I was able to easily download, set up and use the app, see my pension and I was able to transfer my pension from other pension provider. Cushon pension provider did all the transfer process which wou... Voir plus
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Lisez les avis des autres
It was fast to initiate a transfer but have the funds in my bank account is taking days. I couldn't transfer all my pension funds.
Moving our company pension scheme to Cushon was easy because we had Cushon employee's helping us with the process and resources we could use. Lewis from Cushon was very knowledgeable and nothing was... Voir plus
L'entreprise a répondu
5* treatment From start to finish everything was handled efficiently and without patronising language. Problem answered and advised how to sort as we went along.
À propos de l'entreprise
À propos de Cushon
Écrit par l'entreprise
Cushon by WTW
Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.
Coordonnées de contact
Registered office: 51 Lime Street, EC3M 7DQ, London, Royaume-Uni
- 020 3926 0333
- help@cushon.co.uk
- cushon.co.uk
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Helped me when I found things a bit…
Helped me when I found things a bit difficult to navigate, great customer service
23 avril 2026
Avis spontané
Poor experience
Started off great, then when I queried why 37% tax had been deducted from a lump sum payment, I could not get a decent response.
Now I am unable to access any money because the system says a withdrawal is in progress, which is a something I havent requested.
I wish I had known all this before I decided to consolidate my other pensions here.
20 avril 2026
Avis spontané
Very good no problem with the staff
16 avril 2026
Avis spontané
brilliant service and communication…
brilliant service and communication with moving my pension into one pot, hassle free for once, so pleased with the hole thing.
15 avril 2026
Avis spontané
Good customer service
Just happyvwith the speed of everything and the customer support that I received through the process.
2 mars 2026
Avis spontané
Good and consistent communication at an…
Good and consistent communication at an every point in the process. Very pleased.
14 avril 2026
Avis spontané
Everyone you speak to is really…
Everyone you speak to is really helpful, but as regards to paying out the money, it seems to be very slow.
27 mars 2026
Avis spontané
Hassle free service
Hassle free service. Easy and simple to get everything moved across.
9 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Avoid if you value your time or your money
I requested a pension transfer to another provider on 28.12.2025. Despite their supposed automated systems, absolutely nothing happened for weeks. I finally raised a support ticket on 14.02.2026. Even though NatWest Cushon claims to respond within two working days, it took them nearly a month (until 09.03.2026) to even reply and finally initiate the transfer.
Furthermore, for a company that markets itself as "mobile-first," their app is a disaster. It worked for the first few months, but now it’s unusable. It either hangs indefinitely after password entry or fails to send SMS verification codes. Despite constant updates, the issue persists. If you can't access your account, you can't manage your future.
Now that my money has finally been transferred out, I am incredibly relieved. I’m very happy that I am no longer a customer of theirs.
18 mars 2026
Avis spontané
Réponse de Cushon
Dear Valentina,
We are sorry to hear of the difficulties you have experienced with your transfer and the app, this does not meet the standard of service we aim to provide.
It's our hope to give every single customer a great experience - rest assured, we'll be using your feedback to help us improve.
Thank you for taking the time to leave a review.
Best regards,
Team NatWest Cushon
Prompt and effective action to my query
30 mars 2026
Avis spontané
Was having a problem with my transfere
Was having a problem with my transfere, but after chatting with a customer service advisor I had it escalated and sorted out within a few weeks. I was really pleased with the service.
2 mars 2026
Avis spontané
Thought I had made funds accessible…
Thought I had made funds accessible with a telephone call. Found out 2 weeks later that I needed to go to the cushion app to complete request. Now I will have to wait another 2-3 weeks before my pension fund lump sum is accessible. Not very tech savvy so I found this difficult and frustrating.
26 mars 2026
Avis spontané
Réponse de Cushon
Dear Jan,
We are sorry to hear of the difficulties you have experienced when accessing your pension.
You'll see our team have requested some additional information so we can find your account and help you. Please only share that information securely and not in a review.
Thank you for bringing this to our attention.
Team NatWest Cushon
Very prompt response time and keep me…
Very prompt response time and keep me updated on my contributions
25 mars 2026
Avis spontané
Réponse de Cushon
Hi Elaine,
Thanks so much for your review! We're so pleased to hear that our Customer Service team provided an excellent service in helping with your queries. Please continue to share your feedback with us in the future.
Team NatWest Cushon
5stars because it's a very helpful…
5stars because it's a very helpful company. Every transfer was easy and fast. I like it. Thanks for the help.
18 mars 2026
Avis spontané
Réponse de Cushon
Thank you for leaving a 5* review. It’s great to hear that your recent transfer went through smoothly. Keep us posted on how you're doing and let us know if there's anything more we can do for you.
Réponse de Cushon
Hi Rob,
Thanks so much for your 5 * review. We're so glad you are enjoying your Cushon experience so far! Please continue to leave us feedback as you use the app and engage with your savings.
Team NatWest Cushon
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