DBS Support Ltd Avis 

I needed an enhanced certificate quickly for an application I needed to make. I chose this company as they suggested I would get my certificate very quickly. I did get it quickly which was a great relief.

My only comments for improvement. Please provide the reference number once the application is made so that an applicant can track progress. Please ensure that estimated time frames are the same in all communications.

So fast and efficient. Thank you

Got there in the end but failed to acknowledge a return email from a query they had and failed to get a sharing code. Mostly … £70+ notes for something Government site got done within the 24 hours for a third of the price.

supposed to have a result in twelve hours. still waiting several days later

Terrible slow process. Wouldn’t recommend

Much slower than advertised, unsatisfactory tracking

It was very helpful because without my dbs certificate I would have had problems renewing my private hire badge,so thank you so much, also it was very easy on line

The process was excellent.

A scam. They charge more for a service that you can get for less than half the price via the 'Gov.UK' site. Even by the standards stipulated in their T's&C's, the Gov.UK site is faster in processing and delivering a DBS. This is confirmed by my own experience.

The staff are extremely argumentative and unprofessional if a concern is brought to their attention and they will flat out refuse to provide a full refund. This is despite whether or not they have done or provided anything.

They have no valid or useful purpose at all. They simply promise a fast service to those who may be rushed into needing an 'express' service for a DBS, but everything they do can be done by the customer themselves in the space of several minutes, without the beaureacracy of this pointless 'middle-man' agency being paid for.

The single worst customer experience I've ever had, I was foolish enough to fall for this useless, pointlessly expensive and time-wasting service, please do not make the same mistake.

I had to ask for my reference number in order that I could keep track of my DBS check - I still have not received my certificate despite it saying that it has been posted nor have I had confirmation by email. Not a great service to be honest - any very expensive.

This company are more expensive than other's but I chose them because they state on their website "We aim to return results for 80% of applications within 12 working hours of receiving the application".

However it took almost two weeks for the Enhanced DBS check to complete, and even then I need to wait for the certificate to arrive in the post as it's not provided electronically.

This appears to be the standard timeline for an Enhanced check regardless of which company you apply through. So it's completely misleading to suggest it's possible to get results within 12 hours. The Government DBS department would never be able to complete an enhanced check in this space of time.

£75 for an unofficial service, it’s £25 on the government site for the same thing. I made this mistake when I was under the weather and immediately cancelled; however a fee is immediately non refundable. The remaining refund has not been sent over 1 month later. Just use the government site folks.

This service is a rip off, I paid and tried to cancel on the same day and they charged me 50%. I have since gone via the government website and got my dbs within 7 days. Don't be fooled by this service.

this was step by step procedure worked fine for me

Excellent. On time. Easy process

I phoned and spoke to a very helpful, bubbly lady called Sharna. She could not help enough even guiding me to a government website for extra assistance. She sounded like she was really interested in her job and helping you the very best she could.