BHSF Avis 8 204

Palvinder Mahey is a customer service superstar!
I had to call BHSF with a query and Palvinder was britllinat.
Friendly, helpful and professional.
I love BHSF :-)

Marie was the lovely lady who handled my claiming issues. A quick email from her to IT as she knew what my issue was affecting the claim, then followed up with an email back to myself to alert me my portal was back up and running! Fab efficiency Marie. Thank you.

Very helpful and efficient

This is a fabulous service, I have been with the BHSF for as long as I can remember. It takes the sting out of big Dentist an Optical costs plus if you are unfortunat to have heath issues they they are there to help with private consultancy plus finacial support.

A most reliable and rewarding company.

I joined in the days of SAGA, when we all lived in Sandgate, and you have NEVER defaulted or let me down. I still wonder at the generosity of the benefits which usually cover 3/4 months of my premiums.

Thank you so much for all the years of your support.

Regards,

Tony Greenwall.

I required help with getting a claim form and my customer number details. Neil and others advised me on how to do this so I am now able to send off my dental claim as of today.
The service was efficient and timely as required.

Regards,

Simon.

Very easy to make a claim and website has sufficient information to make the claim.

Review of claim and payment are dealt with quickly and efficiently.

Neil Ryder was very helpful in helping me today. I have been with BHSF for a long time & have always had a great service from them.

Only been using for 6 months - I have to say they make it as difficult to claim as possible. Outdated online system, from the stoneage. Awful customer service and the most frustrating part is they take SOOOOOOO long to process your claims. I have needed ongoing treatment for something and I am on my 3rd appointment in 3 weeks and they still haven't processed my first claim.

I get this through my employeer but if you have any say in it avoid this company. There is a reason you haven't heard of them and why they are cheaper than anyone else. They make it difficult and obtrusiveto claim, menaning people are beaten down and can't be bothered.

To respond to the response - there was an issue with the account from my Employer's side of things, which only became apparent when I contacted the BHSF Customer Service and was met with an unhelpful "talk to your HR department, your policy is on hold". I stand by everything else and the process time is still far too long and far too "letter of the law". I have used Health Insurance from various companies over the last 2 decades and this is by far the worst. If I had a choice I would not use them. To put in context I have never had a refused or rejected claim in 20 years. Within 6 months I have had 6 rejected claims. There is a reason they are cheap - they will find any way not to pay your claim.

Contacted BHSF over a policy I had over many years and was trying to trace the documentation. emailed the help desk for help with this and could not have been happier with the service. Thanks to Neil Ryder for the assistance with my queries and I now have a fully updated documentation.

Quick resolution to my queries. Neil Ryder, Katie Haynes, as well as all the staff I spoke to at BHSF were all very helpful.

Neil was very helpful and patient and sorted it so that I could log onto my account again

Very good service

Great! Very quick claims processing!

Good service and the online claim process easy to use.

Neil from Customer Service was very helpful in regards to explaining different upgrade options. I regularly claim for therapies on my BHSF policy and claims are always handled swiftly and efficiently. Would recommend.

I've just made my first claim which was processed swiftly. The form was very easy to complete and BHSF were specific in what I needed to obtain from the dentist to make my claim so I had everything handy.]
Thank you!

Really simple request and upload process and quick payment!

I have been with BHSF for over 30 years. Well since I was a student nurse at 19 and I’m now 55.
A few years ago I changed NHS Trusts and as the new Trust didn’t use BHSF I continued as a private customer even though it was a lot more expensive. I was a VERY loyal customer, probably their perfect customer as I never really claimed in 30 years !
I then used the physio and the optical and dentist benefit a few times over the last couple of years - wow talk about stab in the back. My single person platinum premium went from £26 a month to £56!!!
I rang to discuss and was just advised that they had to make increases with everyone but this was like 115 % overnight !! The advisor said it was to be expected.
I challenged this as this hike was genuinely unreasonable and was basically told tough if you don’t like it leave.
However ….. this was the hurtful bit. After 30+ years loyalty … if I rejoined now as a brand new customer with a different surname and e mail it’s the pre 115 % price rise - so half the price and hundreds of pounds cheaper !!!
Thanks BHSF
I have always praised you but now it’s entirely the opposite
Shame on you
I shall claim my full quota for the year and leave for an organisation who is loyal truthful and has credibility because your ethos is disgraceful.

I was seeing a message saying I could not make a dental claim. The first advisor I spoke with suggested trying again, which I did & still the same. I rang again & spoke with Manreece Grewal who was very helpful & said he would contact IT. I sent him an email showing the error message & the problem was resolved by the end of the day. My claim has already been processed by the next day.