Cycle Exchange Avis 1 863

Great customer contact and service, very approachable and communicative, they did exactly what they said they would do, bike arrived on time and in perfect condition, well packed and good carrier used as well.

Delivery was very quick, the bike arrived well packaged and is in excellent condition, I can't believe the bike is five years old it looks so good.

Thrilled with my new bike. The buying process was excellent and when enquiring about delivery with customer service, their response was quick and helpful. Bike arrived very well packaged and would highly recommend them 😁👍👏

Exceptionally helpful!

Hi guys just want to thank you all for such a great easy transaction from bike to money to the nice guy that fetched the bike thanks Audrey and Josh and the collection guy

Outstanding communication and support throughout the purchasing process to make sure I was getting the right bike for me. The Premium Hand Delivery service is a great addition if you are purchasing a bike with components you are not used to.
I now have a great bike for a new season.

Great service - happy to recommend

Would have got 5 stars however the bike arrived with a flat Di2 battery and as the Junction Box was hidden it took a lot of head scratching to find and then charge.

Very helpful, knowledgeable staff, provided an accurate description of the bike and answered all my technical queries. Straightforward using Cycle2work and bike was delivered as described in perfect working order to Scotland the next day. Thank you for your excellent service!

Brilliant service. This is my third bike from them, and the only place you should go to. Service to comms all professional and the standard of the bike are as described. Number 1 bike shop. Period.

From the initial enquiry to the delivery of my bike, everything was great.
Fast response to my questions and the delivery guy was very knowledgeable and polite.
I would definitely recommend Cycle Exchange

It was my very first experience with cycle exchange and I can say it won’t be the last one. So far all the bikes I have purchased were brand new so understandably I was bit apprehensive to start with. However when the bike arrived it was exactly as described on the website. It was very well packaged to minimise any damage during transportation. What also made the experience good was the fact that I was able to speak to the guys over the phone and found them to be very helpful. So definitely top marks from me👍🏻😀

On the cycle exchange I found some true gems at a good price.

Personal attention from Matt and especially Josh was truly special

The service, communication and willingness to make my bike dream come true was unquestionable

I am so happy to deal with Cycle exchange and I never feel discouraged approaching the team with questions or how to find a deal that suits me

Thumbs up guys, you are on the right path!

After searching for my next ride on the internet i came across cycle exchange, and with a possible trade in was just what i was looking for, simple enough online form didn't wait at all long to be offered my quote, now for the fun part trying to find the correct model, size, spec for my budget , was not disappointed they have a very wide range of makes and models, so once i had chosen my bike and paid for needed to get it to liverpool from london, thats were the handy bike delivery service came in handy worth the £100, one week later i was handing over my old bike after a quick check over by the pleasant driver, i finally had my bike, so to sum up i would highly recommend cycle exchange, you wont be disappointed

Bought a bike on Cycle to Work through these guys and it was a seamless and positive experience. Emails in advance were responded to almost immediately. I visited the store and while my chosen bike was brought round, I was given a free coffee too.

The team allowed me to reserve a bike using the C2W voucher but said I could choose something else if it wasn't for me, which is brilliant customer service and flexibility.

Max in the store was particularly helpful and friendly. I'll definitely use these guys again!

Great bike and very friendly and helpful staff that answered all of my stupid questions

Josh was really helpful in finding the right bike I was looking for and made the process really easy. He kept me updated on everything and was quick to respond to any questions I had. Delivered on time and the courier kept me in the loop on delivery times.
Would highly recommend.

First time I’ve used cycle exchange and it couldn’t have been better, the bike was in great condition and from purchase to delivery in four days “well done”👍