Very happy with the fast response and resolution of my missing item. I did not need to pay anything and they sent it immediately to me. I get updates daily and they have been really helpful on the cas... Voir plus
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Lisez les avis des autres
Haven't used the site in I'd say maybe 2 to 3 years. Recently got back into figure collecting and I said "hey, let's see what Dejapan is up to." Still sad we haven't gotten JapanPost up and running... Voir plus
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I've tried several proxy services over the years, and I must say, Dejapan surpassed my expectations and then some. Good rates, quick service, and the option to negotiate with marketplace sellers is an... Voir plus
L'entreprise a répondu
DeJapan has become my favorite site to order character merch and goods from Japan! I always find myself shopping and even window shopping every time because the website updates new listings so frequen... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
DEJAPAN is a Japanese proxy shopping service based in Osaka, Japan. We help customers around the world buy from Japan and shop at Japanese online stores and marketplaces. Our team can purchase and bid on your behalf from Mercari Japan, Yahoo! Auctions Japan, Suruga-ya, Amazon Japan, Premium Bandai, and many other Japanese stores. Whether you are shopping for anime merch, figures, trading cards, collectibles, or other products from Japan, DEJAPAN helps make the purchasing process easier by handling Japanese payments, bidding, and communication with sellers. We also support price negotiations on Mercari, Rakuma, and Yahoo! Flea Market, as well as selected purchases that may require additional assistance. As a small team in Japan, we value clear communication and personal customer support throughout the shopping process!
Coordonnées de contact
Osaka, Japon
- contact@dejapan.com
- dejapan.com
4,5
Excellent
166 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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I am extremely satisfied with my order…
I am extremely satisfied with my order and the way the item was packaged to avoid being damaged. I really appreciate the service and will come back for sure !
7 juillet 2026
Avis spontané
Réponse de DEJAPAN
Hi Joseph,
Thanks so much for using DEJAPAN!
It’s great to hear that your items arrived safely! We will let our Warehouse Team know they did a great job with the packing.
We’ll continue doing our best to provide a smooth and enjoyable shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Awesome service
Awesome service, very helpful with helping me get my desired item!
7 juillet 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thanks for using DEJAPAN!
We're so happy to hear that you love using our service!
We'll keep doing our best to provide a positive shopping experience for you and our customers.
We look forward to your next order!
Thanks,
DEJAPAN
Smooth transaction and excellent package
19 juin 2026
Avis spontané
Réponse de DEJAPAN
Hi Hungchih,
Thank you so much for using DEJAPAN!
We truly appreciate your feedback. ✨
We're glad to hear about your positive experiences with our transaction and our Warehouse team's packing.
We'll keep doing our best to create an enjoyable shopping experience for everyone.
We look to helping you with future orders!
Thanks,
DEJAPAN
Always helpful customer service
I really appreciated the quick response to my worries about the new US customs laws and advice to ship my item quickly. It arrived safe and sound and well-packed.
23 juin 2026
Avis spontané
Réponse de DEJAPAN
Hi Lindsay,
Thanks for taking your time to share your feedback with us!
We're so glad to hear that your item arrived safe and sound.
Our customers in the USA have been facing many challenges this past year, so we feel it's important to support them as best as we can through all the changes.
Feel free to reach out to us whenever you can questions or concerns.
We're always happy to help! 😊
We look forward to helping you out with future orders! ✨
Thanks,
DEJAPAN
Prices up, service down
I've had more issues in the past 6 months than the past 6 years I've used Dejapan. The last experience I had with attempting to place a bid on Mercari took three days, and I was told I didn't bid enough after the auction ended. I'd say the problem wasn't with not bidding enough, but with Dejapan not bidding before the auction ended. If Dejapan wants to charge Buyee prices, they need to offer Buyee levels of service. I'm sad that I need to write this review, but hopefully Dejapan will take it seriously this time.
Update: The Mercari auction in question is only one of many times this has happened. It has happened on many manual orders, across multiple sites, including suruga-ya, which is definitely not a'new system'. In addition to manual orders taking forever to place, the system to add items for shopping on 'supported' sites doesn't work half the time. It will randomly say an item doesn't exist, and if you ask support about it they'll say it's out of stock without actually looking at the item. As you can see in the response from Dejapan, they don't read your complaints or feedback and just try to brush it off.
The fact that you think a three day lag to place a single bid due to a 'new' system is fine, and still charge extra for it is insane. Maybe have a working system before charging more money? I'm fine with paying for a service that works, and Dejapan doesn't. This reply shows how tone-deaf the support is, and now they've lost a customer of over 6 years. No response would have been better than whatever attempt at saving face this is. Absolutely pathetic.
30 juin 2026
Avis spontané
Réponse de DEJAPAN
Hi Rob,
Thanks for using DEJAPAN and sharing your experience.
We are sorry to hear that our service was not up to standard following the Mercari Service Fee increase.
Mercari Auctions is a relatively new system on Mercari, and unlike JDirectItems Auction, we can only process bids manually. Mercari Auctions also has a shorter window for bid placement. We are truly sorry we could not get the item for you.
Although fees have risen for Mercari (and our flea market/auction sites), orders from our standard stores are only charged our 300 JPY Service Fee. Please feel free to explore other shops within Japan for the items you'd like to purchase.
We appreciate your feedback, and we will continue to work on improving our service and communication for our customers.
Thanks,
DEJAPAN
The Best Proxy For Japanese Purchases
I've been using Dejapan for over 8 years or so now. I'll admit, I had a shaky experience with them in the beginning because of some miscommunications that left me doubting if I should even use their service again.
However, over the years, I've learned that they're easily the best proxy available for any purchases made in Japan. The thing that separates Dejapan and the handful of other proxies is customer service. Their customer service is hands down the best I've experienced for proxy purchases.
I've used so many other proxies in my lifetime and while other proxies may leave buyers hanging at the first sign of trouble, Dejapan will go above and beyond to help out their customers. I've had issues with my orders sometimes and every single time, they've never failed to address whatever problem I've had and try to solve them the best they can. They're much more flexible and reliable rather than other proxies where they're a stickler for "rules" just so that they can use that excuse as a scapegoat to leave buyers hanging if they encounter any problems whatsoever.
Overall, I'm glad I found Dejapan. They've been nothing, but good to me. Are they perfect? No, of course not. But they sure as hell try their best to be as good as they can be and that's all anyone can really ask for in a customer service business. Thanks Dejapan for all the years of your wonderful service. Here's your well deserved 5 stars.
8 juin 2026
Avis spontané
Réponse de DEJAPAN
Hi Kevin,
Thanks for using DEJAPAN and staying with us since the beginning!
We are so happy you stayed with us even during our earlier rocky years.
It is customers like you who have helped us get to where we are now, and we are glad we have been able to continue to grow and improve our service.
We work hard to provide reliable customer service that is not only flexible, but also understanding of our customers' needs.
Hearing you say that we've provided that level of service for you really made our day! ☺️
We may not be perfect, but we'll always do our best to help our customers as much as we possibly can.
Thank you so much for taking the time to share your experience with us.
We're looking forward to helping you with your future orders! ✨
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi Mapple,
Thanks for using DEJAPAN and sharing your experience with us.
We hope to continue to provide the best service we can for you and our customers.
We're looking forward to helping you with your future orders!
Thanks,
DEJAPAN
Really good service
Really good service. This is my second time I used Dejapon and I will be coming back:) straightforward purchase at reasonable price. Quick processing. Thank you very much:)
27 mai 2026
Avis spontané
Réponse de DEJAPAN
Hi Tatiana,
Thanks for using DEJAPAN.
We appreciate you for sharing your experience!
We’re so glad to hear that you’re happy with our service and pricing! Thank you very much for your kind words!
It means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping with your next one!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi,
Thank you for using DEJAPAN and sharing your feedback!
We’re glad you had a positive experience with our service ✨
We’ll keep doing our best with every order.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Insufferable Customer Service just to Close an Account
I have been a customer of DeJapan for many years.
On 2 June 2026, I requested DeJapan to close my account and discard a warehouse item I already paid for (G10092295).
On 3 June, DeJapan Customer Service replied and refused to close the account, citing that I needed to pay for storage fees (100 yen/day, and still accumulating daily) before they could close the account.
I notified them that I could not due to circumstances, and requested a waiver of the fees and again requested closure of the account.
On 3 June, Customer Service replied that they would not close my account, and in addition, would block my account (!) on 2 July if I did not pay for accumulating daily storage fees.
This poor and non-sensible Customer Service reflects badly on DeJapan as a company, and shows a severe lack of empathy on the part of their employees towards customers who are having difficulties.
My only request is that a Manager at DeJapan read this review, step in to close the account, and to correct the terrible Customer Service that their employee is displaying.
(PS: If this Trustpilot review is still visible after 2 June 2026, you will know that DeJapan Management has chosen to ignore this issue, and that it has not been resolved.)
31 mai 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thanks for using DEJAPAN and sharing your experience.
As stated in our Terms and Conditions, an account can only be closed once there are no active or pending transactions. While items purchased through our service are normally expected to be shipped, we understand that circumstances can change and shipping may not always be possible. In such cases, we offer discarding the item as an alternative option, with payment of the applicable discard fee instead of the international shipping costs.
We understand that this situation feels frustrating. Item discard involves actual handling and processing costs, so we are unable to waive the base discard fee itself. However, as an exception, we would be happy to waive the accumulated storage fees for you.
We kindly ask that you settle the remaining discard fees so that we can proceed with the next steps.
Thanks,
DEJAPAN
Excellent as always
Have been using this proxy for +++ years and they have not disappointed once. Will continue to purchase all my Japanese essentials through them
5 mai 2026
Avis spontané
Réponse de DEJAPAN
Hi Katherine,
Thanks for using DEJAPAN and sharing your experience with us!
We're so happy to hear that you've enjoyed using our service after all these years! ✨
We're looking forward to helping you with your future orders!
Thanks,
DEJAPAN
Great Experience
Packaging was enough and in a box that just fit my products, which was great to keep the shipping cost down. The whole process is easy and great customer service.
4 mai 2026
Avis spontané
Réponse de DEJAPAN
Hi Sherry,
Thanks for taking your time to give us your feedback!
We are glad to hear our Warehouse Team did a good job with packing your parcels! We'll be sure to let the team know to keep up their good work!
With shipping prices increasing, we hope our little part will help make costs a bit more manageable for you.
We are always happy to help make shopping from Japan easier for you!
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
Awful
Awful. Thought I had bought something only to find out I hadn’t. Shipping costs were more than items purchased by far. Costs $150 to ship a small package. Congrats
22 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Travis,
Thanks for using DEJAPAN.
We appreciate you for sharing your experience.
We are very sorry for any inconvenience or misunderstanding regarding shipping costs.
Please note that you may be required to pay customs fees separately from the shipping fee that was paid before shipment.
Your local customs authority is responsible for determining customs fees. If you have any questions or believe you were incorrectly charged, we recommend contacting your local shipping company or customs office.
We appreciate your feedback, and we will continue to work on improving our service and communication for our customers.
Thanks,
DEJAPAN
Excellent service
Excellent service. Quick processing time. Reasonable fee. I will use it again.
23 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Nati33,
Thanks for continuing to use DEJAPAN!
We always appreciate you sharing your experience with us.
We do our best to keep it as affordable as possible so our customers can enjoy shopping from Japan.
Your kind words are really encouraging, and we’ll continue doing our best to support you and your shopping experience.
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
So far so good
21 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi g lim,
Thanks for using DEJAPAN and sharing your experience with us!
We're so happy to hear that you our service has been able to provide a positive shopping experience for you!✨
We look forward to supporting you again soon!
Thanks,
DEJAPAN
Ordering through DEJAPAN is always a…
Ordering through DEJAPAN is always a delight!
Any questions or concerns I have are always answered quickly and my packages arrive secure.
10 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Corey,
Thanks for using DEJAPAN and sharing your experience with us!
We are glad we are able to help make your Japanese shopping experience a positive one! We will be sure to let the Warehouse Team know that their packing is spot on!
We’ll be here whenever you need us. 👍
We look forward to serving you again soon!
Thanks,
DEJAPAN
Favorite japanese service
Instant communication, the website is really easy to navigate, quick preparation for the shipping, no problems showed up in any of the orders I've made the past 3 years. Keep up the great work :-)
21 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Stelina,
Thanks for using DEJAPAN for so long and sharing your experience with us!
We are glad to hear our service has been quick and efficient for you! We will strive to continue to provide the best service we can for you and all our customers.
We hope to see you again soon! ✨
Thanks,
DEJAPAN
Absolutely phenomenal service
Absolutely phenomenal service, quick, efficient and they ship quickly and pack the items well.
29 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Rick,
Thanks for using DEJAPAN and sharing your experience with us!
We're happy that our service has been not only fast and efficient, but also well packed and prepared for shipping. We'll keep doing our best to provide "phenomenal" service! 👍
We look forward to supporting you again soon!
Thanks,
DEJAPAN
Only big packages
They only have big packages, which makes it way more expensive when you don’t buy that much at once. Furthermore, after their price increase, it’s not even an argument anymore that they have cheaper fees.
30 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi sz,
Thanks for using DEJAPAN and sharing your experience.
We’re sorry to hear that you had a negative experience due to our limited packing options.
We understand that our smallest box size may still feel a little large for small items like trading cards and keychains, and we're truly sorry that we are unable to offer Small Packet at this time.
As for the change in fee structure, it's perfectly understandable that the increase in fees may feel less efficient for small, frequent orders for 3rd-party marketplaces (like Mercari, JDirectItems Auction, etc.). If you're ordering from any non-flea market or auction site, our fees are still 300 JPY per item URL, so that may be a route to consider.
Again, we’re sorry to hear about your concerns. We will continue to do our best to improve our service for all of our customers.
Thanks,
DEJAPAN
helped through US shipping weirdness
Very kind and responsive customer service. They held my package for 9 months for free due to the shipping weirdness to the US and I am very grateful for that. I ordered before the handling prices went up so I thought it was very affordable.
22 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Aubrey,
Thank you so much for using DEJAPAN and sticking it out with us through all the USA weirdness!
With all the changes that have been happening, we really wanted to try and support our American customers as best as we could. We're so glad to hear that our Customer Service team was kind and helpful to you. ☺️
We know the upcoming fee changes are going to be challenging, but we'll continue to do our best to provide helpful, quality service to all our customers.
We hope to see you again soon! ✨
Thanks,
DEJAPAN
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