There were no issues with payment, the tracking number was provided straight away, and the item arrived perfectly on time, looking exactly as described. Unfortunately, that deadcat completely fai... Voir plus
Établissement
Changer d'établissementPriory Mill, Castle Road, B80 7AA Studley, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I've now ordered from CVP multiple times and without fail all of my equipment / orders were delivered on time without any damage or any items missing from boxes. I've also been finding myself making t... Voir plus
I all ways receive the order quickly. My only gripe is the web site search is becoming less usefully, this was always a big plus and why I like using CVP but now if I want to look for v lock battlies... Voir plus
I recently pre-ordered the new BenQ monitor for Mac which I have taken delivery of today. CVP were great from start to finish… their customer service is swift, efficient and friendly. Couldn’t be happ... Voir plus
À propos de l'entreprise
- Magasin de matériel de photographie
- Atelier de réparation d'appareils photo
- Magasin de photo
- Fournisseur d'équipement de cinéma
- Service de réparation de caméras vidéo
- Service de réparation de matériel vidéo
À propos de CVP.com - Studley
Écrit par l'entreprise
For more than 30 years, CVP has been one of the leading Broadcast and Professional video solutions providers in the United Kingdom and Europe, with a comprehensive UK and EU sales and support infrastructure.
The company prides itself on maintaining close relationships with key manufacturers such as ARRI, Sony, RED and Canon, and uses its unrivalled experience to listen to customers, understand their needs and deliver the right solution with first class service.
CVP Group offers creative consultation, sales advice, technical service provision and training.
- Secure payments worldwide
- Technical advice with CVP Care
- Award winning product repairs
- Free returns within 30 days
- Free UK delivery on orders over £100
- Free shipping on selected EU orders over €1,000
- Price match on most products
- Duty and VAT Free
You're in safe hands with CVP
Discover our Cameras
Discover our Lenses
Discover our Accessories
Discover our Audio
Discover our Used & Ex-Demo
Coordonnées de contact
Priory Mill, Castle Road, B80 7AA, Studley, England, Royaume-Uni
- +44 1527 854 222
4,8
Excellent
295 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great information on the delivery
Great information on the delivery, always a bit of a nightmare these days but not with CVP, super service.
3 août 2025
Outstanding customer service
Outstanding customer service. Excellent communication. Items were out of stock but each step was supported and emails were clear and informative. Highly recommend!
22 juillet 2025
You called your message
16 juillet 2025
Great service, great product
Great service from this company, fast and efficient supplying a great BlackMagic product
16 juillet 2025
Works exactly as advertised
The phone mount works exactly as advertised, was sent quickly and was well packed.
7 juillet 2025
Great transaction.
Great transaction.. Everything went well from ordering upto the delivery..
3 juillet 2025
Excellent service
Excellent service.
Very professional.
Fast and efficient.
That’s what we ask.
5 juin 2025
Items were well priced and exactly as…
Items were well priced and exactly as oredered and well packaged too.
6 mai 2025
Réponse de CVP.com - Studley
Dear Richard,
Many thanks for buying your Zeiss cleaning cloths from CVP and for taking the time to leave us a positive/5* service review.
Its great to know that you appreciated our competitive pricing, and that your order was received well-packaged!
Thanks again, we appreciate your business and feedback and look forward to you visiting us again.
Kind regards,
Melissa
Réponse de CVP.com - Studley
Dear Richard,
Many thanks for buying your Blackmagic Mini Converter from CVP and for taking the time to leave us a positive/5* service review.
Its great to know that the customer service team responded quickly to any queries, and that your order was received promptly!
Thanks again, we appreciate your business and feedback and look forward to you visiting us again.
Kind regards,
Melissa
Réponse de CVP.com - Studley
Hi Dani,
Many thanks for taking the time to leave us a service review.
I’m very sorry for the frustration and inconvenience you experienced.
I understand that DHL failed to deliver when expected, and we were unable to support your request to collect the parcel as it had already been packed for dispatch. I also appreciate that the delay in processing your refund added to your disappointment.
Your feedback has been shared internally and with DHL to help prevent issues like this in future.
We’re genuinely sorry we let you down, and we do appreciate both your business and your honest feedback.
Kind regards,
Melissa
No response and £1000 out of pocket EDITED
We ordered various items including a cine lens from CVP in February after chatting through options with a CVP sales rep at the BSC show. The lens has never arrived. It was two months after taking the money for the order and after multiple ignored emails that CVP informed us that they had supply issues and now wouldn't be able to source the lens unless we were happy to accept a reduction in service and take it on a 'no returns accepted' basis.
We responded same day that we would go with a different lens set for the production instead, however this email has been ignored for the last week, as well as the follow up email.
Not acceptable at all that CVP have been holding ~£1000 of our funds for the last ten weeks and can't even respond to our emails.
EDIT; CVP have now responded, refunded the elusive item and sent a gesture of goodwill to make up for the errors. Thank you for sorting this out.
11 février 2025
Réponse de CVP.com - Studley
Dear Tom,
Many thanks for taking the time to leave us a service review.
My sincerest apologies for the delays, the lack of communication, and the overall handling of your order.
After experiencing some sourcing issues, our team did attempt to manage the situation appropriately. However, we acknowledge that communications should have been far more responsive and appreciate your frustration here.
Your account manager has attempted to reach you to offer their unreserved apologies, full refund of all available funds on the account and also an additional goodwill gesture as an apology for the inconvenience caused.
We would really appreciate the opportunity to speak directly to ensure this is resolved to your satisfaction. Dave can be contacted via the details listed in his correspondence with you. Alternatively, please call through to our mainline via 01527 854222.
Once again, we’re sorry for the poor experience and thank you for your patience.
Kind regards,
Melissa
Réponse de CVP.com - Studley
Dear Mike,
Many thanks for buying your Peli foam from CVP and for taking the time to leave us a positive/5* service review.
Its great to know that you experienced great service whilst ordering with us, and received your order promptly!
Thanks again, we appreciate your business and feedback and look forward to you visiting us again.
Kind regards,
Melissa
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