Ordered baby nursery furniture with a two week delivery date promised. We booked the delivery slot end of April to then receive a text message to say there wasn’t going to be any stock until end of A... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I couldn't be more pleased with the service I received. The team were incredibly helpful and my son is going to be over the moon at having his trike back! Also very reasonably priced repair service an... Voir plus
I was anxious after I ordered from CuddleCo and then saw the Trustpilot reviews, but in the end I had nothing to worry about! I ordered two pieces of children’s furniture with next day delivery. Rec... Voir plus
L'entreprise a répondu
Stay away from this awful place. I ordered a doona witch never arrived I’ve been in contact with them multiple times and they keep ignoring me refuse to give a refund, £269 down the drain I’m heavily... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Coordonnées de contact
2 Brindley Road, M16 9HQ, Manchester, Royaume-Uni
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,8
Moyen
162 avis
A répondu à 18 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible quality products
Ordered a cot - the holes didn’t line up so couldn’t assemble it. Second cot arrived and I had another similar issue. Third time lucky and cot assembled without any issues - I wasted lots of time.
They sent me a free product as compensation - I had quality issues with assembling this product too.
Can’t make calls to customer service - very frustrating.
Would never order from this company again.
28 décembre 2022
Avis spontané
Hire a delivery service that offers…
Hire a delivery service that offers times to accommodate customers that work full time.
I had a member of your customer service team email me, basically saying that they can only deliver on days I am at work and can’t get off. They said they can deliver the next day if I replies by 4pm which I did. I haven’t heard back any confirmation of the delivery is coming or not. I don’t expect to be told to email back by a deadline only to have the deadline your staff set ignored and no correspondence following this. Unacceptable.
14 décembre 2022
Order with caution. Expensive postage
Order with caution. You pay for them to post the item to you AND you also pay if you want to return it. I ordered a £15 item and because its not right, have wasted approx £8. And because they don't partner with a delivery company, you are left footing even more money to track the parcel, or paying less and hoping it arrives. Quick response on customer service, although annoying that you have to email them to request a return!
7 novembre 2022
Avis spontané
Cot mattress “too big” to be delivered - not arrived
Cot mattresses are sent via a courier who consider them “too big” to deliver. Over a week later the mattress hasn’t arrived and I’ve had to cancel the order and shop elsewhere.
1 novembre 2022
Love!
Absolutely love the Luna Nursery Furniture set and we are soo glad we got it, it’s such good value for money with the quality and the pictures really do not do it justice! We were missing a box from our delivery but this was resolved very quickly :)
6 octobre 2022
Comfortable and Light
Mattress arrived on time in good condition. It fits well into our existing cot which is an added bonus as the cot is a family heirloom and constructed with imperial measurements.
I would certainly recommend this item to everyone.
2 septembre 2022
Very sturdy, good quality
We purchased a three piece furniture set plus shelf, mattress & changing mat from cuddle. Although we didn’t receive our changing mat with our order, once I emailed Cuddle they were quick to rectify the mistake.
Our furniture was delivered promptly with two very nice gentlemen who put it in the room of our choice.
The furniture itself was fairly easy to build and very sturdy & of good quality.
I would certainly use cuddle again.
5 juillet 2022
Beautiful furniture once built
Beautiful furniture once built!
Excellent customer service and delivery
14 juin 2022
I found this company online and saw the…
I found this company online and saw the good reviews. An I can see why the customer service team for booking your delivery time we lovely and friendly an it so helpful that they book days that’s work for you to drop orders off. The drivers where great a put all furniture in the room for me. Unfortunately I am yet to put up the furniture but hoping the goodness continues! Will do another review when ensembled .
19 mai 2022
Nice wardrobe but…
The wardrobe is nice and it looks lovely in my daughter’s room. Unfortunately the brand should change the delivery company… first delivery the box arrived broken and the internal pieces too..
Second delivery ok but the box outside was full of foot steps marks!!! Someone walked several times on top of it!!! Thanks god this time the pieces weren’t broken…
14 mai 2022
Very good definitely use again
18 avril 2022
Mixed feelings
Two orders from cuddle co, both with items missing when delivered.
The furniture (Luna) is ok value for money, but two of the screws are broken so can’t put it together. And only one box of two arrived for the dresser/changer. Annoying as they called to say they had all the items and arrange a specific delivery time (taken time off work), and then it didn’t even all arrive.
I contact CuddleCo a few days ago as a mattress was missing from a previous order and they did send another with arrived very quickly. The mattress are lovely and good value for money.
7 avril 2022
Great service and product
I ordered a stand for moses basket. the stand was very good value for money and was delivered much quicker than the 4-5 days promised. The delivery charge at £2.99 was most reasonable.
7 avril 2022
Lovely mattress
7 avril 2022
Really great quality and delivery
Really great quality and delivery. Thank you!
15 mars 2022
Avis spontané
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