davostackle.com.au Avis 

Far too long for delivery. Would not order anything else from them again.

I had to wait three weeks for the item and will be letting my fishing club members of the bad service I received.

Even Davo's Tackle Online's Google advertisement contains a number of inaccuracies: "Cheapest and Best Online Fishing Mega Store. Free Delivery with Afterpay and Zip plus 24/7 Customer Support. 40+ Years . . . . ".
Free delivery with Afterpay and Zip? These are not even payment options, let alone providing free delivery.
Even more blatant is their claim of 24/7 customer support (about which I will expand later).

They claim "unmatched customer service". The truth is that you cannot contact them by phone. You must use their communication service (which is not actually email as they claim). They only read these communications on Tuesdays (between 8:00am and 4:00pm!!!!!). And if the order is less than 8 business days old it is ignored (according to their website). Additionally, the instant an order is placed, it cannot be changed or cancelled.

Now that is not 24/7 customer service by any stretch of the imagination.

Their site is full of weasel words which, of course, say very little. Examples include:
"Our range offering is also held in stock at levels to allow for a seamless shopping experience for our end user", and
"We are refining internal process and software architecture regularly to provide the global fishing and outdoor enthusiast with the premium option for purchasing equipment at the sharpest pricing."

I note that the typical response of Davo's Tackle here is that the order was shipped in accordance with their shipping policy. This policy is so broad that even if an order took 12 months to be processed, it is still in accordance with their shipping policy.

BTW their responses to posts on this site are quite condescending typically ending with "Have a great day buddy".

UPDATE: I have read Davo's Tackle's totally irrelevant reply to my review. It did not refer to a specific order of mine, but was an analysis of the claims made on the website, plus reviews and responses on this website. The reply completely ignored the items in my review. BTW the person replying made the incorrect assumption that I have orders in their system under the exact same name as I used for this review.

Ordered some lures on the 13th of August. Today is the 2nd of September and they still haven't arrived yet.
Not the first time this happens. Probably was the last time I do business with Davos Tackle

Slightly cheaper but very long postage, took 3 weeks to get 2 reels. Don’t be fooled items are not in stock. Customer service only works 1 day a week and email only. Saving $5-$10 is not worth the wait had i’d known would have purchased else where.

Ordered 7th Aug, 28th shipped. Worst supplier ever. Unsubscribe for me no matter how good the price is.

Great value, no fuss, arrived quickly

I ordered online 20th July, order left warehouse 31st July... after i followed up.
This comes after i followed up a previous order re delay in getting a parcel tracking number - only to be advised that items weren't in stock/ damaged.
Bit disappointed in the slow processing as I didn't get the items before family visit and had to get them to bring some up. Mo Tackle sent items within 24 hours.

I bought a few lures on the 7th of August and my order still has not been processed as of today the 18th of August. Yes i received an email saying that you are busy, but It only took 4 days to receive an order i placed with a different site. What's the hold up ?? Its only a couple of lures. Bloody dissapointed..

Terrible customer service! Didn’t start even processing my order until 5 days after. Still waiting for delivery. Looks like my daughter won’t have a snorkel for our holiday 😡
Misleading shipping policy - direct from website:
“Orders reach the processing stage in our warehouse almost instantly after the order is placed” (my order was placed on 6 August and then I received an email on 11 August saying that my order had reached the processing stage. 5 days does not = instantly).
Now on 15 August I still have received no correspondence or updates.
You can’t hide from terrible customer service under a broad shipping policy.
I note that there are only good reviews on your website which by the reviews here, is also misleading.
Also a suggestion - ending all your responses with “have a good day :)” is condescending and offensive to your customers who have genuine complaints about the company.

I definitely will never purchase from Dave's Tackle ever again, you're so-called delivery/refund policy is your downside, I also think that you're holding back the orders to gain the 10% restocking fee, I'll make sure at every opportunity to let the fishing community know about your so-called policy.
Have a great day...

Horrific they don't care about you at all just want sale and that's it

I bought Okuma reels on 20 of July and I still didn't receive it,s06 of August now how long I need to wait.

14 days to be even posted.absolutly useless company to deal with especially when they only look at emails once a week and there is no active phone number.I will be telling everyone that I know in our fishing community not to deal with this and it's other parent companies takle worlds in nosa ..absolute disgusting service...

I placed my order and immediately noted a mistake in my order. I sent an email requesting an alteration or cancellation. I received an email 5 days later stating that is not possible and returns are required to be sent back via courier minus a 10% restocking fee. I received my order 19 days later. I assume this is a drop shipping service with a return policy that discourages returns. I won't be using this company again.

I wish I read before ordering, 16 days for jig heads and only get auto responses…. Tuesday only for customer support? WTF.
Absolutely hopeless, this place is like a pothole… do every thing to avoid it

Great service, good price, well packaged will buy again, recommended. ABU Veritas rod

Great product, easy transacction, good price, quick delivery, well packaged

Great service, great product.

I took them 13 days to process the order - then another week to arrive. Just 10 packs of jig heads. Tried to contact their customer service - only open a few hours each Tuesday. Terrible service - poor customer relations. Lots of better online shops to purchase from that care about their customers.