Quality product choice and well pleased with goods received following prompt delivery. Excellent customer service from Sophie and Ben. Will be buying from here again and would definitely recommend.... Voir plus
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Lisez les avis des autres
Outstanding! In total so far I have ordered the baize master silver series 42" × 2 two piece conquest cues + cases & the same in 48" + hard case. All three cues are great value & very good quality & c... Voir plus
From the off Cue and Case have been great. Customer service, support, and communication have been excellent. I initially spoke to Ben who was extremely helpful, thank you. Following a follow up... Voir plus
Orderd a couple of things from these guys great quality prompt delivery highly.recommend their goods On the second occasion a 10 delivery charge was applied mistakenly , they responded within an ho... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos
Coordonnées de contact
Spring Valley Mills, Stanningley, LS28 6DW, Pudsey, Royaume-Uni
- 0333 444 1478
- info@funkychalk.co.uk
- cueandcase.co.uk
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
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A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Service is absolutely outstanding
Service is absolutely outstanding. Called with an order query and they went out of their way to help me. Nice little gift with my order too, which was very unexpected. I have no hesitation in recommending them whatsoever, and I'll certainly be ordering from them again.
13 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Matt — great to hear we could help on the phone and that everything arrived as it should (with a little extra). - Dan
Réponse de Cue & Case Online UK Store
Thanks — pleased you’re happy with the cue and case quality. - Dan
Problem promptly resolved
I had a problem with my item, they were brilliant and sorted it out straight away. Thanks
5 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Neil — glad we could get it sorted quickly for you. - Dan
Amazing customer service
Amazing customer service! I had an issue with my shipping address which had caused the package to be returned to sender, and not only did they fix the issue immediately, but they resent my order before the original had even arrived back with them.
15 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks James — appreciate the feedback, and glad we could fix the address issue and get it resent quickly. - Dan
Case was smashed and cue tips missing
Case was smashed and cue tips missing, won’t bother again.
23 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Hi there, we've tried reaching out to you to understand what has happened - we can't seem to find an order under your name. Please reach out and we'll be happy to resolve - Dan
I was very happy with the product and…
I was very happy with the product and the website and the delivery was on time.
15 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thank you for your feedback, Michael. We’re pleased to hear you were happy with the product, found the website easy to use, and that delivery arrived on time. If there was anything that kept your experience from being a 5-star one, we’d genuinely appreciate you letting us know so we can improve. - Dan
Used Lynchs Cuebalm for first time and…
Used Lynchs Cuebalm for first time and really happy with it , it’s brought my dad’s 🙏 old cue back to life . Easy to apply 👌
22 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Robert — great to hear the Cuebalm brought the cue back to life. Appreciate you sharing that. - Dan
New items bought
Superb quality (cue, pool table cover and snooker balls). Great delivery too, on the date stated. Thanks very much, will be coming back for anything else and would fully recommend 👍
21 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Mr Hooper — delighted you’re happy with the quality and that delivery arrived on the date stated. - Dan
Great service
Great service. Great selection of snooker cues and accessories. Speedy delivery. Best thing is free postage. Alot of snooker cues sites I visited were charging upto £26. Just ordered a cue extension. A++
16 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Paul — really appreciate it. Glad the range, delivery and free postage made the difference. - Dan
Fast and efficient
Fast, efficient service, well packaged and great product for the price.
19 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Darren — pleased it arrived well packed and you’re happy with the value. - Dan
Easy to order and my delivery was spot…
Easy to order and my delivery was spot on. Thank you.
21 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks L Wilkinson — glad ordering was easy and delivery was spot on. - Dan
Fast and great service
Package arrived really quickly, packaged well and great quality!
13 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Paul — great to hear it arrived quickly, well packed, and you’re happy with the quality. - Dan
Great service
Great service, hadn’t received my item , emailed and received within a day or so, thank you and good luck in the future
7 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Neil — sorry for the delay, but glad we could get it to you quickly once you got in touch. - Dan
Fast delivery
Fast delivery, cues were very well packaged, will use cue & case again
9 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks John — pleased it arrived quickly and safely packaged. Thanks for choosing Cue & Case again. - Dan
Réponse de Cue & Case Online UK Store
Thanks Jack — glad you’re happy with the cue and accessories, and that delivery was quick. - Dan
Excellent people
Excellent people, product range and prices and not to forget, most excellent customer service !!!
6 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Mr Papas — really appreciate it. Glad you’re happy with the range, pricing and customer service. - Dan
Brilliant
Brilliant service, fast delivery, both of my taom chalks came with QR codes for verification and with all the fakes going around these days it's nice to know I have the real stuff. My other products look very high quality too, Friendly staff communication through emails, loved the little treat, thanks C&C.
16 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Moonster — great to hear you valued the Taom verification and that everything arrived quickly with good comms. - Dan
Great customer service and very quick.
Great customer service and very quick.
13 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Ross — appreciate it. Glad it was quick and the support was solid. - Dan
Fast delivery and was very easy to use…
Fast delivery and was very easy to use the quick checkout
7 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thanks Michael — pleased checkout was easy and delivery was quick. - Dan
Snooker cue late
I recently bought a snooker cue and iys has made my game alot better but when I was trying to get the cue delivered to my house it's was 5 days late to when they said it would be delivered and I got offered a free gift when I bought the cue but I never got anything
12 janvier 2026
Avis spontané
Réponse de Cue & Case Online UK Store
Thank you for your review. We’re sorry for the delivery delay you experienced; delivery times are estimates and can occasionally be affected by courier issues outside our control. Regarding the free gift, this does need to be added to the basket at checkout, but we appreciate how this can be overlooked. We’ll arrange for the free gift to be sent out to you. We’re glad to hear the cue has helped your game. - Dan
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