My query regarding my cruise was dealt with very professionally by Emma. She listened to my issue and promised to look into it. I was delighted when it was resolved within the hour. Great service and... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the initial booking with Claudio to the final documents query with Kate, the service has been fantastic. From answers to our queries, to the speed in which we have had responses went above and be... Voir plus
On behalf of my wife and I it was a real pleasure dealing with Paul when booking our cruise to Japan in May next year. Paul was more than helpful taking time and getting it right as this is a speci... Voir plus
L'entreprise a répondu
We were assisted by Betul from Cruise2 who helped us plan & book our fly cruise including stays in Lake Garda & Venice. Betul was very knowledgeable and helpful especially when it came to choosing ho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de croisières
- Entreprise de navire de croisière
- Terminal de croisière
- Agence de voyages en bateaux de croisière
- Agence de voyages
- Agrégateur de voyages
À propos de Cruise2.com
Écrit par l'entreprise
Cruise2.com – Tailor-Made Cruise Holidays & Cruise Deals Since 2014
Cruise2.com is a specialist UK cruise travel agency creating tailor-made cruise holidays, cruise packages, and exclusive cruise deals for travellers looking for unforgettable experiences at sea. Since 2014, our experienced cruise consultants have helped thousands of customers book the perfect cruise holiday to destinations all around the world.
We work with some of the world’s most popular cruise lines including Norwegian Cruise Line, Princess Cruises, Celebrity Cruises, Cunard, Royal Caribbean, MSC Cruises, and Holland America Line to offer a wide choice of cruise ships, itineraries, and competitive cruise fares.
Whether you're planning a Mediterranean cruise, Caribbean cruise, Norwegian Fjords cruise, or an unforgettable world cruise, our team will help you find the perfect itinerary tailored to your travel preferences.
Popular Cruise Holidays We Offer
🚢 Cruises from Southampton – convenient departures from the UK
🌍 No-fly cruises for hassle-free travel from UK ports
🌞 Mediterranean cruises exploring Europe’s most famous destinations
🌴 Caribbean cruises visiting tropical islands and beautiful beaches
❄ Norwegian Fjords cruises with breathtaking scenery
🌎 World cruises and extended voyages across multiple continents
💰 Exclusive cruise deals and limited-time cruise offers
⏱ Last-minute cruises and short cruise breaks
Our cruise specialists also arrange family cruises, couples cruises, solo traveller cruises, and group cruise holidays to destinations across Europe, the Caribbean, North America, Asia, and beyond.
Why Book Your Cruise With Cruise2.com?
✔ Established cruise specialists since 2014
✔ Access to competitive cruise deals and special offers
✔ Expert advice on cruise ships, cabins, and itineraries
✔ Personalised service for first-time cruisers and experienced travellers
✔ Specialists in cruises from Southampton and no-fly cruises
As a proud member of The Midcounties Co-operative Travel Consortium, all bookings made with Cruise2.com are fully financially protected, giving you peace of mind when planning your cruise holiday.
Our experienced team is dedicated to providing excellent customer service, helping travellers choose the right cruise line, ship, and destination at the best possible value.
Customer Reviews
Thousands of travellers have trusted Cruise2.com to plan their cruise holidays. Read our customer reviews to discover why travellers recommend our friendly service and expert cruise advice.
⭐ Share your experience on Trustpilot and help other travellers discover Cruise2.com.
📞 Speak to our cruise specialists: 0203 884 2555
📧 Email: sales@cruise2.com
Best Cruise Deals at best Prices and Great Service
Écrit par l'entreprise
- We are committed to our customers
Expertise you can trust. Our senior UK sales and support specialists provide a bespoke, 5-star service experience, combining deep industry knowledge with a proactive approach to customer care."
Expertise you can trust
The "Trust-First" Approach
Expertly Guided. UK-Based. 5-Star Service.
We combine years of UK sales expertise with a commitment to 5-star customer support. Our local team doesn't just provide answers; we provide solutions, ensuring every customer feels heard, valued, and supported at every step.
The Professional Approach
Premium UK Support & Sales Expertise
Driven by a veteran UK-based team, we pride ourselves on delivering a 6-star service experience. From initial inquiry to after-sales care, our deep industry knowledge and local presence ensure a seamless, high-quality journey for every client.
The Short & Sharp (Best for Mobile)
UK-Based Excellence
Experience the difference of a 6-star service. Our seasoned UK sales and support specialists offer localised expertise and dedicated care, setting the gold standard for customer satisfaction.
Coordonnées de contact
Suite 248 Rye House, 161 High Street Ruislip , HA4 8JY, Middlesex , Royaume-Uni
- 0203 884 2555
- wecare@cruise2.com
- cruise2.com
The Cruise2 Concierge Collection
4,8
Excellent
2 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First class experience.
Kate answered my query promptly and to my complete satisfaction.
Excellent customer service.
31 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear James,
Greetings from Cruise2 !
We are delighted to hear of your first-class experience. Your kind words regarding the promptness and thoroughness of our customer service team are truly appreciated and reflect the high standards we continually strive to uphold. Thank you for taking the time to share your feedback.
Warm Regards,
Team Cruise2
I rang regarding mobility everything was sorted it out there and than
Excellent service
29 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Gerald,
Greetings from Cruise2 !
We are delighted to hear that your mobility enquiry was resolved promptly and seamlessly. Delivering clear, efficient, and supportive service is always our priority, and your kind endorsement is sincerely appreciated. Thank you for sharing your experience.
Warm Regards,
Team Cruise2
The way e mails are sent
The way e mails are sent to inform customers pay of the price of a holiday looks like a scam and could easily be.
I received an e mail with no balance on so trust was lost.
27 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Christopher,
Greetings from Cruise2!
Thank you for sharing your valuable feedback — we genuinely welcome your comments and appreciate the opportunity to clarify the matter further.
The email referred to in your review was a routine, system-generated courtesy reminder 📩 , sent to all customers as their holiday balance approaches its due date. For security and compliance reasons 🔒, such reminders are intentionally designed not to display balance amounts, include payment links, or request immediate payment. Full payment details are always clearly outlined on the official invoice issued at the time of booking.
We understand that without reference to the original invoice, the purpose of this reminder may not have been immediately clear. Please be assured that the email was sent solely as a helpful notification and not as a payment request.
Our communication processes are structured to prioritise customer security and data protection, and we trust this explanation clarifies the intent and safeguards behind our approach.
Should you require any further assistance or documentation, our customer service team remains at your disposal.
Warm Regards,
Team Cruise2
Kevin got back to me after a issue I…
Kevin got back to me after a issue I had with
He sorted it out very very quickly
Really nice fella
26 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Mary,
Greetings from Cruise2 !
We are delighted to learn that the matter was addressed with such speed and care. Providing prompt resolutions delivered with genuine warmth is a standard we hold dear. Thank you for sharing your kind words—they are truly appreciated.
Warm Regards,
Team Cruise2
Great Booking Experience With Paul
Paul was very helpful in explaining the cruise and all it entails. It gave me assurance to go ahead with the booking, although I have never used Cruise2.com before. As Paul explained a confirmation email would follow which it has, explaining all what Paul had discussed.
A pleasure to deal with a true cruise consultant with a great depth of knowledge on the subject.
Well done Paul.
23 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Martyn,
Greetings from Cruise2 !
We are absolutely thrilled to read of your excellent booking experience. Our team’s expertise, clarity, and reassuring approach epitomise the standard of service we strive to deliver, especially to first-time guests. Your generous commendation is sincerely appreciated—thank you for choosing Cruise2.
Warm Regards,
Team Cruise2
Total Incompetence
Having booked and received my travel documents which have many incorrect pickup times for transfers, one completely missing and flight baggage not as agreed I am at my wits end as leaving on 2nd January 2026 with no return calls since 11th December in response of reported errors backed up with emails I cannot portray my frustration as do not have the time to keep chasing something that should have been immediately sorted on being advised which causing a lot of stress!!!!
11 décembre 2025
Avis spontané
Alterations to flights
Following details received of my flights I asked if possible instead of travelling from and back to Manchester if it would be possible for our cruise package to start and finish from Newcastle. Kevin was excellent and sorted this for me very quickly and efficiently. This will save us so much time, expenses etc and cannot praise him enough. Cannot wait now for our cruise from Miami ending in Lima via Panama Canal and onwards to Cusco to visit Macchu Picchu. Will review when I return!
16 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Sylvia,
Greetings from Cruise2!
Thank you for your splendid five-star review and generous feedback. We are delighted to know that our customer service team’s prompt and meticulous assistance made your travel plans smoother and more convenient.
We wish you a truly unforgettable journey and look forward to welcoming your review upon your return.
Best Regards,
Team Cruise2
Kevin is super
Had an issue with something but Kevin sorted it fir me very very quickly
Like to say thanks to him
26 septembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Mary,
Greetings from Cruise2 !
We are truly delighted to hear of your experience. Our Customer Support Team’s swift and attentive resolution reflects the calibre of service we take great pride in delivering. Your kind words are sincerely appreciated and warmly passed on to the team.
Warm Regards,
Team Cruise2
Paul was extremely helpful and…
Paul was extremely helpful and charming. He covered every detail and got back to me with further details immediately. He was very easy to talk to and gave valuable advice. I felt very well looked after and was so very pleased that I had met such a knowledgeable advisor. Thankyou Paul
16 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Valued Guest,
Greetings from Cruise2!
We extend our heartfelt thanks for taking the time to share such gracious feedback. We are truly delighted to learn that the service you received was attentive, knowledgeable, and delivered with genuine care and professionalism.
Your generous words are deeply appreciated and serve as a wonderful testament to the level of service we continually strive to provide. It is most rewarding to know that you felt so well supported throughout your experience.
Best Regards,
Team Cruise2
AVOID THIS COMPANY!
AVOID THIS COMPANY!
As per a couple of other recent reviews we booked a cruise package with Cruise2. The communications were good until we had paid them. From then on we did not receive replies to emails, if we called we were promised call backs that didn’t happen. Cruise2 failed to book a crucial element of a holiday to Australia so we travelled to the other side of the world only to miss out on The Great Barrier Reef! We called and emailed numerous times to say this part of the trip hadn’t been booked and were constantly told it would be sorted out tomorrow and tomorrow and tomorrow until the night before we were told to book it ourselves and they would refund. The trip was full at that point so we couldn’t go. I could have cried. Since then the refund has been promised so far 6 times within 48 hours but 20 days later it still hasn’t happened and they still don’t answer emails or calls.
So disappointed, they have marred the holiday of a lifetime
18 novembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Nicola,
Greetings from Cruise2!
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations and appreciate the opportunity to clarify the matter in the interest of transparency.
As outlined in our earlier correspondence, the occupancy issue was not communicated to us by the supplier. Furthermore, the alternative option proposed could not be confirmed due to supplier-side operational constraints, which were regrettably beyond our direct control.
We also confirm that the applicable refund was processed in full, strictly in accordance with the supplier’s policy and the agreed contractual terms.
While we fully acknowledge the frustration this situation may have caused, we remain confident that the matter was handled fairly, professionally, and in good faith at all times.
Warm Regards,
Team Cruise2
We had a late issue with name on a…
We had a late issue with name on a return flight Kate at cruise2 sorted all out perfectly without issues, thank you so much . 👍🥂
3 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear David,
Greetings from Cruise2!
Thank you for your gracious feedback. We are delighted that our customer service team seamlessly resolved your flight name issue, ensuring your journey remained effortless and refined. Your trust means a great deal to us, and we look forward to curating many more impeccable travel experiences for you. 🥂✨
Warm Regards,
Team Cruise2
Booking made easy
Booking made easy. Jordan was polite, knowledgeable and helpful. He answered all my questions promptly and professionally.
1 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Prisca,
Greetings from Cruise!
Thank you for your splendid feedback. We’re delighted to hear that our team made your booking experience seamless, offering polite, knowledgeable, and prompt assistance throughout. Your kind words mean a great deal to us, and we look forward to supporting you again on your future travels.
Warm Regards,
Team Cruise2
The conversation with cruise2 knowing…
This The conversation with cruise2 knowing they were genuinely there if I needed advice or answers to anything at all, they were 100% there made it all a really great happy experience, would book with cruise2 again in a heartbeat
12 novembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Julie,
Greetings from Cruise2!
Thank you for sharing such uplifting feedback. We’re delighted to know that our team’s genuine support and readiness to assist made your experience both smooth and truly enjoyable. Your confidence in us means the world, and we’d be honoured to welcome you back to Cruise2 again in a heartbeat.
Warm Regards,
Team Cruise2
OUTSTANDING SERVICE AND VALUE
Having spent 34 years in the forces it's safe to say that my wife and I have travelled extensively having been to 115 countries to date.
It has been some time since I used your company to book a holiday but have to say from the first moment I spoke to Zak Edmonds to the time we travelled back to the UK your staff have been nothing short of OUTSTANDING.
Every single transfer was spot on and we have never experienced such a good service where each and every time the designated driver contacted me in good time and put our minds at rest that we were in very good hands. The service you supply through Koi was first class.
Every time I had an issue your staff went the extra yard and could not have been more professional.
I would also like to commend the selection of hotels chosen throughout our holiday were top drawer and the 5 day taster cruise on Ovation of the Seas blew us away.
We are Saphire or higher on most cruise lines and because we get so looked after it is always difficult to start at the bottom with someone else if the status is not matched by the cruise line. We have experienced a sharp decline on the standard of entertainment across a number of cruise lines since COVID but the shows on this ship were easily West end standard.
I remember one instance when a member of your staff answered the phone as she was about to finish and not only did she resolve the issue she rang me back 30 mins later to tell me!
Being retired I will always shop around for the best deal but rarely have we had such an outstanding service.
11 novembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Shaun,
Greetings from Cruise2!
Thank you for sharing such an exceptional review—your words mean a great deal, especially from someone with your extensive travel experience. We’re delighted that from your very first interaction to your return home, our dedicated team delivered the outstanding service you deserved. It’s wonderful to hear that the transfers, hotel selections, and your Ovation of the Seas cruise all exceeded expectations, and that our staff consistently went the extra mile for you.
Your recognition is truly appreciated, and we are honoured to have earned your trust once again. We look forward to arranging many more memorable journeys for you and your wife.
Warm Regards,
Team Cruise2
Exceptional customer support
Prior to calling Cruise2 I read all of the Trustpilot reviews. Most mentioned the excellent customer service given by Jordan so I was delighted when he answered our call. He helped and supported us through the booking process and we were confident in our decision. We are now looking forward to our cruise next year .
Well done Jordan 👏
The Mackays
1 décembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Mr. and Mrs. Mackay,
Greetings from Cruise2!
Thank you so much for your wonderful feedback. We’re delighted to hear that our team delivered the exceptional service highlighted in so many of our Trustpilot reviews, and that they were able to guide and support you seamlessly through the booking process. Your confidence in your decision means a great deal to us, and we’re thrilled that you’re now looking forward to your cruise next year.
We truly appreciate your kind words and look forward to assisting you again soon.
Warm Regards,
Team Cruise2
Very helpful with all aspects of our booking
We moved our booking from another agent as Cruise 2 offered better pricing. They were very helpful finding flights before and after the cruise especially as one airline cancelled the flight booked. The Hotels selected by them were well located. We have now booked another cruise and will be using them as our agent
11 octobre 2025
Avis spontané
Réponse : Cruise2.com
Dear Valued Guest,
Greetings from Cruise2!
Thank you for sharing your wonderful feedback. We’re delighted to hear that our team was able to support you with every aspect of your booking, from securing better pricing to arranging suitable flights—even when an airline cancellation occurred. It's also great to know that the hotels selected were conveniently located and met your expectations.
We truly appreciate your continued trust and are thrilled that you've already booked your next cruise with us. We look forward to assisting you again soon.
Warm Regards,
Team Cruise2
Jordan was very helpful
Jordan was very helpful, polite and efficient. We are looking forward to our cruise with stay next year. Thanks again for your patience with this unpicky customer 😜
20 novembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Wendy,
Thank you for your glowing 5-star review! We are delighted to hear that our impeccable assistance and gracious patience enhanced your booking experience. We truly look forward to welcoming you on your extraordinary cruise-and-stay adventure next year. 🌟
Warm Regards,
Team Cruise2
Customer Care
The customer care and service I have received from Kevin in the back office has been exceptional. He sorted out my concerns quickly and efficiently.
Well done to Kevin 😊
17 novembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Colette,
Thank you for your wonderful feedback! We’re delighted to hear that our Customer Service Team provided exceptional care and resolved your concerns swiftly and efficiently. Your kind words are truly appreciated. 😊
Warm Regards,
Team Cruise2
Terrible Customer service
We booked a holiday to Japan with Cruise2 and they seemed very helpful. Unfortunately, that was the end of them helping us. We had 6 itinerary changes which impacted on our holiday, they were not interested and just referred us to NCL. We understand that itinerary changes happen but this was too many. However we accepted the changes and paid in full as requested. We asked for a reference number to book our seats on the plane. We then had difficulty booking our seat from Seoul to Istanbul. All our documentation showed the flights were with Turkish airlines. We contacted Cruise 2, their advice was to contact Turkish airlines. We contacted Turkish airlines and their advice was to contact Cruise2!! It was so frustrating. We eventually found out ourselves that the flight for that leg of the journey was with Asiana airlines. After many phonecalls and emails, we were informed that we could only book seats 48 hours before departure. It was a nightmare. The flight had no vegetarian option, so I was offered 3 plain bread rolls. I requested a cheese plate and eventually they managed to get me a small plate of cheese. The entertainment was of poor quality. There was very poor sound and the screen was barely visible. All this for a 12 hour flight was not acceptable. On return, we have contacted Cruise2. They have just passed our complaints on to Turkish airlines, who in turn have passed it on to Asiana. We got an apology. That is simply not good enough. Back to Cruise2 and they say they have done what they can. I have emailed them with no response and had to keep chasing with phonecalls. They have been awful. The irony is their email address is Cruise2 cares. Well I can tell you that they don't. If you want a trouble free holiday, my advice is do not use this company. They take your money but after that, you are very much in your own. Never again!!!
26 septembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Ms. Toole,
Greetings from Cruise2!
Thank you for for taking the time to share your experience with us. We truly appreciate your detailed feedback, and we are genuinely sorry to hear about the challenges you encountered. At Cruise2, we take customer feedback very seriously, as it plays an essential role in continually enhancing the experience we deliver to every guest.
Allow us to clarify each point with complete transparency:
✈️ Regarding Your Flights:
While all flights included in your holiday package were correctly arranged and confirmed, pre-seat selection was not part of the agreement. Seat allocation is solely governed by the airline’s policies, which are unfortunately beyond our control.
Additionally, although your flights were booked under Turkish Airlines (airline code TK), certain segments may be operated by partner carriers under a codeshare agreement—a common industry practice determined entirely by the airline. This explains why the Seoul–Istanbul sector was operated by Asiana Airlines.
Regarding the inflight experience, we raised your concerns with the airline, and you have received their official response. We understand the outcome may not have met your expectations. You may also wish to consult your travel insurance provider for any potential claim related to service shortcomings experienced during the flight.
🚢 Regarding Cruise Itinerary Changes:
As highlighted in Norwegian Cruise Line’s Terms & Conditions, the cruise line reserves the right to revise or cancel port itineraries due to operational, safety, weather-related, or other factors beyond their control:
NCL Terms & Conditions: https://www.ncl.com/in/en/about/terms-and-conditions#s5m5.
The cruise line has confirmed that no compensation is applicable, as the changes fall within their policy guidelines.
We genuinely regret that your holiday experience was affected and that certain elements did not meet your expectations. While many operational decisions rest with the airline and cruiseline, we consistently endeavoured to assist you within the scope permitted by both suppliers. Cruise2 acts solely as an intermediary between the supplier and the customer, the ultimate fulfilment of services is dependent on the respective service providers.
Your feedback is invaluable, and we remain fully committed to supporting you further should you have any additional questions or concerns.
Warm Regards,
Team Cruise2
Its the 2nd time I have booked with…
Its the 2nd time I have booked with Cruise2 . Excellent service from Jordan
13 novembre 2025
Avis spontané
Réponse : Cruise2.com
Dear Cindy,
Thank you for choosing Cruise2 once again! We’re delighted to know that our service continues to meet your expectations and provide a smooth, satisfying experience. We truly appreciate your ongoing trust and loyalty.
Warm Regards,
Team Cruise2
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.