Very helpful from the outset. Listened to my needs and organised an emergency appointment. They found an excellent dentist very close by who could see me within the hour. An excellent service and outc... Voir plus
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Lisez les avis des autres
Recently I needed dental assistance while I was in Portugal and I was worried it might be complicated - but it was no problem whatsoever. The support was seamless, professional and quick. Everything... Voir plus
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I thought the lady that I initially spoke to wasn't very reassuring and there was a lot of repetition of information that the website and AI bot (didn't like that either, very cold) had already told... Voir plus
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Needed to find out how I could find a denplan practice who could help as our practice is closed, but getting past the useless AI took 5-10 minutes! I had a simple request to talk to a real person, b... Voir plus
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À propos de l'entreprise
À propos de Denplan
Écrit par l'entreprise
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteCoordonnées de contact
Royaume-Uni
- denplan.co.uk
4,2
Bien
2 k avis
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Great service
Quick response to a claim for emergency dental treatment whilst on holiday in the uk.The process was straight forward and a full refund was issued. Many thanks Denplan!
15 août 2026
Avis spontané
Réponse de Denplan
Hi,
Thank you for your 5 star review, we're delighted to know how pleased you are with our service and your claiming experience.
Best wishes,
Charlene
Denplan
Easy to use impossible to get paid
Been with Denplan through work for a number of years only ever claimed examinations and always submitted just payment receipt with claim paid. Last claim wasn't paid as they wanted an itemised bill. This time I got an itemised statement submitted photo of it as printed by dentist. But not good enough it needs to be an itemised bill on a non amendable document. So now I need to waste more time contacting my dentist again to ask for the magic non amendable document which will probably be rejected as I'm not sure what a non amendable document format will be accepted. The example shows a pdf but with Adobe pro it's an amendable document so I'm lost for what they want. They have the statement and the receipt but still not good enough. Probably costs me more in tax as a benefit then I claim back. For the change in policy on what's being accepted it's more hassle then it's worth at the moment. I understand needing proof and ok you want an itemised bill even for the lowest fee payable at a dentist but for some people a photo is the easiest way to submit evidence.
12 août 2026
Avis spontané
Réponse de Denplan
Hi Sam,
Thank you for your feedback. It's disappointing to know how unhappy you are with your recent claiming experience.
We would value the opportunity to review your claims journey and investigate your concerns.
To enable us to do so please kindly contact us directly, at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Denplan refused to reimburse in full a small out-of-hours fee
Denplan declined to reimburse in full a £95 out-of-hours consultation to obtain a prescription for a dental abscess. We have have been Denplan members for over 20 years and we feel this penny-pinching attitude is a sad reflection of how much of dentistry in the UK today has become motivated by profit. Very disappointing.
27 juin 2026
Avis spontané
Réponse de Denplan
Hi Jonathan,
We are very sorry to learn of your disappointment with Denplan, as with any insurance there are limitations to the cover provided as detailed within our terms and conditions.
All customer feedback is extremely valuable to us, and we would like the opportunity to investigate your concerns and experience.
To enable us to do so please kindly contact us directly, at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great service
Great service. One phone call to Denplan and they made the emergency appointment for us the very next day. Can’t fault them.
11 août 2026
Avis spontané
Réponse de Denplan
Hi Katy,
Many thanks for leaving us a lovely five star review and I am pleased we were able to source you an emergency appointment so promptly for you.
Best wishes
Esther
Denplan
The final stage of my dental implant…
The final stage of my dental implant journey didnt go according to plan when Denplan placed the claim on hold requesting further information including statements from my dentist for clinical need etc. I was surprised as I have already contacted Denplan to gain verbal approval.
I phoned customer services, Emma dealt with my query and she was absolutely superb. She found the initial document which supported the claim with the added clinical need statement in seconds. And a few seconds later she changed the status of my claim to approved.
No messing, no questions just immediate and effective action. It’s a great company and it is nice to see its employees are empowered just to sort things out the right way.
13 août 2026
Avis spontané
Réponse de Denplan
Hello Nige,
Thank you so much for your five star review regarding your claiming journey. Each member of staff has the autonomy to assist customers in the best way possible and I'm pleased to hear that Emma was able to approve your claim during your call with her.
Best wishes
Esther
Denplan
Misleading advice
When I first contacted you, you were clear about amount I could claim back: not exceeding to £145. However you ended up paying me only £60.
I fail to understand that figure and do not accept your explanation in your email to me for your decision.
Whilst I appreciate your help in getting an appointment for me, I do not like being misled (lied to) about how much I could claim.
You stated that the dentist's fees were very high, however, you will have seen from the claim form that I merely had a temporary filling. I was in the dentist chair for about 5 minutes maximum and needed nothing more than a mere temporary filling. (which hasn't lasted, by the way, but I will not be coming back and will put up with pain until I can see my my own dentist. I accept that private dentists are expensive, but.....
I am, sadly, extremely disappointed with the service you provided to me especially the promises you had made yet did not keep.
16 juillet 2026
Avis spontané
Réponse de Denplan
Hello Louisa,
I'm sorry to hear of your unhappiness with Denplan and would like the opportunity to look into your concerns further.
Please contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Denplan
I was away from home and needing help…
I was away from home and needing help because I had an abscess.
Denplan provided excellent support and assistance from the start.
Dental appointment arranged to suit me straight away.
An excellent dentist took care of me and I left with a prescription for antibiotics. Collected them from the nearby pharmacy which was fantastic.
I found the insurance claim form easy to complete so the whole experience was faultless.
12 août 2026
Avis spontané
Réponse de Denplan
Hi Fiona,
Many thanks for your lovely five star review. I'm so pleased we were able to support and assist you with your emergency and I trust the discomfort has eased.
Take care
Esther
Denplan
Super Helpful
Great service always from these guys and support agents are super helpful
12 août 2026
Avis spontané
Réponse de Denplan
Hello Carl,
Thanks so much for your lovely five star review. I'm really glad you find the level of service we provide is great and our advisors very helpful.
Best wishes
Esther
Denplan
Called on a Sunday afternoon and an…
Called on a Sunday afternoon and an emergency appointment was arranged for the next day.. then on Monday morning all arranged … great seeing!
9 août 2026
Avis spontané
Réponse de Denplan
Hello Rob,
I'm glad we were able to arrange for you to be seen so quickly and I hope your discomfort has eased. Thank you for leaving us the lovely review.
Best wishes
Esther
Denplan
Trustworthy and quick to answer
Trustworthy and quick to answer, the Dentplan team is really helpful
5 août 2026
Avis spontané
Réponse de Denplan
Hello Laurent C,
Thank you for taking the time to leave us a lovely five star review, we really appreciate it.
Best wishes
Esther
Denplan
great service through chat, portal updates would be beneficial
going through the portal you dont get any updates on where your claim is at or any additional information required however when i went on to chat Brandon was amazing very helpful and quick responses
5 août 2026
Avis spontané
Réponse de Denplan
Hi Lorraine,
Thank you for your review. We’re in the process of updating our systems and once completed this should help improve the overall functionality of our systems including the online portal. As the systems are being updated across all business areas, this will take some time, so your continued patience in regard to this is appreciated.
I'm so pleased to hear how happy you were with the help you received from Brandon. I have passed your comments on to Brandon and his manager who I'm sure will be delighted.
Best wishes
Esther
Denplan
James from Dentplan brilliantly managed…
James from Dentplan brilliantly managed my emergency dental situation. Within the hour an emergency appointment was found near to where we were staying on holiday. This really took the stress out of the situation.
Thank you.
29 juillet 2026
Avis spontané
Réponse de Denplan
Hi Amy,
I'm so sorry to learn you experienced a dental emergency while on holiday.
It's lovely to hear that James from our Emergency Helpline Team made you feel supported and reassured. I can confirm I have shared your feedback with James and his manager.
I sincerely hope you don't experience another dental emergency, but please don't hesitate to contact us again if you need our support.
Best wishes,
Charlene
Denplan
Needed emergency treatment
Needed emergency treatment . Dentist was arranged within 30mins and seen 3 hours later. Tooth extracted and cost covered by Denplan. Excellent
29 juillet 2026
Avis spontané
Réponse de Denplan
Hi Ian,
Thank you for kindly taking the time to share your experience contacting our Emergency Helpline team.
It's wonderful to know we we're able to arrange a prompt appointment and how pleased you are with our overall service.
Thank you again for your feedback, we really appreciate your review and kind words.
Best wishes,
Charlene
Denplan
Tooth Infection
On the friday 24/07/2026 early evening I was getting intense pain from one of my back teeth.
From the call to getting antibiotics was three hours.
Communication was A class kept in the loop from the start to the end.
24 juillet 2026
Avis spontané
Réponse de Denplan
Hi Richard,
Thank you for kindly taking the time to share your dental emergency experience. It's wonderful to know how pleased you are with our service, how informed and supported you felt throughout.
We truly hope the antibiotics have helped and you are feeling better.
Thank you again for your feedback.
Best wishes,
Charlene
Denplan
Beech Dental practice
The Dentist that I saw was very good and very thorough frist class
24 juillet 2026
Avis spontané
Réponse de Denplan
Hi Frank,
Thank you for your 4 star review, it's wonderful to know how pleased you are with your recent appointment and the level of care you have received.
Best wishes,
Charlene
Denplan
Fairly quick turnaround on reimbursing…
Fairly quick turnaround on reimbursing my expenses however not all dental treatment is covered which I unfortunately found out after spending £3600!
1 juin 2026
Avis spontané
Réponse de Denplan
Hi Ant,
Thank you for your review, we're pleased to hear you are satisfied with the speed of our claims process, but we're sorry to hear how disappointed you are with the coverage of your policy.
Your policy covers you for a variety of treatments and the benefit limits will have been detailed on your policy information. It's important to us that our customers are aware of their policy and it is suitable to them.
If you would like to discuss your policy and any possible alternatives, please don't hesitate to contact us our customer services team on 01962 828 007, their phone lines are open from 9am to 5pm Monday to Friday.
Best wishes,
Charlene
Denplan
Only interested in selling and little…
Only interested in selling and little about support
28 juillet 2026
Avis spontané
Réponse de Denplan
Hi Gerard,
We pride ourselves on wonderful customer service, so your review was deeply disappointing to read.
All customer feedback is extremely important to us, we would value the opportunity to look into this further for you and address your concerns.
To enable us to do so, please kindly contact us directly at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I have always been terrified of…
I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man Daniele was and Charlotte was brilliant also. Danielle put me at ease straight away. And the hygienist and her colleague was great. Thank you so,so much.
24 juillet 2026
Avis spontané
Réponse de Denplan
Hi Mandie,
Thanks for your great five star review. It's wonderful to hear you've had such a positive experience of a new dental practice and that they were able to put you at ease.
Best wishes
Esther
Denplan
Excellent service
Excellent service. Was very stressed as I am away from my dentist. James was so very professional understanding and efficient.
27 juillet 2026
Avis spontané
Réponse de Denplan
Hi Louise,
Thank you so much for sharing your experience following your contact with James. It' great to hear how professional and understanding he was during what was a stressful time for yourself. I've passed your comments on to James and his manager who I'm sure will be delighted.
Take care
Esther
Good emergency treatment response
Denplan were able to arrange emergency dental treatment in a very short time at a hugh quality dental practice, and subsequently dealt with the claims process rapidly and efficiently. Thoughtful and excellent work
7 juillet 2026
Avis spontané
Réponse de Denplan
Hello Xx̌xxxxxcc,
Thank you so much for leaving us a great five star review. It's lovely to hear we were able to get you the help required at short notice and your claim processed so efficiently.
Take care
Esther
Denplan
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