Crystal Clear Ear Clinic Avis 

325
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This was my first time using the services of Crystal Clear Ear Clinic and I was so very impressed by the whole experience. Rebecca and Stephanie were both so very professional, friendly, reassuring an... Voir plus

Noté 5 sur 5 étoiles

The minute I stepped through the door Stephanie put me at ease , and all through the consultation she explained everything to me .I would highly recommend Crystal Clear to anyone , they are so profess... Voir plus

Noté 5 sur 5 étoiles

What an amazing service! My mum had been visiting GP nurses and doctors for 5 months who suggested all kinds but nothing worked, 1 visit with Steph and she’s fixed! Ear unblocked, no pain, no downtime... Voir plus

Noté 5 sur 5 étoiles

Made an appointment with Stephanie. She immediately put me at ease with her professional manner and friendly approach. I had been suffering from a blocked ear and hearing loss. She explained very... Voir plus

À propos de l'entreprise

  1. Centre de santé communautaire
  2. Clinique

Écrit par l'entreprise

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

325 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,9

Tous les avis

(325)

171 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The minute I stepped through the door…

The minute I stepped through the door Stephanie put me at ease , and all through the consultation she explained everything to me .I would highly recommend Crystal Clear to anyone , they are so professional and kind .

12 septembre 2026
Noté 5 sur 5 étoiles

A very positive experience

This was my first time using the services of Crystal Clear Ear Clinic and I was so very impressed by the whole experience. Rebecca and Stephanie were both so very professional, friendly, reassuring and competent . I was a little nervous about the procedure but Stephanie put me at ease and explained everything throughout. I will definitely use this clinic again and would not hesitate to recommend this service.

21 septembre 2026
Noté 5 sur 5 étoiles

I can hear again

Thank you Crystal Clear Ear Clinic for enabling me to hear again.
Very knowledgeable and caring.
I would give 10 stars if I could.
Thank you so much.

12 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Once again another excellent visit to…

Once again another excellent visit to see Rebecca, made to feel very welcome, after a chat for a bit Rebecca explained what the process was and and the procedure was pain free and Rebecca put my mind at ease by mentioning that the inside of my ears are nice and heathy

15 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Booked And then cancelled within 10…

Booked And then cancelled within 10 minutes via email

No refund.
No reply
Nothing

3 septembre 2026
Logo de Crystal Clear Ear Clinic

Réponse de Crystal Clear Ear Clinic

Dear Richard,

We have tried to contact you on various occasions to discuss this matter & have left messages.

You booked your appointment at 7pm on a Sunday night, for a next day appointment on the Monday morning at 8.45am.

Our emails aren't checked within this time period and when you didn't turn up to your appointment, one of our Ear Care Nurses Stephanie rang you to check if you were attending. You said it had been a mistake on your behalf & you thought our clinic was located in Whitburn, Scotland.

Our cancellation policy is to have your booking fee refunded, if you cancel your appointment before 24hrs of your appointment time.

However, your booking fee was refunded as a good will gesture and you still went on to write a 1 star review.

We feel this is unfair to our small business and we hope you appreciate we have actually lost an appointment slot for another patient to be seen.

Please consider your review, since you have not used our service.

Kind regards

Rebecca Shields
(Clinical Director & Ear Care Specialist Nurse)

Noté 5 sur 5 étoiles

Excellent

Made to feel at ease from the moment I entered. Every part of the treatment was explained then dealt with in a very professional manner

7 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

First time visiting Crystal Clear Ear…

First time visiting Crystal Clear Ear Clinic and I couldn't be happier with the service I received. Stephanie was friendly, patient, and took the time to talk through everything with me before carrying out the procedure. I never felt rushed, and her professional approach immediately put me at ease.
The procedure itself was highly effective, and I noticed a significant improvement in both ears straight away. Stephanie also provided clear, helpful advice on ongoing ear care, which I greatly appreciated.
Overall, the service was excellent from start to finish. I would highly recommend Crystal Clear Ear Clinic to anyone considering a similar procedure.

20 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service and very professional

Great service and very professional. The staff were friendly, explained everything clearly, and made me feel comfortable. The treatment was quick and effective. I would definitely recommend Crystal Clear Ear Clinic.

17 août 2026
Noté 5 sur 5 étoiles

100% recommendation from us

My husband had a 100% wax blockage in one ear and a 50% blockage in the other. What a transformation after treatment. He was treated with utmost respect, kindness and professionalism. He was also given good maintenance advice. I highly recommend Crystal Clear Ear Clinic.

17 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Very professional and considerate to…

Very professional and considerate to the patient.expaining the procedure and constantly checking that the patient was not in any discomfort.The procedure was successful and has already made a big positive difference to the patient.many thanks to Stephanie.

10 août 2026
Noté 5 sur 5 étoiles

I've improved my hearing with a first time visit

From first contacting the clinic until the completion of my treatment the staff were very sympathetic to my condition .It was the first time in 84 yrs that I had sort professional advice for problems with my ears .On the first visit I was given an examination and the procedure to be carried out described. This improved my condition immediately . A follow up examination in the following three days resulted in a discharge with the problem solved and advice how to continue the further care of my ears. I have no hesitation in recommending the Crystal Clear Ear Clinic .

7 août 2026
Avis spontané

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