Very helpful from the outset. Listened to my needs and organised an emergency appointment. They found an excellent dentist very close by who could see me within the hour. An excellent service and outc... Voir plus
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Lisez les avis des autres
Recently I needed dental assistance while I was in Portugal and I was worried it might be complicated - but it was no problem whatsoever. The support was seamless, professional and quick. Everything... Voir plus
L'entreprise a répondu
I thought the lady that I initially spoke to wasn't very reassuring and there was a lot of repetition of information that the website and AI bot (didn't like that either, very cold) had already told... Voir plus
L'entreprise a répondu
Needed to find out how I could find a denplan practice who could help as our practice is closed, but getting past the useless AI took 5-10 minutes! I had a simple request to talk to a real person, b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Denplan
Écrit par l'entreprise
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteCoordonnées de contact
Royaume-Uni
- denplan.co.uk
4,2
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Needed emergency treatment…
On holiday seeking emergency treatment for abcess.
The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an appointment for me, local to where I was staying ,within three hours. Dentist looked in my mouth, confirmed abcess, gave me antibiotics . Cost £99. I claimed that online from Denplan and it was reimbursed within a couple of days. Would have given 5 stars if it wasn't for the robot!
19 juin 2026
Avis spontané
Réponse de Denplan
Hi Jane,
Thank you for taking the time to leave us a review. It’s wonderful to hear how pleased you are with the support provided by our Emergency Helpline Team and the speed of your reimbursement. I’m delighted to know that we were able to source you a prompt appointment while you were away from home.
We're very sorry to learn of your disappointment with our digital assistant. We really appreciate your feedback and would value the opportunity to review your experience, to explore any possible areas of improvement.
To enable us to do so please can you kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk , please include your plan number, DOB, and home postcode, please also make reference to this review.
Best wishes,
Charlene
Denplan
Great experience
I spoke with El Goldthorpe this afternoon regarding my new contract with Denplan. I had lots of questions as this is my 1st interaction with the team and she answered them all with a professional tone & clarity! Follow up email was sent with all relevant detail for me which I greatly appreciated.
Thanks again,
Stephanie.
24 juin 2026
Avis spontané
Réponse de Denplan
Hi Stephanie,
Welcome to Denplan, thank you for kindly taking the time to share your feedback, it's lovely to know how pleased you are with the service and support you received.
Please be assured your kind words have been shared with El and her manager.
Please don't hesitate to reach out to us if you have any further queries or for anything else.
Thanks again,
Charlene
Denplan
Sunday service with a difference
Very professional and great follow up service to ensure that I received the support I required even on a Sunday would highly recommend anyone to join Denplan
21 juin 2026
Avis spontané
Réponse de Denplan
Hi Mark,
Thank you for sharing your experience with us. We’re so pleased our Emergency Helpline Team were able to arrange a prompt appointment.
It's wonderful to know how pleased you are with the service and support you received.
Thank you again for your lovely review and for recommending us, your feedback and support is greatly appreciated.
Best wishes,
Charlene
Denplan
Look further for a dental insurer
Having got past a robot waited over 15 minutes for a real person to speak to me! I wanted clarification on my contract terms.
To be honest I pay around a £1k a year, I’m not convinced on the integrity of this “middleman”.
23 juin 2026
Avis spontané
Réponse de Denplan
Hi Richard,
Thank you for taking the time to leave your review. We’re sorry to hear of your disappointment with our service.
We’d like the opportunity to look into this further, to address your concerns, and help clarify any questions you have about your contract terms.
Please contact us directly and share any further information relating to your review so we can investigate this for you.
Please email: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to review your account, please include your plan number, DOB, and home postcode, please also make reference to this review.
Kind regards,
Charlene
Denplan
Excellent company and staff very…
Excellent company and staff very friendly and helpful
22 juin 2026
Avis spontané
Réponse de Denplan
Hi Caroline,
Thank you so much for your 5 star review and kind words. Your feedback was wonderful to read and we really appreciate it.
Thanks again,
Charlene
Denplan
Réponse de Denplan
Hi Jade,
Thank you for taking the time to share your feedback regarding your recent contact with us, it's wonderful to know who pleased you are with the support you received.
We would love to be able to share your kind words with the correct adviser and ensure that they receive the recognition they deserve.
To enable us to do so, if you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk
Thanks again,
Charlene
Denplan
Fantastic experience every time I need
Fantastic experience every time I need help or have a query. Everyone in the team is always incredibly supportive and Anna recently went above and beyond answering my questions - thank you.
19 juin 2026
Avis spontané
Réponse de Denplan
Hi Kate,
Thank you so much for your lovely review. We’re delighted to hear how pleased you are with our service.
We are very proud of all our team and its wonderful to see them recognised.
Please be assured your kind words have been shared to the team, to Anna, and also her manager.
We really appreciate you taking the time to share your feedback.
Thanks again,
Charlene
Denplan
Denplan don't want to hear complaints…
Denplan don't want to hear complaints about your dentist, they don't care if they're charging you for work that should be covered by there insurance plan ie root canal should be covered by my plan, "oh! that will be £460 please" crown should be covered by my plan, "that will cost you £300 thank you" My dentist asked me to travel several miles away to another dentist who supposedly had better equipment to do a root canal and would charge me over £400 I refused to go as I was unable to drive at the time so he grudgingly carried out the root canal himself but boy did he make me suffer pressing on my swollen gum then pressing one of my teeth so hard it still aches today. Complaining I wasn't opening my mouth wide enough and offering to take all my teeth out. I haven't been back, I've spoken to several other people and it seems its common practice for dentists (not just mine) to send Denplan customers to other practices were they are charged for work that should be ( as per there plan laid out in writing by Denplan) covered by there Denplan policy. I have 3 people on Denplan and will be looking at the alternatives. Don't bother trying to ring Denplan I waited 15 min after arguing with AI robot.
21 avril 2026
Avis spontané
Réponse de Denplan
Hi Keith,
Thank you for bringing your concerns to our attention.
We are deeply sorry to learn of your experience. For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
It's also very disappointing to learn that your interaction with our digital assistant was not as smooth as we would like and we sincerely apologise for any inconvenience caused.
All customer feedback is extremely important to us, please can you kindly contact us directly to enable us to look into this further for you.
Please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to review your account, please include your plan number, DOB, and home postcode, please also make reference to this review.
Kind regards,
Charlene
Denplan
stupid admin system when you move…
while the cover is good the fact you have to cancel when you move to a new dentist and then re-apply is pathetic and a mess, my account says i have a missed payment which i don't. i have to create a new log in while the exiting one still works, the admin of this is a joke.
17 mars 2026
Avis spontané
Réponse de Denplan
Hi Cliff,
Thank you for your feedback. We’re very sorry to hear that you found the process frustrating when moving to a new dentist, we are sorry for any inconvenience.
All customer feedback is extremely important to us and we would value the opportunity to look into this for you, to address your concerns.
To enable us to review your account and please kindly please email us at : customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great customer service
Had a few reservations regarding my policy , called up and was put through to Emma who was great, very knowledgeable and answered all my questions I had, in the end, I decided to upgrade my policy as I felt reassured by the customer service Emma provided.
18 juin 2026
Avis spontané
Réponse de Denplan
Hi Z Rafique,
Thank you for your lovely review. We’re delighted to hear that Emma was able to answer your questions and provide the reassurance you needed when reviewing your policy.
We really appreciate your kind feedback, which has been shared with Emma and her manager.
Thank you again for taking the time to share your experience.
Best wishes,
Charlene
Denplan
Moving to a dentist closer to home.
Moving to a dentist closer to home, my wife and I chose the Denplan dentist as our way forward, very pleased how quickly we were accepted and starting new treatment plans so soon.
4 juin 2026
Avis spontané
Réponse de Denplan
Hi Dave,
We would like to extend a warm welcome to you and your wife at Denplan, and thank you for your kind words. We’re delighted to hear how pleased you are with the service you received while setting up your plan.
Thanks again and best wishes,
Charlene
Denplan
Excellent customer service
Excellent customer service
I had problems registering my account online and had to contact customer service. I got connected to El Goldthorpe who was very helpful and provided me with additional information that was needed. She assured me that she was available to be contacted again if i encounter any future difficulties or information. Excellent customer service El!!
17 juin 2026
Avis spontané
Réponse de Denplan
Hi Linda,
Thank you so much for your wonderful feedback, we are delighted to know how pleased you are with our service and the support provided by El.
Please be assured your kind words have been shared with El and her manager.
Best wishes,
Charlene
Denplan
Denplan Service
I have been with Denplan for many decades and have found the quality of service to be excellent.
9 juin 2026
Avis spontané
Réponse de Denplan
Hi Michael,
Thank you for your longstanding loyalty, it's fantastic to know how happy you are and continue to be with our overall service.
Your review really means a lot to us, and was a joy to read.
Thanks again.
Charlene
Denplan
My out of hours toothache dealt with…
My out of hours toothache dealt with effectively and in a professional manner.
14 juin 2026
Avis spontané
Réponse de Denplan
Hi Mrs Ferns,
Thank you for your 5 star review. We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team.
Thanks again, for kindly taking the time to share your feedback.
Best wishes,
Charlene
Denplan
Very helpful lady
Very helpful lady, my problem was positively sorted with patience and good attitude. A credit to her company, thank you.
1 juin 2026
Avis spontané
Réponse de Denplan
Hi Dave,
Thank you for your wonderful review, we're delighted to know how pleased you are with the support and service you received in your recent contact with us.
We would love to be able to share your kind words with the correct adviser and ensure that they receive the recognition they deserve.
To enable us to do so, if you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk
Thanks again and best wishes,
Charlene
Denplan
Denplan offered me a first class…
Denplan offered me a first class service during an accident to my teeth. Efficient communication, clear concise information in simple terms of understanding.
Very very pleased with how my claim was handled and the overall professional approach given.
8 janvier 2026
Avis spontané
Réponse de Denplan
Hi Alison,
Thank you so much for your lovely feedback. We're really pleased to hear how supported and informed you felt throughout what we know can be a stressful time.
We really appreciate your kind words, its wonderful to know how pleased you are with our your claims experience and our overall service.
Thanks again and best wishes,
Charlene
Denplan
Good help.
Great advice and found me a good dentist straight away for treatment. James was the call handler and great help.
10 juin 2026
Avis spontané
Réponse de Denplan
Hi Claire,
Many thanks for sharing your feedback regarding your recent contact with our Emergency Helpline Team, we're delighted to know how pleased you are with our service.
Thank you again for your review, your kind words have been shared with James and his Manager.
Best wishes,
Charlene
Denplan
Options were fully explained which made…
Options were fully explained which made my decision easy.
9 juin 2026
Avis spontané
Réponse de Denplan
Hi Keith,
Thank you for kindly taking the time to share your feedback, it's wonderful to know supported and informed you feel following your recent contact with us.
We really appreciate your review, it was a joy to read.
Thanks again and best wishes,
Charlene
Denplan
Denplans
The experience in talking to a member of staff was fine. It is the denplans themselves I am not so happy with. They are very, limited, in that there is little choice of plan which in themselves include things without patient choice. If the plan is changed to a lesser one, then cost is minimally different but with a greater loss of benefits. The plans need to offer more choice to suit the patient as they are not cheap.
5 juin 2026
Avis spontané
Réponse de Denplan
Hi Jennifer,
Thank you for your feedback, it's great to know that you are happy with your recent contact with us.
We're sorry to hear that you’re not as happy with the plan options available to you. All customer feedback is extremely important to us and we really appreciate you taking the time to share these comments.
It would be very helpful to learn a little more, so we can fully understand your concerns and share your feedback with our Product Team.
If you would like to provide any further information, please kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk , please include your full name, date of birth and home post code for security purposes, and refer to this review.
Best wishes,
Charlene
Denplan
Flavia Soboljew needs a promotion
I spoke with Flavia Soboljew today, and she was fantastic. She clearly explained a confusing email I had received from her colleague, making everything easy to understand. Flavia went above and beyond by providing all the details I needed, along with helpful extra information. Thanks to her excellent service, I am more than happy to continue my journey with Denplan!
10 juin 2026
Avis spontané
Réponse de Denplan
Hi Renan,
Many thanks for taking the time to share your feedback, we're sorry to learn that you found the initial email you received to be confusing and for any inconvenience caused.
We’re so pleased to hear Flavia was able to provide clear and helpful support, making everything easier to understand. It’s wonderful to know she made such a positive difference to your experience, and we really appreciate your continued trust in Denplan.
Thank you again for your kind words, which have been shared with Flavia and her Manager.
Best wishes,
Charlene
Denplan
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