Cuisinart UK Avis 

I recently purchased a replacement Kettle direct from Cuisinart. My previous Kettle was the same model but after nearly seven years, it stopped working. I ordered the replacement on a Monday afternoon, it was delivered by lunchtime the following day. What service! Plus the Kettle is excellent. I couldn't be happier!!

Jeanette was top notch, replaced my coffee machine swiftly and without fuss. Excellent service

The main mixing bowl of our 18 months old Cuisinart unfortunately broke. Something very small snapped and we don’t know how it happened but it was no longer usable. I contacted Cuisinart customer service and after asking for a few details they very promptly offered to replace the bowl. It arrived a few days later. Fantastic service.

I had cause to contact service today. Spoke to Jeanette.
This lady could not have been more helpful in resolving the issues I had with a soup maker, and determining the age of the machine.
The service received played a considerable part in ordering another Cuisineart product.

Having used our oven daily for almost three years an issue arose requiring attention. It was replaced within two days. Islania, the Customer Support Advisor provided excellent service for which we are very grateful.

Edit. Seems the machine was a model that is no longer made. The machine is being replaced, out of warranty, with the current model replacement. A company that goes above and beyond. Looking forward to making coffee again!

Previous - The coffee machine is great when it works - which is very rarely. I can’t fault the service as the machine has been replaced four times under warranty but it still doesn’t work and I can’t ask for another as the design is faulty so it’s never going to work. There is no way to clean the blades that grind the beans so after a while they won’t grind. The machine has cost me a fortune in coffee that never gets as far as a cup. Even using ground coffee the machine works maybe one times out of five so you end up wasting too much coffee. However I can’t fault it as a milk steamer or as great customer service.

I dealt with Jeanette, who handled my query in a very professional and friendly manner. The part we were in need of was quickly identified and dispatched.
I could not fault the help I received from this company and would have no hesitation in purchasing goods from Cuisinart in the future, Jackie

Had exceptional Customer service from India and Janet in connection with information on sourcing a kettle and toaster that they did not have in stock. They went the extra mile by helping me to do so and I was eventually able to get both products I was looking for.Thank you to you both for your friendly and helpful service.I will always use this company excellent products and service.

Twin Drawer Fryer failed to produce the correct temperature. I thought home made fries should not take 40 mins! Eventually a quick test with my BBQ thermometer revealed on 157C and not 210C. Jeanette on the customer services phone line made the process of getting it checked out super easy. The machine was collected by DPD and within 4 days, it was confirmed as faulty. There is a new machine on its way, with an extended warranty and the communication has been superb. What’s not to like - utterly amazing customer service that is low stress and super helpful; gold stars all round! Thank you Cuisinart UK - fantastic

I spoke to Jeanette on Monday 22/9 regarding the fact that I had not received an update on the order I had placed a week before on 15/9. She called me back within a very short time giving me an update & resulting in my order arriving the very next day. What more could you ask for in customer service.

This has got to be one of best companies that I have ever dealt with (and that’s saying something). Their after sales service is incredible and have replaced my kettle that developed a fault but to ensure our toaster matched, they replaced that too. Highly highly recommended!!

Amazing customer service, the team went above and beyond and helped me find the perfect ice cream maker, I chose the Cuisinart Cool Scoops Ice Cream Maker after much deliberation. I chose it because it has a small footprint, makes ice cream, gelato, frozen yogurt and sorbet and makes a generous portion of 1.4 litres in 20 minutes. The canister fits neatly in my freezer and is in incredible value. I was very impressed as my first ice cream maker was mistakenly delivered to the wrong address. I sent a message to the team about my disappointment around 17:00 and at 3:30 am I received an email saying my replacement ice cream maker was on its way. I received it in less than 24 hours in time for my birthday 🎁. I have made an egg custard ice cream and a hot fudge peanut butter sauce. Thank you Cuisinart team for making my birthday happy 😃 ❤️

Absolutely superb customer service! After experiencing an issue with my ice cream maker, I contacted customer services and spoke to someone called Islania on the phone, who couldn’t have been more helpful in trying to resolve the issue. When I encountered exactly the same problem the next time I used the machine (we agreed I would report back), she offered to send a replacement - and it came the very next day. Other companies should take a leaf out of Cusinart‘s book - so refreshing to get such friendly, efficient service in the current climate and they have made me a very happy customer. I wouldn’t hesitate to order from them again - 11 out of 10!!!

Excellent communication. I dealt with India in customer support. She was extremely helpful and always responded quickly to any queries I had. She is an asset to Cuisinart.
Thank you.

Excellent customer service. Many company’s could learn from Cuisinart. Advisor was friendly, courteous and very knowledgable. Well done.

I have 3 products made by Cuisinart and find them to be of fine quality and value. Also the client care shown by Cuisinart staff is second to none. If there has been a problem or advice with regard to their products they are courteous, very helpful and professional. They want to ensure that all queries raised by customers are quickly resolved. Well done.

Terrible customer service. My Ice Cream wand went faulty the first use of it.
I have emailed twice and tried to call a number of times where I am “next in the queue”, the last call I held this position for 50 minutes before giving up.

The wand sparked, smoked and powered down. I currently have rotten ingredients locked into it because it can’t be undone.
A complete waste of money.

Great service from Cuisinart when my much loved mini chopper just stopped…but it was covered by the five year warranty and the process to have it replaced was relatively easy…I had the original receipt etc.
Many thanks to Jeanette who was very helpful , much appreciated.

This is the way to run a service office.
The guarantee offers a direct line to a real human being. The item was replaced promptly and efficiently with no issues.
Well done, I wish all manufacturers treated their customers as well.