Commercial Vehicle Direct Avis 

3 073
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been with Commercial Vehicle Direct for a few years now and I am truly happy with their service, they are friendly and never fail to provide the best at all times.

L'entreprise a répondu

Noté 4 sur 5 étoiles

Your staff was good to keep me informed at all times & get me good deal i have stayed with your co now for many years even though premium is on high side hope you can better deals as time goes on

L'entreprise a répondu

Noté 5 sur 5 étoiles

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance

Informations provenant de diverses sources externes

We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(3 073)

120 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have been with CVD for several years…

I have been with CVD for several years now and find on renewal each year I have found them very helpful and competitive when speaking to them. I fully recommend any one .

1 décembre 2025
Logo de Commercial Vehicle Direct

Réponse de Commercial Vehicle Direct

We appreciate your continued trust over the years. We're happy to hear that you've found our team helpful and our rates competitive during your renewal process. Thank you for recommending us!

Noté 5 sur 5 étoiles

The young lady was very helpful and…

The young lady was very helpful and friendly. No complaints 👌

21 novembre 2025
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Réponse de Commercial Vehicle Direct

We're happy to hear that the young lady was helpful and friendly! We appreciate you taking the time to leave us this positive feedback.

Noté 5 sur 5 étoiles

Easy to deal with didnt takentoo l9ng…

Easy to deal with didnt takentoo l9ng reading outvall the liability

27 novembre 2025
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Réponse de Commercial Vehicle Direct

Hi James,

Thanks for the great review, we're glad you're pleased with the service provided!

Connor

Noté 5 sur 5 étoiles

Look no further… some serious professionals here. Excellent service

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained throughly the policy details that were available. It felt nice to be listened to as I’d been let down by 10+ other brokers who weren’t interested in helping me retrieve a quote. Highly recommended. 5 stars all round for Katie!!

25 novembre 2025
Avis spontané
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Réponse de Commercial Vehicle Direct

Hi Harry,

Thank you so much for the great review. We take pride in the service we provide to our customers so it's pleasing to hear you are happy with the service.

I will ensure this great feedback is passed to Katie's manager so she will receive the recognition she deserves!

Connor

Noté 1 sur 5 étoiles

Not a good company to deal with Never…

Not a good company to deal with Never in 40+ years of driving have i had such difficulties with a insurance company Decided to cancel policy & because I was over 14 day cooling off period They charged me a further £191 Welcome to Rip of Britain

20 octobre 2025
Avis spontané
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Réponse de Commercial Vehicle Direct

Hello John,

We're sorry that you aren't happy with the validation process. In order to keep our premiums low, many of our insurers require documents to validate your policy and prevent fraud.

I have sent you an email to discuss this in more detail.

Connor

Noté 5 sur 5 étoiles

Helpful

The service was professional and informative. I felt I was being treated with respect and being given the best options available.

21 novembre 2025
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Réponse de Commercial Vehicle Direct

Hi Cris, thank you for the 5* review. We're glad you were happy with the process and are pleased with the policy.

Connor

Noté 5 sur 5 étoiles

Good customer service

Good customer service

21 novembre 2025
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Réponse de Commercial Vehicle Direct

Hello Khal,

Thanks for the great review, we pride ourselves on giving great service to our customers!

Connor

Noté 5 sur 5 étoiles

Helpful and friendly arranged my…

Helpful and friendly arranged my insurance quickly and clearly.

7 novembre 2025
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Réponse de Commercial Vehicle Direct

Hello John, thanks for the great review! We're glad you found the process easy and will ensure your great feedback is passed on to the agent you spoke to!

Connor

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, very helpful and explained everything about the policy clearly so it was easy to understand.

29 octobre 2025
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Réponse de Commercial Vehicle Direct

Hi Tracey, thanks so much for the great review. We're glad you're pleased with your policy and how it was handled

Connor

Noté 5 sur 5 étoiles

Straight forward renew process was very…

Straight forward renew process was very impressed.

27 octobre 2025
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Réponse de Commercial Vehicle Direct

Thanks for the great review, Mchugh! We're delighted you've chosen us to insure your van for another year!

Connor

Noté 5 sur 5 étoiles

Friendly helpful staff

Friendly helpful staff, made the process very simple and painless

27 septembre 2025
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Réponse de Commercial Vehicle Direct

Hello Jacoba, thank you for the great feedback. We aim to make things as easy for our customers as possible, while still giving first class service!

Connor

Noté 5 sur 5 étoiles

phone call

Had a phone call with Jack, absolutely lovely chap, was very precise and informative after having previous issues with insurance.definitely recommend , and again thank you Jack

17 octobre 2025
Avis spontané
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Réponse de Commercial Vehicle Direct

Hi Alisa, thank you for the 5* review! We'll ensure this lovely feedback is passed to Jack's manager so he receives the recognition he deserves!

Connor

Noté 5 sur 5 étoiles

Churchill van insurance bailed out with…

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to be cost effective, you fit the bill... I look forward to a long relationship, thanks KR Phil Brown.

15 octobre 2025
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Réponse de Commercial Vehicle Direct

Hi Phil, thanks for the great review. We understand that for our customers, your vehicles are your livelihood. That's why we pride ourselves on our great customer service!

Connor

Noté 5 sur 5 étoiles

Really good phone operator to deal with

Really good phone operator to deal with

8 octobre 2025
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Réponse de Commercial Vehicle Direct

Hello Ryan,

Thank you for the great review - our agents pride themselves on delivering excellent customer service, so it's great to see that playing out!

Connor

Noté 5 sur 5 étoiles
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Réponse de Commercial Vehicle Direct

Hello Marek, thank you for the 5* review. Above all else, we aim to provide a positive and friendly experience for our customers.

Connor

Noté 5 sur 5 étoiles

Excellent customer service

I contacted CVD for a van insurance quotation and I have to say the professionalism and expertise Mike your colleague showed in guiding me through my insurance quotation and getting the most competitive quote for me was second to none also his patience was exceptional. Thank you, once again 😊

7 octobre 2025
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Réponse de Commercial Vehicle Direct

Hi Richard, thank you for the great review. We're happy you're pleased with the service, we'll ensure your great feedback is passed to the agent's manager to receive the praise they deserve!

Connor

Noté 1 sur 5 étoiles

DISTRESSING experience

CVD insured my converted motorhome two years ago and I had no problems the first year. The second year I renewed and after two months they cancelled saying that I had not notified them of current milage of van. The first I knew of this cancellation was when the police wrote to me to say I had been driving the van without insurance.
When I contacted CVD they said I would have to take out a new policy with them and charged me £90 on top of my £490 premium that I had paid 6 weeks earlier
Then they said that they could not insure me and said I was only entitled to a refund of £181.
This was at the start of September and despite me phoning them several times I have still not received my refund
I notice that they are no longer taking on any new car of van insurance which leads me to believe they may be in financial difficulty. I have been insuring vehicles for the last 50 years and have never experienced this level of neglect shown to customers from any other company. It is disgraceful .

7 octobre 2025
Avis spontané
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Réponse de Commercial Vehicle Direct

Hello Mr Reilly,

We're sorry that you were unhappy with the service provided. I would like to look into this for you to try and provide a resolution but am unable to locate your policy. I would like to just confirm it is our sister company, Brightside Insurance, who are no longer offering New Business.

Please can you email geninfobright@brightsidegroup.co.uk and let us know your policy information so we can do this for you.

Connor

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