My query regarding my cruise was dealt with very professionally by Emma. She listened to my issue and promised to look into it. I was delighted when it was resolved within the hour. Great service and... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
From the initial booking with Claudio to the final documents query with Kate, the service has been fantastic. From answers to our queries, to the speed in which we have had responses went above and be... Voir plus
On behalf of my wife and I it was a real pleasure dealing with Paul when booking our cruise to Japan in May next year. Paul was more than helpful taking time and getting it right as this is a speci... Voir plus
L'entreprise a répondu
We were assisted by Betul from Cruise2 who helped us plan & book our fly cruise including stays in Lake Garda & Venice. Betul was very knowledgeable and helpful especially when it came to choosing ho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de croisières
- Entreprise de navire de croisière
- Terminal de croisière
- Agence de voyages en bateaux de croisière
- Agence de voyages
- Agrégateur de voyages
À propos de Cruise2.com
Écrit par l'entreprise
Cruise2.com – Tailor-Made Cruise Holidays & Cruise Deals Since 2014
Cruise2.com is a specialist UK cruise travel agency creating tailor-made cruise holidays, cruise packages, and exclusive cruise deals for travellers looking for unforgettable experiences at sea. Since 2014, our experienced cruise consultants have helped thousands of customers book the perfect cruise holiday to destinations all around the world.
We work with some of the world’s most popular cruise lines including Norwegian Cruise Line, Princess Cruises, Celebrity Cruises, Cunard, Royal Caribbean, MSC Cruises, and Holland America Line to offer a wide choice of cruise ships, itineraries, and competitive cruise fares.
Whether you're planning a Mediterranean cruise, Caribbean cruise, Norwegian Fjords cruise, or an unforgettable world cruise, our team will help you find the perfect itinerary tailored to your travel preferences.
Popular Cruise Holidays We Offer
🚢 Cruises from Southampton – convenient departures from the UK
🌍 No-fly cruises for hassle-free travel from UK ports
🌞 Mediterranean cruises exploring Europe’s most famous destinations
🌴 Caribbean cruises visiting tropical islands and beautiful beaches
❄ Norwegian Fjords cruises with breathtaking scenery
🌎 World cruises and extended voyages across multiple continents
💰 Exclusive cruise deals and limited-time cruise offers
⏱ Last-minute cruises and short cruise breaks
Our cruise specialists also arrange family cruises, couples cruises, solo traveller cruises, and group cruise holidays to destinations across Europe, the Caribbean, North America, Asia, and beyond.
Why Book Your Cruise With Cruise2.com?
✔ Established cruise specialists since 2014
✔ Access to competitive cruise deals and special offers
✔ Expert advice on cruise ships, cabins, and itineraries
✔ Personalised service for first-time cruisers and experienced travellers
✔ Specialists in cruises from Southampton and no-fly cruises
As a proud member of The Midcounties Co-operative Travel Consortium, all bookings made with Cruise2.com are fully financially protected, giving you peace of mind when planning your cruise holiday.
Our experienced team is dedicated to providing excellent customer service, helping travellers choose the right cruise line, ship, and destination at the best possible value.
Customer Reviews
Thousands of travellers have trusted Cruise2.com to plan their cruise holidays. Read our customer reviews to discover why travellers recommend our friendly service and expert cruise advice.
⭐ Share your experience on Trustpilot and help other travellers discover Cruise2.com.
📞 Speak to our cruise specialists: 0203 884 2555
📧 Email: sales@cruise2.com
Best Cruise Deals at best Prices and Great Service
Écrit par l'entreprise
- We are committed to our customers
Expertise you can trust. Our senior UK sales and support specialists provide a bespoke, 5-star service experience, combining deep industry knowledge with a proactive approach to customer care."
Expertise you can trust
The "Trust-First" Approach
Expertly Guided. UK-Based. 5-Star Service.
We combine years of UK sales expertise with a commitment to 5-star customer support. Our local team doesn't just provide answers; we provide solutions, ensuring every customer feels heard, valued, and supported at every step.
The Professional Approach
Premium UK Support & Sales Expertise
Driven by a veteran UK-based team, we pride ourselves on delivering a 6-star service experience. From initial inquiry to after-sales care, our deep industry knowledge and local presence ensure a seamless, high-quality journey for every client.
The Short & Sharp (Best for Mobile)
UK-Based Excellence
Experience the difference of a 6-star service. Our seasoned UK sales and support specialists offer localised expertise and dedicated care, setting the gold standard for customer satisfaction.
Coordonnées de contact
Suite 248 Rye House, 161 High Street Ruislip , HA4 8JY, Middlesex , Royaume-Uni
- 0203 884 2555
- wecare@cruise2.com
- cruise2.com
The Cruise2 Concierge Collection
4,8
Excellent
2 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Holiday spot On
Just had a great holiday, thanks to paul, all flights spot on, Train Great, Hotels as well cruise great, thanks Paul.
Eddie Margaret Gallagher.
9 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Edward,
Greetings from Cruise2!
We are absolutely delighted to hear that every element of your holiday — from flights and rail travel to hotels and cruise — came together so flawlessly, creating a truly seamless and memorable experience 🚄✈️
Your kind words mean a great deal to us, and we look forward to crafting many more exceptional journeys for you in the future ✨🌍
Warm Regards,
Team Cruise2
South and central American cruise and Machu Picchu land tour
Hadnt used Cruise2 before but from my initial booking with Danny in Jan 2025 to dealing with Kate later on , I had excellent service and a land and cruise experience we will never forget , all transfers and tours ran smoothly and great holiday will be using Cruise2 again would thourghly recommend them .
29 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Mr. Tomkinson,
Greetings from Cruise2!
We are absolutely delighted to hear that your South and Central American journey, including the unforgettable Machu Picchu experience, was executed so seamlessly and left such a lasting impression 🌄🚢
Your kind recommendation and recognition of the service received throughout mean a great deal to us, and we would be honoured to assist you again in creating more extraordinary adventures ✨🌎
Warm Regards,
Team Cruise2
Kate at Cruise2 was very responsive
Kate at Cruise2 was very responsive and quickly sorted out our flight booking so that we could reserve seats.
30 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear S Parker,
Greetings from Cruise2!
We are delighted to hear that your request was handled with such responsiveness and efficiency, ensuring your flight arrangements were secured with complete ease ✈️🔐
Your kind feedback is sincerely appreciated, and we look forward to assisting you again with the same seamless level of service ✨📩
Warm Regards,
Team Cruise2
Exceptional service- highly recommend.
We have used Cruise 2 several times and never been disappointed.
The packages on offer are well priced, great destinations with excellent advice and professionalism from the staff.
Paul really listened to what was important to us and came up with a great package. He was so helpful, knowledgeable and professional.
He really did go all out to get us a dream holiday. He was exceptional!
25 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Lynn,
Greetings from Cruise2!
We are absolutely honoured to receive such exceptional praise — it is truly rewarding to know that your journey was crafted with such care, expertise, and dedication, resulting in a holiday that perfectly reflects your vision 🌍🎯
Your continued trust and heartfelt recommendation mean a great deal to us, and we look forward to curating many more dream experiences for you in the future ✨🛳️
Warm Regards,
Team Cruise2
Everything was OK with the booking, unfortunately the cruise was cancelled by Celebrity.
We booked a cruise package, which included a 2 night Hotel stay in Athens with Cruise 2, 8 months prior to the holiday. It was all done by phone, and sometimes communication felt disjointed, however we successfully flew to Athens on Saturday 14th Feb., and as planned in the itinerary, picked up by a car at the Airport and transported to our Hotel by around 9PM. The next day (Sunday) we decided to explore Athens by our usual way on short City visits, the hop on hop off bus. We used this all day and returned to the Hotel late afternoon. The Hotel has a bar/ restaurant at rooftop level with a good view of the Acropolis, I took a couple of photo's of my wife, ordered a drink, then had text message - the cruise was cancelled! There had been an electrical fire on the ship and it was immobilised, fortunately close to Athens. Passengers were offered various forms of compensation etc. We decided to check on flights home for the following day, as it was now Sunday evening there was no way of talking to anybody in the UK. I attempted to change our flight tickets on the EasyJet app, but it wouldn't recognise my password. So I booked a flight and taxi for the next day. Arrived back to Gatwick at 5pm, having left at 2pm two days before. All of these problems could not be directed or attributed to Cruise 2, maybe Celebrity Cruises , as this was not the first time that Infinity had suffered electrical fires.
If the package had been completed, I'm sure it would have been a great holiday at a good price. However on our return things did not go smoothly, we were assured that all arrangements for refunds etc. were in hand by Cruise 2 'we care' department. We sent flight ticket and taxi receipts to them and after a phone conversation that we would get a full refund. This was never put in writing, I confirmed this by email, and also as our holiday was a package, we should be refunded within 14 days.
I received email replies which were very standardly worded, 'we are liaising with our suppliers', to which I replied that this was irrelevant to the terms of a refund.
I attempted to have a conversation with the responder, but all calls were sent to messages.
In between my dealings I had a call from Celebrity to ask my card details for the flight and expenses to be refunded to, this was partial relief.
To say that this whole episode was very stressful is an understatement, as more than 3 weeks after the event there was only the same standard reply.
It was a daily mission to recover what we were entitled to, with sleepless nights as well. It was by chance whilst reading all of the documents that I had printed, I read that the ATOL certificate and invoice were in the name of Mid Counties Co-Operative, I discovered a phone number and contacted them, they had all of the details of my package and said that they would contact Cruise 2, shortly after that I actually had a call from different Cruise 2 agent who again gave the standard line. On around the 32nd day I rang Mid Counties again and they rang Cruise 2, who then shortly afterwards called me to say that Celebrity had sanctioned the refund, and that I would get a call to obtain card details for the payment.
Surprise! it was the person from Mid Counties? who successfully refunded the whole package price.
All of this stress could have been avoided by first of all acknowledging that we would receive our full package and expenses, in WRITING! and that this would be dependant on Celebrity, who were dealing with around 2,500 passengers.
What I still don't understand is the link between Cruise 2 and Mid Counties.
Further to me writing this review , Cruise 2 have engaged with me in a positive manner, and explained their position, so I have uprated the review rating.
14 février 2026
Avis spontané
Many thanks to Lana Colaco who was very…
Many thanks to Lana Colaco who was very friendly and efficient, and made the booking easy.
24 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Eamonn,
Greetings from Cruise2!
We are truly delighted to hear that your booking experience was made so smooth and effortless through friendly and efficient assistance 🎯🤍
Your kind words are sincerely appreciated, and we look forward to assisting you again with the same level of care and excellence ✨🧳
Warm Regards,
Team Cruise2
Betul is an Excellent travel sales…
Betul is an Excellent travel sales agent..knowledgeable Friendly and happy with good manners and good customer service recommended 👍
23 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Mark,
Greetings from Cruise2!
We are truly delighted to receive your wonderful feedback — it is immensely rewarding to know your experience was shaped with such knowledge, warmth, and exceptional customer care throughout 🤝📘
Your recommendation is sincerely valued, and we look forward to assisting you again in planning many more memorable journeys ✨🌍
Warm Regards,
Team Cruise2
So far excellent
So far all dealings have been handled well and professionally. Betul has been especially helpful throughout.
23 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Tony,
Greetings from Cruise2!
We are truly delighted to hear that your experience so far has been handled with professionalism and care, creating a smooth and reassuring journey at every stage 🧾🕊️
Your kind appreciation means a great deal to us, and we look forward to continuing to support you with the same level of excellence ✨🧭
Warm Regards,
Team Cruise2
Excellent service from Paul
Excellent service from Paul. Who managed to book my Australia & Cruise for December 2026 whilst I was between hotels in India. Booked, deposit taken and confirmed in a very short space of time. Thank you Paul
7 février 2026
Avis spontané
Réponse : Cruise2.com
Dear Stephanie,
Greetings from Cruise2!
We are truly delighted to hear that your Australia and cruise booking was arranged so seamlessly, even while you were on the move — delivering efficiency and precision exactly when it mattered most 🌏⚡
Your kind words are sincerely appreciated, and we look forward to supporting you on what promises to be an incredible journey in December 2026 ✨🛳️
Warm Regards,
Team Cruise2
Big thank you to Paul from Cruise2 who…
Big thank you to Paul from Cruise2 who helped me book my first cruise. Had comprehensive answers to all my questions and replied promptly to them while keeping me fully updated throughout the booking process. Made things very straight forward. Great service.
18 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Paul,
Greetings from Cruise2!
We are absolutely delighted to learn that your inaugural cruise booking was orchestrated with such precision, clarity, and attentive communication, ensuring a truly seamless and reassuring experience from beginning to end 🧭📡
Your gracious words are sincerely valued, and we would be honoured to accompany you on many more extraordinary voyages in the years to come ✨🛳️
Warm Regards,
Team Cruise2
I found Sam very helpful when I rang to…
I found Sam very helpful when I rang to settle my account.
18 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Pamela,
Greetings from Cruise2!
We are delighted to hear that your account query was handled with such ease and attentiveness, ensuring a smooth and straightforward experience 📞💳
Your kind feedback is sincerely appreciated, and we look forward to assisting you again with the same level of care and efficiency ✨🧾
Warm Regards,
Team Cruise2
Kate at Cruise2 has been very helpful…
Kate at Cruise2 has been very helpful keeping us updated with our cruise plans
18 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Inglis,
Greetings from Cruise2!
We are delighted to hear that your cruise plans have been supported with such attentive updates and thoughtful communication, ensuring everything remains clear and reassuring throughout 🗂️📬
Your kind words are sincerely appreciated, and we look forward to assisting you every step of the way on your upcoming journey ✨🚢
Warm Regards,
Team Cruise2
Kevin
Kevin, has always been very professional and polite during our numerous discussions and when our return flight was cancelled by BA due to the Middle East situation he and his associates were able to sort out a new route within 12 hours, very impressive!!
18 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Thomas,
Greetings from Cruise2!
We are truly delighted to hear that your travel disruption was handled with such speed, professionalism, and precision, ensuring a swift and seamless alternative within a challenging situation 🌐⚡
Your kind recognition means a great deal to us, and we remain committed to supporting you with the highest level of care on every journey ✨🧭
Warm Regards,
Team Cruise2
Quick and concise information received…
Quick and concise information received today
17 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Malcolm,
Greetings from Cruise2!
We are delighted to hear that you received information with such clarity and efficiency — delivering prompt and precise assistance is always our priority 📡⚡
Your feedback is greatly appreciated, and we look forward to supporting you again with the same seamless service ✨🧳
Warm Regards,
Team Cruise2
Excellent Customer Service
Kevin answered all my questions and was very polite. He did an excellent job. Very good service.
17 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Mrs. Marsden,
Greetings from Cruise2!
We are delighted to receive your excellent feedback — it is truly rewarding to know that your queries were handled with such professionalism, courtesy, and clarity throughout 🧠🎩
Your kind words are sincerely appreciated, and we look forward to assisting you again with the same high standard of service ✨🧳
Warm Regards,
Team Cruise2
I had an issue prior to my holiday next…
I had an issue prior to my holiday next month. I was in contact with Kate. She responded quickly to my problem which she resolved giving me full peace of mind.
17 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Michelle,
Greetings from Cruise2!
We are truly pleased to hear that your concern was addressed so promptly and effectively, restoring complete peace of mind ahead of your upcoming holiday 🛠️🕊️
Your kind feedback is sincerely appreciated, and we wish you a smooth, relaxing, and thoroughly enjoyable journey ✨🌴
Warm Regards,
Team Cruise2
I had excellent service from Paul who…
I had excellent service from Paul who took his time explaining all the options available and answered my questions clearly. There was no rush to make the booking and no pressurising that price might change. All details were taken and confirmed. Nothing too much trouble for him.
Thanks Paul
Ian Smith
16 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Ian,
Greetings from Cruise2!
We are truly delighted to receive your thoughtful feedback — it is wonderful to know that your experience was guided with such clarity, patience, and genuine care, allowing you to book with complete confidence 🧭📘
Your kind words are sincerely appreciated, and we look forward to assisting you again with the same attentive and unhurried approach ✨🤝
Warm Regards,
Team Cruise2
Ashley took the time to sort out my…
Ashley took the time to sort out my documents problem.she was very polite and helpful.
14 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Ann,
Greetings from Cruise2!
We are truly pleased to hear that your documentation query was handled with such care, patience, and professionalism, ensuring everything was resolved smoothly 📄🔍
Your kind feedback is sincerely appreciated, and we look forward to assisting you again with the same level of attentive service ✨📬
Warm Regards,
Team Cruise2
Great booking experience
I was looking to book a holiday for a group of 8 people Paul was extremely helpful from start to finish and managed to find the exact holiday that we had discussed. Paul took the time to go through many different options and tailored the holiday to meet our requirements. Paul also managed to get us the best price compared to previous quotes. I would highly recommend this company as my experience dealing with them has been fantastic. Will definitely be using this company again and again .
10 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Derek,
Greetings from Cruise2!
We are absolutely delighted to hear that your group holiday was curated so seamlessly, with every detail thoughtfully tailored to meet your requirements while securing exceptional value 💼🎯
Your kind recommendation and continued trust mean a great deal to us, and we look forward to assisting you again in planning many more memorable journeys ✨👨👩👧👦
Warm Regards,
Team Cruise2
Kate dealt with the change to my…
Kate dealt with the change to my booking very quickly which was much appreciated
10 mars 2026
Avis spontané
Réponse : Cruise2.com
Dear Brian,
Greetings from Cruise2!
We are delighted to hear that your booking amendment was handled with such speed and efficiency — ensuring a smooth and effortless experience throughout 🔄⚡
Your appreciation is sincerely valued, and we look forward to assisting you again with the same level of care and precision ✨🧳
Warm Regards,
Team Cruise2
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