I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Rebecca replied to our queries promptly and with detailed info, even spending time trying to amend our booked trip with the cruise company. Thanks for your help Rebecca, we are looking forward to our... Voir plus
L'entreprise a répondu
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Voir plus
L'entreprise a répondu
I recently booked a cruise through Cruise118 and found the process simple and quick. I needed some help to link my booking with my parent's as we are travelling together. Emma was very helpful when I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Coordonnées de contact
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Royaume-Uni
- feedback@cruises.com
- cruise118.com
4,7
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Great communication
Great communication , good prices and sorted my issue easily .
15 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest
Thank you very much for taking the time to leave us a 5-star review.
We are delighted to hear that you were pleased with our communication, pricing, and the way your query was handled. It is great to know we were able to resolve your issue smoothly and efficiently.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Customer Relations
Customer Relations Team
First time using Cruise118 and I was a…
First time using Cruise118 and I was a little skeptical to begin with as I hadn't heard of them before. The offer they had on the trip we as a group was a no brainer, plus the addition of the room credit was a great incentive.
The booking process was simple, and done without much fuss for the measly sum of a quid. Winner.
I did have an issue signing into my account after the booking was made, but spoke with Emma in their customer service team via webchat who assured me that she'd look into it & email me. I'm incredibly amazed that only a couple of hours later, way past 5pm on a Friday she emailed as promised and I was sorted.
It's customer service & effort such as this that makes a company stand out and (i hope!) get my return business in future.
Big thanks to Cruise118 for helping me plan my 2027 break and Emma for really making me feel valued as a (new) customer.
15 mai 2026
Avis spontané
Réponse de Cruise118
Dear Paul
Thank you for taking the time to share such a wonderful review following your first experience with Cruise118.
We’re delighted to hear that you found the booking process straightforward and that the offer and added benefits made your trip even more appealing.
It’s especially pleasing to know that Emma was able to assist you promptly and follow through on her promise, even outside of standard hours. We’re very proud of our team’s commitment to delivering exactly this level of service, and your recognition will mean a great deal to her.
We truly appreciate your kind comments and are thrilled to have helped you plan your 2027 break.
We look forward to welcoming you back again in the future.
Kind Regards
Customer Relations
Brilliant service
I made my booking with Rebecca who was very informative and responded to all my queries with haste. I also found Julia, who took over our booking at the later stages. to be very accommodating and most helpful. Can't fault this service that these two ladies gave. Will definitely book through them again.
13 mai 2026
Avis spontané
Réponse de Cruise118
Dear Mr Hepton
Thank you for your further review for Rebecca.
We are pleased to hear that you found Julia so helpful is assisting you with your booking. Its great to know that you will book with Rebecca again.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Emily sorted my query
Emily was able to understand my query and give an acceptable answer with next steps
12 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you very much for taking the time to leave us a 5‑star review.
We are pleased to hear that Emily was able to understand your query clearly and provide a helpful response along with the next steps. Delivering clear and supportive guidance is very important to us, and your feedback will be shared with her as well‑deserved recognition.
Thank you for choosing Cruise118. We look forward to assisting you again in the future.
Kind regards,
Customer Relations
Excellent service as usual from Amanda…
Excellent service as usual from Amanda at cruise118
11 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you very much for your kind feedback.
We are delighted to hear that you received excellent service once again from Amanda. Providing consistently high standards of care and support is something we pride ourselves on, and your comments will be shared with her as well‑deserved recognition.
Thank you for choosing Cruise118, we look forward to assisting you again in the future.
Kind regards,
Customer Relations.
Lovely and friendly lady
Lovely and friendly lady , very helpful and informative
10 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you very much for your kind feedback.
We are delighted to hear that you found our advisor to be lovely, friendly, and so helpful and informative. Providing clear guidance with a welcoming approach is something we pride ourselves on, and your comments are truly appreciated.
Thank you for choosing us, we look forward to assisting you again in the future.
Kind Regards
Customer Relations
Six Star Cruises
We dealt with Erin at Six Star Cruises. She couldn't have been more helpful, explaining everything clearly and precisely. We have usually booked direct with the cruise line so this was our first experience of dealing with Six Star Cruises. The price for the same suite was actually less than what was offered by the line so very happy with that. I then logged into my account with the line and our cruise was there along with everything we had before booking direct. Excellent first time experience.
8 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you very much for taking the time to share such a detailed and positive review of your experience with Six Star Cruises.
We are delighted to hear that Erin provided such clear, precise, and helpful guidance, especially as this was your first time booking with us rather than directly with the cruise line. It is wonderful to know that you felt fully informed throughout the process and that everything appeared seamlessly in your cruise line account, just as expected.
We are also pleased that we were able to secure a suite at a more competitive price, and that this contributed to such an excellent first experience with us. Your kind feedback will be shared with Erin as well‑deserved recognition.
Thank you again for choosing Six Star Cruises. We look forward to assisting you with your future cruise plans.
Kind regards,
Customer Relations.
new to cruising
booked a cruise with cruise118 ,was very nervous as new to cruising and had so many questions ,David langworthy was very patient and kind and was always at the end of the phone ,will definatly book with this company again ,all of the staff were very friendly and professional thanks to Sally too who was very helpful
7 janvier 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that, despite being new to cruising, you felt well supported throughout your booking. It is wonderful to know that David was patient, kind, and always available to answer your questions, helping to put you at ease. Your kind feedback regarding Sally and the wider team is also greatly appreciated, and will be shared with them as well‑deserved recognition.
We are so pleased you felt confident and supported, and we look forward to helping you plan your next cruise. Thank you for choosing Cruise118!
Kind regards,
Customer Relations.
Prompt action
Prompt action. Helpful staff (Emma Spencer). Satisfactory outcome.
7 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are pleased to hear that our team provided prompt support and that Emma was helpful in achieving a satisfactory outcome for you.
Your comments will be shared with her as recognition of her efforts.
Thank you for choosing Six Star Cruises, and we look forward to assisting you again in the future.
Kind regards,
Customer Relations.
Would not recommend for a package holiday - difficult to deal with post-sales
Sadly, like so many organisations these days, Cruise 118 has a slick and helpful sales process but is very difficult to engage with thereafter.
Here are two things I found particularly frustrating in relation to a package holiday (cruise + hotel + flight) that I'd bought from them back in 2025:
1. Simple requests for clarification or review of options around the booking took weeks to resolve. It seems if you buy a package with Cruise 118 this is handed off to some other division in the organisation - but you don't seem to be able to talk to these guys directly. When you call Cruise 118 Customer Service they are unable to answer basic questions - they pass a message onto the 'Package team' and advise someone will get back in 7-10 days! The answer then comes back as an email but if you want further clarification you have to go back around the loop again via Cruise 118 Customer Services. It's both time consuming and immensely frustrating. It took me 3 weeks to get to the bottom of an issue that could have been resolved in a 15 minute phone call with the right person.
2. Beware the incredibly small print about Ts and Cs. Either by accident or design Ts and Cs are hidden well away from anyone but the the most eagle-eyed customer - but are quickly dredged up and thrown in your face when you want to make a change to your booking. In my experience most travel agents follow good practice and attach a couple of pages of relevant Ts and Cs at the back of the booking confirmation. Sadly not Cruise 118 who tucked a hyperlink in the small print of their confirmation which led to another hyperlink and yet more hyperlinks to a series of entities not defined in the paperwork. As a result it was pretty much impossible for the lay person to work out what was going on and which rules applied until you had fallen foul of them.
5 mai 2026
Avis spontané
Réponse de Cruise118
Dear Mike
Thank you for your feedback, we’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
We do understand how disappointing it can be when queries take longer than expected and when communication feels fragmented.
Package bookings do occasionally require specialist handling to ensure compliance with airline, cruise line and supplier terms,
In relation to our terms and conditions, a link is included within the booking confirmation and they are also available on our website.
We regret that we did not meet your expectations on this occasion and thank you for raising these points.
Kind Regards
Customer Relations
A massive shout to Seinead in customer Service
I can’t praise Seinead and Kym at Cruise118 enough. From start to finish, the service has been exceptional. They were professional, efficient, and made the whole experience smooth and enjoyable — exactly what you want when planning a holiday.
If I could book every holiday with these two, I honestly would. No pressure, no stress, just brilliant support for me and my whole family.
A massive shout‑out to Seinead,’ Thank you for being so good at your work’ she has been incredible today. Both Seinead and Kym deserve huge recognition. This is rare example of execellent staff. Cruise118 well done and you will always be my first choice because of them.
5 mai 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your incredible 5‑star review!
We are absolutely thrilled to read your kind words about Seinead and Kym. Providing professional, efficient, and genuinely supportive service is exactly what we strive for, and it is wonderful to know that they made the entire booking experience smooth, enjoyable, and completely stress‑free for you and your family.
Your praise for Seinead’s outstanding support today will mean the world to her, and both she and Kym will be delighted to receive your recognition. Comments like yours truly highlight the difference our exceptional team can make, and we could not be prouder of them.
Thank you for choosing Cruise118 and for making us your first choice, we very much look forward to helping you plan many more amazing holidays in the future.
Kind Regards
Customer Relations.
Always very helpful and easy cheerful…
Always very helpful and easy cheerful and resolve any quieries quickly and always keep you updated.
Very happy with my favourite Travel Agent.
7 star rating
10 avril 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you always find the service helpful, cheerful, and efficient, and that your queries are resolved quickly with clear updates along the way. Knowing you’re very happy with your favourite travel agent, and awarding a 7 star rating, truly means a lot to us.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Easy to use online booking
Easy to use online booking. I mistakenly overpaid (only by £7) but almost immediately got an email telling me I had overpaid and arranging a refund.
Great customer service and great pricing.
30 avril 2026
Avis spontané
Réponse de Cruise118
Dear Gary
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Had to rearrange our Celebrity Cruise…
Had to rearrange our Celebrity Cruise booked via Cruise 118. Fortunate to be connected to Amanda who listened to our preferences and contacted Celebrity to make the necessary amendment so successfully rebooked for 2027. Found Amanda friendly, efficient and very helpful which is refreshing in company after sales.
29 avril 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Mr Langworthy was very helpful we…
Mr Langworthy was very helpful we wanted to leave the ship a day earlier and he secured this with the cruise company and the ship.
Many Thaks David you were very helpful and efficient
Chris
27 avril 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you very much for taking the time to leave such a fantastic 5‑star review.
We are delighted to hear that David Langworthy was able to assist you so efficiently and help secure the arrangements you needed to leave the ship a day earlier. Your kind comments about his helpfulness and professionalism will be shared with him as recognition of his excellent service.
Thank you again for your feedback.
Kind regards,
Customer Relations.
The overall experience has been…
The overall experience has been positive. We booked a cruise and received great and prompt service from Julia with regard to the flight combinations which was most helpful and supportive.
27 avril 2026
Avis spontané
Réponse de Cruise118
Dear Amanda
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Julia recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booked a holiday through cruise118 and…
Booked a holiday through cruise118 and they’ve been brilliant so far, from being competitive on price to the customer service has been fantastic, I had a few queries and Emma Spencer who had been dealing with them has been amazing, she’s gone above and beyond and I couldn’t recommend any more.
26 avril 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that you’ve had such a positive experience with Cruise118, from our competitive pricing to the fantastic customer service. Emma Spencer will be thrilled to know her support made such a difference, going above and beyond for our customers is something we’re very proud of.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Really helpful and friendly
I chatted with Emma about wanting to change my cruise and she was really friendly and efficient and helped me with the different steps
24 avril 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that Emma was friendly and efficient while helping you with the steps to change your cruise. We’ll be sure to pass your kind comments on to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Very poor company bordering on a scam
Very poor company bordering on a scam.
We attempted to book a cruise on their website, on which a very good price was given. The site looks pretty cheap and dodgy, but I was willing to proceed. However, a technical glitch prevented us from making the booking.
I called the sales line in the hope of completing the booking via telephone, however the call handler was unable to match the price shown on their own website. It took half an hour for the handler to actually get the same price up that I was seeing, but it was apparently too far off the price she had available on her internal system, and there was nothing she could do.
So, we were blocked from buying online due to a technical glitch, and when calling, was practically forced into paying a higher price as that was "the best that they could do". It sounds to me like they are price-fixing, which is probably illegal. Just because their site doesn't work, why should I have to pay a higher price over the phone? It's utterly ludicrous!
But in any event, we called a different agent who managed to get their price very close to this one, and had the booking completed in no time.
Very poor experience from Cruise118 and i shan't ever bother again. Don't be fooled by their low prices, it is definitely a "too good to be true" situation!
23 avril 2026
Avis spontané
Réponse de Cruise118
Hello Chris
Thank you for taking the time to leave a review and for sharing your experience.
We are genuinely sorry to read of the frustration you encountered when attempting to make a booking. We take concerns around pricing transparency and technical issues extremely seriously, and we would like to reassure you that we are a fully ABTA-bonded and reputable cruise retailer.
Following your review, a member of our sales management team has now been in touch with you directly to discuss the issues you raised in more detail and to better understand what occurred during your booking attempt. We have identified an error in the link between our website and the cruise line’s booking system and, as a result, offered to honour the price displayed at the time; however, you have since advised that you have proceeded to book elsewhere at a similar cost.
We appreciate all feedback, as it helps us to improve both our website functionality and the service we provide to our customers. Thank you again for bringing this to our attention.
Kind regards,
Customer Relation
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that the service you received was very Excellent.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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