We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Voir plus
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I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... Voir plus
L'entreprise a répondu
Great Staff - We have had Jess as our favourite cruise agent for many years - always helpful and really efficient. Have booked many cruises Accross lots of companies- never had a problem Trust... Voir plus
L'entreprise a répondu
As always Benedict is knowledgeable professional and always quick with a call back. Third time booking and we know it won’t be our last. Excellent service
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Coordonnées de contact
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Royaume-Uni
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Excellent
500 avis
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N'a pas répondu aux avis négatifs
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Fuss Free Change Of Travel Arrangements/Intinerary with Expolra Journeys ...
We found it necasary to change the arrangements for a cruise on Explora Journeys, as we decided to switch over to a UK departure & arrival itinerary.
Jess Garwood at Cruiseline was exemplorary and made the changeover process fuss free, explaining clearly what was required and then took care of all the arrangements.
We were very impressed and would not hesitate to reccomend Cruiseline and especially Jess, who is always cheergful & happy to help!
27 mars 2026
Avis spontané
Réponse de The Cruise Line
Thank you for this review! I'm really pleased we could make the changeover smooth for you - switching itineraries can be tricky, but I'm glad it all worked out seamlessly.
Have a wonderful time on Explora next year! 🚢
They always go out of their way to be…
They always go out of their way to be as responsive as they can be and get the best deal possible in the circumstances.
27 mars 2026
Avis spontané
Réponse de The Cruise Line
Thank you for the kind feedback! Getting you the best value is always our priority, and we're glad that comes through in the service 😊
Excellent service
This is the second time we have used Cruise Line to book a Windstar cruise and once again Lauren was really helpful explaining the pros and cons of all the options we threw at her. She quickly and efficiently researched multiple flight options and found us the right solution for us
Thoroughly recommended
26 mars 2026
Avis spontané
Réponse de The Cruise Line
Really glad we nailed the flights! I know how important it is to get the connections right, especially with multiple options to weigh up. We appreciate you coming back to us for your second Windstar booking.
Have a brilliant cruise! 😀
VERY HELFULL AND EFFICIENT BOOKING
19 mars 2026
Réponse de The Cruise Line
We're really pleased the booking went smoothly for you. Enjoy your luxury cruise 🚢
Excellent tailor made itinerary and…
Excellent tailor made itinerary and service.
23 mars 2026
Avis spontané
Réponse de The Cruise Line
Delighted we got the itinerary just right for you! Have a wonderful cruise😊
Once again Jess helped us with all our…
Once again Jess helped us with all our questions making our booking easy and informative
So good to have a real person to deal with what otherwise would have been stressful
23 mars 2026
Réponse de The Cruise Line
Thank you! I'm glad I could take the stress out of it for you. That's what we're here for - to make the whole process straightforward 😊
Have an amazing trip!
Perfect service every time
Perfect service every time. We will continue to use The Cruise Line for any cruise bookings.
19 mars 2026
Avis spontané
Réponse de The Cruise Line
That's great to hear, thank you! We appreciate your continued trust and can't wait to help with your next booking 😊
Great personal customer service…
Really great personal customer service from Paul at The Cruise Line. Could not recommend this company more.
20 mars 2026
Réponse de The Cruise Line
Thank you for the wonderful recommendation! I really appreciate your kind words Mark and I'm delighted I could provide the service you were looking for 😀
Hope you have a lovely cruise!
Great service
I was advised by my sister, a very experienced cruiser, to speak to Cruise Line before I booked my cruise. I was very glad I did as I got loads of very valuable advice and information and, best of all, I saved money. Thank you Louisa!
18 mars 2026
Réponse de The Cruise Line
Thank you for this lovely review! I'm delighted I could help you get the best value, and that your sister pointed you in our direction.
I hope you have a wonderful cruise 😊
A personal experience
A personal experience. Jess remembers us and gives such friendly and efficient service. She was quick to respond and find answers to questions to enable us to book the cruise we wanted.
18 mars 2026
Réponse de The Cruise Line
Thank you so much! Of course, I remember you. It's always such a pleasure when you get in touch! I'm glad we could get all your questions answered quickly and secure the cruise you wanted.
Have an amazing trip! 🚢
Booking Experience …
Prompt telephone answers from friendly staff Time taken with customer to answer queries regarding cruises No pressure given with follow up phone calls Very competitive prices quoted
17 mars 2026
Réponse de The Cruise Line
Thank you for this feedback! We really appreciate you taking the time to share your experience. It's great to know we could answer all your questions without any pressure - that's exactly how we like to work.
Have a fantastic cruise!
Louisa is outstanding
16 mars 2026
Réponse de The Cruise Line
Thank you! Really appreciate you taking the time to leave this feedback😊
Easy booking process
When I contacted Jess about a cruise that I was considering, she responded very promptly with several options for me to consider.
Jess is very knowledgeable and answered my questions. This enabled me to select the cruise itinerary and the suite location based on my preferences. I have now booked 8 cruises with The Cruise Line and wouldn’t considered going elsewhere.
13 mars 2026
Réponse de The Cruise Line
Thank you so much for this wonderful review! Eight cruises are incredible, and I'm grateful for your continued trust in us.
It's always a pleasure ensuring we find the perfect itinerary and suite to match your preferences. Looking forward to helping plan many more luxury adventures ahead! 😊
Helpful and knowledgeable consultant
The consultant was very friendly and helpful with choosing our first river cruise Lauren Bishop. She went through everything with us so that we knew what was included.
11 mars 2026
Avis spontané
Réponse de The Cruise Line
Thanks so much! I'm thrilled I could help with your first river cruise - it's such a special experience, and I wanted to make sure you knew exactly what to expect.
You're going to love it - river cruising is something really special! Enjoy every minute 😊
A great company
This is only the 2nd time we have made a booking with the Cruise Line, but on both occasions Jess has listened to our wish list, made recommendations and secured our booking. It’s lovely to talk to such a knowledgeable team, which can only give us confidence when making arrangements for our next holiday. The Cruise Line have our business
12 mars 2026
Réponse de The Cruise Line
Thank you so much for this wonderful review! It's been a real pleasure helping you both times, and I love that we're getting to know what works for you.
I'm so glad you feel confident booking with us - that means the world. Can't wait to help plan the next one!🚢
Lauren is very efficient and works hard…
Lauren is very efficient and works hard to accommodate our wishes. She is also very pleasant and friendly. This is the 3rd time we have used Cruiseline, because of her.
11 mars 2026
Réponse de The Cruise Line
This is so kind, thank you! Knowing you've come back three times really means a lot to me. It's always a pleasure working with you both and making sure everything is exactly what you're after.
Looking forward to the next one! 🚢
Excellent adviser
Excellent adviser, Jess Garwood gave good advice and was extremely efficient.
9 mars 2026
Réponse de The Cruise Line
Thank you so much! I really enjoyed helping you plan this trip, and I'm so glad we got everything sorted 🙂
Have an amazing time!
Réponse de The Cruise Line
Thank you so much! It's always a pleasure working with you both and making sure everything is just right.
Looking forward to helping with the next adventure!
Not All Cruise Company Travel Agents are The Same!!!
The Cruise Line is an exceptional company. Over the years I have booked, with several of their consultants but mainly Lynne, and have enjoyed nothing but totally acceptable service. Nothing is too much trouble, specific requests are cheerfully met, value for money is a given and the administration great. As long as my wife and I are able to cruise, we will continue to use The Cruise Line.
27 février 2026
Avis spontané
Réponse de The Cruise Line
Thank you both so much for this wonderful review! It's been a real privilege helping you over the years, and I'm delighted you've had such positive experiences with the team.
Knowing you'll continue to choose us while you're cruising means a great deal. Here's to many more adventures ahead! 😁
Big help as always
3 mars 2026
Réponse de The Cruise Line
Thank you for the kind words! Always happy to help🙂
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