Ordered baby nursery furniture with a two week delivery date promised. We booked the delivery slot end of April to then receive a text message to say there wasn’t going to be any stock until end of A... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I couldn't be more pleased with the service I received. The team were incredibly helpful and my son is going to be over the moon at having his trike back! Also very reasonably priced repair service an... Voir plus
I was anxious after I ordered from CuddleCo and then saw the Trustpilot reviews, but in the end I had nothing to worry about! I ordered two pieces of children’s furniture with next day delivery. Rec... Voir plus
L'entreprise a répondu
Stay away from this awful place. I ordered a doona witch never arrived I’ve been in contact with them multiple times and they keep ignoring me refuse to give a refund, £269 down the drain I’m heavily... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Coordonnées de contact
2 Brindley Road, M16 9HQ, Manchester, Royaume-Uni
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,8
Moyen
162 avis
A répondu à 18 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
great customer service, terrible delivery
Customer service was great with cuddle and co, very responsive and helpful however it took over 3 weeks for our cot to be delivered using DHL.
One of the items also arrived partly damaged so returned.
27 décembre 2023
Good customer communication
Order was delayed twice, but customer service reached out to rearrange delivery. Day of delivery was great (panther logistics)
21 novembre 2023
A very nice cot however one of the…
A very nice cot however one of the wooden end pieces arrived with a visible split. I have requested a replacement part from CuddleCo but have not received a reply yet. The cot needs airing for a few days before use as it has a strong smell of paint when unpacked
21 novembre 2023
Arrived on time
Arrived on time, good quality. Easy to assemble.. wardrobe was the trickiest but overall very happy
21 novembre 2023
Lovely product
Lovely product. No issues putting it all together. Quality material and I already know it will last long.
25 octobre 2023
I received only one of the two items I…
I received only one of the two items I ordered without explanation and pre warning
25 août 2023
Great present, quick delivery!
Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!
4 juillet 2023
Avis spontané
Great product
Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.
25 juin 2023
Poor material mattress
Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money
25 juin 2023
Ordered a Liki Trike S5
Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!
29 juin 2023
Avis spontané
Réponse de CuddleCo
We truly understand your disappointment as the outcome of your return request might not align with your initial expectations. We did receive the trike you sent back and promptly carried out a detailed inspection. It appears that the trike had been used and had a significant amount of individual hairs on it. We have provided pictures illustrating these findings.
Our return policy states that items should be returned in the condition they were received, and it seems that the trike falls under the category of 'used' based on our inspection. As a result, we regrettably cannot process a refund for this item.
However, as advised we are more than happy to arrange for the trike to be returned back to you at your earliest convenience, we are awaiting your reply to let us know when would be a good date for you to receive the delivery?
Great service
They originally sent us the wrong part of the cot bed but resolved it very quickly
24 mai 2023
Lovely cotbed
Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.
25 avril 2023
So far all happy
So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.
23 mars 2023
Avis spontané
Very quick delivery and perfect fit
25 mars 2023
I would put zero but that’s not an…
I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.
7 avril 2023
Avis spontané
Item arrived on time
Item arrived on time, as described, good quality product, would recommend
11 mars 2023
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