DealsAway.com Avis 

It was a real pleasure to work with Keeley.
She answered all our questions quickly. All together a very good experience.

Feedback from Lyn and Chris Bond following Deals Away package 26
April to 10 May, 2026.
Calgary – our departure time by bus according to Service Provider Brewster Sightseeing indicated we were being picked up at 2.00 pm when in fact, Deals Away time was 12.30 pm.We allowed an extra night in Vancouver for this reason, so we were not delayed.
Banff – Royal Canadian Lodge was nice but a bit out of town – ok to walk as fine days but if it had been raining/snowing we would have been a little stuck.
Check in time is very late at 4pm. We were advised to contact supplier to confirm pick up for transfer to Lake Louise – phone number on itinerary was incorrect on documents – 2 different phone numbers. So, we waited hoping to be picked up!
Lake Louise – this was seamless although again, having had to wait until 4pm to check in. Fairmont hotel was very nice!
Rocky Mountaineer – this was a great rain trip although 2 days is too long. On both nights were did not arrive in Kamloops/Vancouver until 11 pm. Check in at Kamloops was seamless however Sheraton Vancouer was substandard. There were about 300 people checking in at the same time. After 2 long days it was inconvenient.
Again, we had to confirm our arrangements, and the phone number was incorrect.
Vancouver – Again, we had to confirm Hop On Hop Off bus which we were not successful so just showed up.
Victoria Day Trip – again had to confirm which we were not able to (no answer or call back from number supplied) so we just showed up. There was a pickup at Sheraton, but our itinerary indicated another hotel. Hence, we had to find hotel and wait. Not very clear instructions.
Some passengers received phone call from Pacific Coach Travel Services to confirm but we did not. After picking up the tour it was well organised, and the Seaplane experience was fantastic.
Celebrity Cruise – Fabulous newly furbished ship, very well organised and a pleasant stay.
Overall, we enjoyed our holiday but on other packages with other companies we did not have to confirm along the way which was not ideal and inconvenient. We would have liked our itinerary and confirmation of hotels issued more than 1 week before. Most queries we had prior to tour were handled satisfactorily.
We understand Visa advice is not your field of expertise, but when we received itinerary there was a link as to process. This would have been beneficial when having enquired at Deals Away.

Oreahna has been so helpful throughout the booking process. Made the process so easy and explained all my questions. I can't wait for our trip.

Ellyse was very professional and customized my trip with ease, was very easy dealing with her and no stress , will highly recommend

From the start of my trip planning I found each staff member I dealt with friendly and helpful in answering my questions. I am extremely happy with the content of my trip and also the price. As a single traveller this can be problematic but this was not an issue when planning this trip.

We had the trip of a lifetime! The only thing is if I was asked an opinion I would say try to have a second day in most places just to be able to really see things , we did our best , we have some amazing photos but places like Interlaken we didn’t get to have a look at this gorgeous town at all as that was where we did the trip io top of Europe so such a pity , we weren’t prepared for a few things as the paperwork & itiniary came through so late that I didn’t get the time to read it through until we were actually doing it .
I am pleased we upgraded our rail tickets it made for very comfortable trips, we left the accomodation & on the whole it was nice , there was 1 that was a bit iffy but a good bed so it was ok !

Queries are dealt with in a timely manner. Staff are very professional in dealing with issues which I presume they were not aware of changes made by their provider.

Thankyou Dealsaway for helping make the booking process straight forward for my trip to Portugal and Lisbon. The documentation for the trip was excellent with every detail covered. The staff have been friendly and helpful. I depart on 6th May 2026 and look forward to enjoying the trip.

I have just finished my 6 day Singapore Break which went really well. My initial enquiries & booking was made with Sean then Krystal and finally with Ellyse who was very courteous & helpful with my email questions. Nothing was too difficult. The accommodation Hotel Mi was a great location within walking distance to the MRT, food places, buses and some of the attractions. The half day city tour was helpful and informative. Thank you Ellyse for a wonderful job. I would recommend Deals Away for any trips.

The entire booking process was seamless and managed very professionally. Our consultant was so good at keeping us up to date with arrangements and ensuring we were comfortable with the itinerary. I would highly recommend DealsAway to anyone interested in travelling.

imply an amazingly smooth process from the very first contact right through to the final days before our trip. The attention to detail was outstanding, and there wasn’t a single issue the entire way through.

You saved us so much time, and Ellyse, you truly did a superb job—especially considering all the effort that went into making our holiday such a fantastic easy experience.

We couldn’t be happier—thank you so much!

I would say the very friendly customer service is excellent. Very helpful and everything explained.

Ellyse and her team members were very helpful in booking our tour of Spain and Portugal. Helpful in every way and nothing was too difficult and always kept us informed. thank you for your kind assistance

Ok if you book the air and land with them and don’t want to spend additional time. Otherwise, run.

The package looked great. Initially it was booked incorrectly. I had to advise they had missed the last part of the trip. That was fixed. Then I needed to know roughly what time that last portion would happen, so I could book my flight home. No answer. Then told I would receive my itinerary 3 weeks before departure. I again explained what I needed. No answer. I pointed out the issue. An apology but no action.

It meant I had to book additional accommodation because I couldn’t get a simple piece of information. Never again.

India Golden Triangle Tour,
I have to say that Ellyse was very helpful, kind, and understanding throughout the process. However, our experience with the first hotel in Delhi was extremely disappointing. It was very, very dirty . Mould everywhere the smell was so bad and we even saw dried urine on the toilet seat. This was actually the second room we were given after requesting a change, which made it even more frustrating. Unfortunately, we had to stay in those conditions for two nights despite paying for a 4star hotel.(I checked other hotels in the same area and found much better options available for a lower price, which was quite upsetting.)

On a positive note, our driver and tour guides were friendly and professional. However, the overall planning of the tour felt rushed. We didn’t have enough time to properly experience or engage with the cities we visited. In fact, we wouldn’t have seen the more authentic, everyday side of Delhi if we hadn’t insisted on changing the hotel ourselves.

Overall, while there were some good aspects, the accommodation and rushed itinerary significantly affected our experience.

Keely helped us organise our New Zealand holiday. She was responsive to questions and we received all the information we needed. She helped us book accommodation outside the standard offered on the tour and extra nights. We also received a gift before we left.

We're looking forward to joining a cruise in the Duoro valley in a few days time. Ellyse has been courteous & helpful. We had to change flights as Qatar Airlines were not travelling; Ellyse updated the hotel for changed arrival time. She also gave some guidance about a booking with Vueling Airlines.

Great customer service and pleasant to deal with. Would recommend this company and Keely.

Unfortunately due to war situation we had to cancel our trip. Just want to thank Ellyse for all her help. Very good communication any questions were answered. Phones answered promotly.

Ellyse:

Tina Turner once sang "Simply the Best" - did she dedicate this song to you? 🩷