Danxon No Avis 4

I ordered binoculars from Danxon for hiking, but they turned out to be far too heavy and clunky for that purpose.
What makes it worse is that these are essentially identical (same buttons, same specifications) to much cheaper binoculars available on Temu — just with a different body finish and a much higher price tag.
When I requested a return within the 14-day window, their customer service (Nola) tried to discourage me with several scare tactics: threatening a 15% deduction, telling me I had to ship it back to Hong Kong at my own expense (with warnings about customs, taxes, and possible loss), and even suggesting I declare a lower customs value.
Only later did I discover on their own website that they actually have a return address in Germany (Ginsheim-Gustavsburg). Their support email directly contradicted their published return policy.
This is a classic case of a company selling cheap products at premium prices while making returns as difficult and expensive as possible.
I do not recommend Danxon. Poor product, misleading marketing, and very customer-unfriendly return process.

Vindusvasker robot fungerer ikke som beskrevet, den stopper opp eller blir stående stille uten å vaske. Kundeservice bestrider påstanden om at den ikke fungerer slik den skal selv om dette er dokumentert med video, kommer opp med nye krav til videodokumentasjon og godtar ikke reklamasjon. Spørsmål om retur ihht. angrerett blir ikke besvart før etter mange henvendelser - da påstås at kunden får 15% reduksjon i refusjonen og pålegges fraktkostnader, tollklareringsgebyr og importavgift, informasjon i strid med informasjonen på deres egen nettside. Det tilbys 5% kompensasjon for å beholde vindusvaskeren for å slippe retur - til tross for kunnskap om at produktet ikke virker slik det skal.

Elendig kundeservice, fraskriver seg reklamasjon og gjør angreretten til et økonomisk dårlig alternativ. Det foreslås å skrive ned tollverdien "for å unngå høye skatter"... Jeg forsøker å stanse betalingen inntil saken er løst.

Dette selskapet fremstår svært useriøst!! Styr unna!

Virket ikke som forventet. Kan ikke sende i retur før de har sendt deg hvilken adresse den skal sendes til. Den vil de ikke oppgi. Har sendt 10 E poster, men de svarer på alt mulig annet enn det jeg spør om. ANBEFALES ikke. Kjøp heller av noen som er seriøse.

I would strongly advise others to be cautious when ordering from danxon.no based on my experience.

The product I received was not as described and the quality was far below expectations. It appears that the items are sourced from very cheap suppliers (similar to products found on sites like AliExpress) and resold at a significantly higher price, without this being made clear.

When I contacted customer service, I was not offered a proper solution. Instead, they repeatedly tried to offer small partial refunds (5%, 10%, 15%) in exchange for keeping the item. This is a common tactic used by unreliable sellers.

When I requested a return and full refund, I was told that:

the item must be returned to Hong Kong

I would be responsible for shipping, customs clearance fees, and import taxes

they are not responsible if the package is lost

These conditions make it practically impossible to return the item without losing even more money.

The communication also felt unprofessional and appeared to be standard template responses.

In my opinion, this is not a genuine Norwegian business, but a dropshipping reseller with misleading practices and unreasonable return policies.

I have chosen to escalate the matter through my payment provider.

Avoid.