I find Dermatica’s products to be the best compared with other brands. I’ve been using them since December and noticed a significant difference after just a few months, so I’ve continued using the... Voir plus
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Lisez les avis des autres
I wanted to start using Tretenoin for my ageing skin. The ordering process was very straight forward and my delivery arrived quickly. I started using a couple of times a week and have progressed to ev... Voir plus
L'entreprise a répondu
Been using my prescription for a month. Initially I wasn’t consistent but for the last fortnight been cleansing, applying and moisturising religiously and really seeing a difference. My skin texture... Voir plus
L'entreprise a répondu
since using dermatica my skin has improved dramatically. it went from dull inflamed, very pigmented with lots of dark spots, to bright glowy and a lot more even tone. i always get compliments on how g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.
Coordonnées de contact
London, Royaume-Uni
- help@dermatica.co.uk
- dermatica.co.uk
4,2
Bien
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Dermatica
We're so happy to hear our product helped your skin! Thank you for your wonderful recommendation.
Take Care!
The Team at Dermatica
The results are very good
The results are very good. The only issue is that there is still some flaking, even after applying a moisturizing cream. The spots have become significantly lighter. For now, I’ll continue using the product.
31 août 2026
Réponse de Dermatica
We're so glad to hear our product has helped with your concerns. Whilst flaking can be a completely normal aspect of retinisation, if you have any concerns at all please do reach out to our friendly customer care team for more help.
Take Care!
The Team at Dermatica
Awesome
I’m having a great experience with Dermatica. The whole process is super smooth, the customer service is excellent, and the specialists really helpful. It’s great to have such “as personalised as possible” products for your skin type, for a fantastic price.
26 août 2026
Avis spontané
Réponse de Dermatica
We are so happy to hear you're having such a great experience with us! It's wonderful to know our personalized products, excellent customer service, and helpful specialists are making a positive difference. Thank you for your kind words.
Take Care!
The Team at Dermatica
Charged £24.99 for a product I never received – extremely frustrating experience
I subscribed to Dermatica and received my first order. Unfortunately, I didn’t feel the product worked for me, so I cancelled my subscription.
Despite cancelling, I was still charged £24.99. I disputed this payment with my bank on 29th July and the money was initially returned to me. However, the dispute was later declined and the £24.99 was taken from my account again on 17th August.
I have contacted Dermatica multiple times to try to resolve this. They keep telling me that they cannot refund the payment because it was disputed with my bank. However, the dispute has now been resolved, the £24.99 has been taken from me again, and Dermatica has received the payment.
The most frustrating part is that I have been charged £24.99 for a product that I have **never received**. Despite repeatedly explaining this, I still haven't been given a refund or a satisfactory resolution.
The whole situation has been incredibly frustrating and disappointing. I don't believe a customer should be left out of pocket for a product they haven't received, particularly after making repeated attempts to resolve the issue directly.
Based on my experience, I would not recommend Dermatica and I certainly would not order from them again.
1 septembre 2026
Avis spontané
Réponse de Dermatica
Hi Laura,
Thank you for taking the time to leave us a review. We're sorry to hear that your experience with Dermatica hasn't been a positive one.
I’d like to begin by sincerely apologising for the delay and frustration this situation has caused. While a payment dispute is open with a bank or payment provider, our system restricts us from processing refunds directly until the review process is officially closed by the bank.
Now that the dispute has been formally resolved and closed, we have manually issued a full refund for the £24.99 charge as a gesture of goodwill.
We apologise for the stress and disappointment this caused, as this is certainly not the level of service we aim to provide.
Take care,
The Team at Dermatica
Dermatica are brilliant!
Dermatica are brilliant!
They made a customer plan specific to my rosacea struggles, and it's the first product to work for more than just a few weeks.
Their customer service is top rate, and they're based in the UK.
What a fantastic company. I highly recommend them!
31 août 2026
Avis spontané
Réponse de Dermatica
We are so happy to hear that our personalized plan has made such a positive difference for your rosacea and that our customer service met your expectations. Thank you for your wonderful recommendation!
Take Care!
The Team at Dermatica
Wonderful product not harsh on my skin.
6 juillet 2026
Avis spontané
Réponse de Dermatica
We are so happy to hear that our product is gentle on your skin. We appreciate your wonderful feedback!
Take Care!
The Team at Dermatica
Brilliant tretinoin results so far
I switched from Klira to Dermatica and asked to continue my basic tretinoin prescription, which was half the price of Klira's. I'm just over a month in and really impressed with the results. My skin is still plump and looks hydrated, just as I'd hoped.
1 juillet 2026
Réponse de Dermatica
We're so happy to hear that you're impressed with the results after switching to us and that your skin is looking plump and hydrated! We appreciate you sharing your positive experience.
Take Care!
The Team at Dermatica
I recently had a query for Dermatica…
I recently had a query for Dermatica asking for them to apply a discount despite me already starting my subscription. They responded to be quickly and applied this as a goodwill gesture, to which I am very grateful for. My product arrived quickly with a consultation which was thorough and helpful. I’m excited to have a journey of good skin and learning how I can look after my skin in its best way. Thank you to Jessica who took my request!
27 août 2026
Avis spontané
Réponse de Dermatica
We are so pleased to hear about your positive experience with us and are grateful for your kind words. It's wonderful to know that our team was able to assist you promptly with your request. We are also delighted that your product arrived quickly and that you found the consultation thorough and helpful. We wish you all the best on your journey to achieving healthy skin!
Take Care!
The Team at Dermatica
Hassle free skincare
Easy 3 step routine without the additives which is perfect for my sensitive skin
26 août 2026
Avis spontané
Réponse de Dermatica
We're so happy to hear our gentle routine is perfect for your sensitive skin! Thank you for sharing your positive experience with us.
Take Care!
The Team at Dermatica
Their customer service is second to
Their customer service is second to none! Each time I reached out with a question about my order , they responded the same day. And I love the azalaic cream 20%!
25 août 2026
Avis spontané
Réponse de Dermatica
We're so happy to hear that our customer service team provided such a positive experience and that you love the azelaic cream! We truly appreciate your kind words.
Take Care!
The Team at Dermatica
Quick service
Quick service, a great place to get tretinoin and the dermatologists really listen.
25 août 2026
Avis spontané
Réponse de Dermatica
We're so glad to hear you appreciate our quick service and that our dermatologists provided such attentive care. Thank you for your kind words!
Take Care!
The Team at Dermatica
Rejected by Dermatica
I submitted photos. They said they can’t help me and my application to a dermatologist was rejected. They advertise a dermatologist reviewing your photos as the product, but then wouldn’t help me with mild persistent acne round my mouth. My skin wasn’t as bad as the skin in the adverts. I feel misold.
25 août 2026
Avis spontané
Réponse de Dermatica
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear that your experience with Dermatica hasn’t been a positive one. We’d love to support you further, unfortunately we haven’t been able to locate your account details.
Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The Team at Dermatica
Definitely starting to make a difference
I've been using this for a month. My skin is definitely more even textured and smoother. During this time I've been abroad for 2 weeks in the heat so have been putting lots of moisturiser on...more than usual...so this has also helped. As has plenty of sunscreen & no sunbathing.
23 août 2026
Avis spontané
Réponse de Dermatica
We're so happy to hear our product has contributed to your smoother, more even-textured skin, especially while traveling! We appreciate you sharing your experience.
Take Care!
The Team at Dermatica
Réponse de Dermatica
We're so happy to hear you love the amazing formula! Thank you for your wonderful recommendation.
Take Care!
The Team at Dermatica
delivery is prompt every month
delivery is prompt every month with regular check-in for upates on my skin
13 mai 2026
Réponse de Dermatica
We're so happy to hear our monthly deliveries and skin updates are meeting your expectations. Thank you for your positive feedback!
Take Care!
The Team at Dermatica
I've had no improvement in my skin I…
I've had no improvement in my skin I think it might be slightly worse I think I'd like to cancel my sut
23 mars 2026
Réponse de Dermatica
Hi there,
We appreciate you taking the time to leave a review, and we're sorry to learn that your experience with Dermatica wasn’t as positive as we’d hoped.
A member of our team has reached out to help you get this sorted!
Take care,
The Team at Dermatica
The product works great and customer…
The product works great and customer service is quick and very helpful. Fantastic experience.
My only complaint is there is too much product for a monthly dispatch, id suggest every 6-8weeks
18 août 2026
Avis spontané
Réponse de Dermatica
We're so glad to hear you're enjoying the product and our customer service! Dispatches can be amended depending on your treatment plan and ingredients used. Please note that whilst we can amend dispatch dates we do need to be mindful of the best before use of the products too.
If you would like any help with your dispatches please do reach out to our wonderful customer care team and we would be more than happy to help!
Take Care!
The Team at Dermatica
Outstanding products and services
The team and the products/service at Dermatica are outstanding in every way. The team go above and beyond to provide incredible customer service, which they always do. The products are second to none and the expertise that accompany the products are always highly professional and extremely insightful. I would recommend Dermatica to anyone.
13 août 2026
Avis spontané
Réponse de Dermatica
We are so happy to hear about your wonderful experience with our team and products. We truly appreciate your kind words regarding our customer service and the expertise we provide. Thank you for recommending us; it means a great deal!
Take Care!
The Team at Dermatica
Would be nice if theres an option to…
Would be nice if theres an option to have it every 2 months
14 août 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you so much for your feedback. Depending on your treatment plan, you are able to amend dispatch dates for future orders.
Should you require further help with this you can reach out to our wonderful customer care team who would be more than happy to assist.
Take care
The team at Dermatica
Iv always struggled to find something…
Iv always struggled to find something for my skin type as I have really sensitive skin and react to a lot of face moisturiser. A friend told me about Dermatica iv Been using my formula for a month now and what a difference it feels and looks , iv also have compliments off people on how my skin is glowing and how fresh my skin looks.
10 juillet 2026
Réponse de Dermatica
We're so happy to hear that our formula has made such a positive difference for your sensitive skin! It's wonderful to know that you're seeing and feeling improvements, and receiving compliments on your glowing, fresh complexion. We appreciate you sharing your experience with us.
Take Care!
The Team at Dermatica
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