise. Great service.
17 septembre 2025
Avis spontané
Réponse de Crui.se
What a lovely review, Marilyn. We truly appreciate the time you took to review your experience and for booking your river cruise with us. You've definitely snagged a bargain on the Douro for next July on our most popular itinerary. If you have any questions in the run up, Rachel will be happy to assist. Have a great weekend.
Efficient, polite and faultless
My enquiry was dealt with quickly and efficiently by Rachel. All queries were resolved immediately, the details being presented with clarity, enabling the booking process for our river cruise to be finalised without any problems.
17 septembre 2025
Avis spontané
Réponse de Crui.se
And the record for quickest review after booking goes to..........Mr. Kevin Lynas. Thanks so much for your kind review, Kevin. You've picked a superb itinerary in The Blue Danube for your first ever river cruise. We hope you have a fab time next August and we're here to answer any further questions you may have in the run up. Thanks a million.
Easy booking
I am so glad I found this company.
Rachel was so helpful and knowledgeable
The booking process and payments were so easy.
If the cruise goes as well I'll be very happy
15 septembre 2025
Avis spontané
Réponse de Crui.se
Thanks for your kind review, Robin. We're so glad you chose to book your Nile River Cruise with Rachel. Looking out the window at the torrential rain I think we'll all come with you. Roll on December. All the best.
First time using this company
First time using this company. They are very efficient they respond to emails promptly and are always happy to answer all questions. I dealt with Rebecca and Rachel on the phone - they were both extremely polite and helpful.
Once we've been on the cruise and everything goes well , I'm sure I'll be using them again ! Thank you Rebecca, Rachel and Carly for your help and efficiency.
5 septembre 2025
Avis spontané
Réponse de Crui.se
Thanks for your lovely review, Helena. We were chuffed when you decided to book your Riviera Travel cruise with us and what a cracker you picked, too. The Douro will be lovely next June and we hope the 4 of you have a wonderful time. It may seem a while away but it will be upon us before you know it. In the meantime we're here to answer any questions you have. Have a good one.
Fantastic company
Fantastic company. Quick to respond, listen carefully to requirements, got hold of tricky to reach cruise company and very helpful. Can’t thank them enough. Will definitely use them again.
Lisa
5 septembre 2025
Avis spontané
Réponse de Crui.se
Thanks, Lisa. We're super grateful that you decided to book your Rhine cruise with us. We'll keep in touch in the run up and make sure you're kept up to date with any news. Have a great weekend.
Our first time booking a river cruise…
Our first time booking a river cruise on the Danube and sought advise from Crui.se. Had a prompt response to our enquiry with follow up quotations on the same day. Excellent service and provided the options to suit our exact needs.
1 septembre 2025
Avis spontané
Réponse de Crui.se
Thanks for your review, Andrew. How exciting to be going on your first river cruise next October. We're betting you'll love it and you'll be a seasoned river cruiser in no time. Anything you need, we're just a quick call away. Thanks a million.
Excellent
Rebecca was fast, efficient and friendly. After a previous awful experience booking with a different company, this was very reassuring, and we would happily use Crui.se again.
29 août 2025
Avis spontané
Réponse de Crui.se
Amazing to hear that Rebecca was able to help, Paul. You've got a great deal with AmaWaterways and you'll be enjoying the Swiss Alps & Rhine Castles in no time at all. We hope you have a fantastic time on the AmaSerena over Christmas and if you need anything in the build up then please let us know. All the best.
Carley was great
Carley was great, sorted everything out for us quickly & expertly, we would definitely recommend Crui.se & will certainly use them again 😊
27 août 2025
Avis spontané
Réponse de Crui.se
Thanks, Jane. We agree, Carley is great. We're chuffed that you decided to book your cruise with us and we can't wait to see how you get on next April with CroisiEurope. In the meantime we're here to answer any questions you have. All the best.
What a pleasure to deal with such an…
What a pleasure to deal with such an efficient company. Rachel was very pleasant, helpful and informative, nothing was to much trouble for her.
Thankyou for your excellent service.
We will definitely recommend you to friends and use your services again.
Many thanks Les
28 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your review, Les. You must be so excited to go on your journey on the Mekong in October. It's one hell of a deal you got there. If you need anything in the build up to your trip please let us know. Happy Cruising!
Excellent service
The Crui.se team were excellent, answering all our queries quickly and helping us to complete the booking for our cruise to Burgundy and Provence.
Our special thanks to Carly, our initial contact, Rebecca who helped in the interim, and Rachel who completed the booking for us. We would certainly highly recommend this team.
20 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your kind review, Veronica and David. Seems like you spoke to the whole team while booking your Burgundy & Provence river cruise. You must be getting excited with your trip being less than a month away. If you need anything in the meantime please let any of the team know. Happy Cruising!
Proactive and responsive to our needs
Proactive and responsive to our needs - able to adapt a package to suit us
18 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your review, Philip. You chose a wonderful itinerary with Riviera Travel and we're sure you'll love the Douro next May. In the meantime if we can be of assistance please let us know. Thanks a million.
Quote produced quickly for exactly what we wanted
Rachel put together a quote very quickly that fitted exactly what we wanted and met our budget. Very helpful as we have found previously.
18 août 2025
Avis spontané
Réponse de Crui.se
Thanks, William. You're basically part of the furniture now and we very much appreciate your continued trust to book your cruise holidays. Roll on October for your Burgundy & Provence river cruise.
Rebecca Mann managed to book us on a…
Rebecca Mann managed to book us on a last minute river cruise Paris to Normandy. Everything was handled with complete ease. She even managed to get us great flight times both outward and return despite only 11 days from booking to departure. Great professional service.
15 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your review, Elaine. We're delighted we could get your last minute river cruise booked. We best let you get off and get packed now : ) enjoy your adventure with Avalon and if you need anything in the next few days be sure to give Rebecca a call. All the best
That's the way to do it..
Rachael was excellent. The booking was not straightforward but she managed to sort everything out with a very satisfactory conclusion. Highly recommended.
15 août 2025
Avis spontané
Réponse de Crui.se
Thanks for taking the time to leave a review, Peter. You picked a cracker of an itinerary and the Lisbon extension is a great choice. The Riviera Rose is also a lovely new ship so we're sure you'll be happy with that. We'll pass your lovely feedback onto Rachel. Have a great weekend.
Jane Goose
Very efficient at every level , as we had left it a little late for booking a river cruise Rachel went out of her way to find us the dates we preferred and our cabin choice. Easy to contact and returned all calls immediately.
14 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your lovely review, Jane. The Highlights of the Douro Valley & Salamanca is a very popular itinerary and we're super glad we were able to get the right dates and cabin for you. To be honest, we did have to light a few candles, say a few prayers, and summon Poseidon but that's a story for another day. If you need anything in the run up to the cruise please let us know, Jane. Enjoy the heatwave.
Professional and thorough support
I booked a Uniworld cruise to Venice, and the nearby islands. My request to fly from an alternative airport was handled efficiently and without further cost.
As a solo traveller, I wanted to know some extra information about similar travellers and this was also provided quickly, albeit simplistically due to GDPR restrictions.
When I had difficulty checking-in with the airline the day before departure, their website would not recognise me, but that was soon resolved directly by a member of staff.
I shall have no hesitation in using Crui.se for future cruises.
2 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your review, Jeremy. We're glad we were able to support you in your journey to Venice with Uniworld. You seem to be a modern day Indiana Jones, booking and travelling within a short period of time. We hope you enjoyed your trip and we're excited to see where you decide to go next. All the best.
Excellent all round experience
Follow up review having completed our Riviera Rhine Cruise. Excellent experience, so thank you Rebecca. We did experience one problem and she dealt with it promptly and efficiently. Book with confidence.
2 juillet 2025
Avis spontané
Réponse de Crui.se
Thanks for coming back to review after your cruise, Richdar. We're glad you had a good experience with Riviera Travel and happy that Rebecca sorted your issue out. Time for another cruise yet? All the best.
Swift response and personable staff
Swift response to initial enquiry and immediate follow-up when I indicated that I would like to book
(New Year on the Rhine with Riviera). Useful discount.
Very personable and sympathetic agency staff.
I will add further comments when we have gone further down the line.
5 août 2025
Avis spontané
Réponse de Crui.se
Thanks for your review, Michael. We're glad that we could help you book your New Year on the Rhine cruise with Riviera Travel. It'll be something to look forward to after the Christmas period. If you need anything in the run up please let us know. Thanks a million.
First time we have used crui.se and it…
First time we have used crui.se and it certainly won’t be our last .
From our initial contact to booking the Danube river cruise ,all my questions were answered and Rebecca couldn’t have been more professional dealing with me
A credit to the company
31 juillet 2025
Avis spontané
Réponse de Crui.se
I'm going to guess this is Brian but apologies if I am wrong. Thanks so much for your review and we all agree that Rebecca is a credit to the company...most days! We hope you have a great time on the Danube and if you have any questions please get in tough. All the best
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