Dicksmith Avis 

Dick Smith are scammers. They have taken extra money from my visa for months. Impossible to contact and ignore complaints via email. Worst company I have ever delt with. Totally disgraceful. You deserve to go bankrupt when you steal from your customers.

I ordered a perfume on September 22nd,2024 from NZ which has not reached yet in October. I repeatedly requested to return my money through their customer service email, but continuously they replied they are looking into the matter. I have specifically requested that I don't want them to look into the matter anymore, instead return the money, still same email replies. I have escalated the matter to their business partner Kogan and StyleRule. They are also giving me the same reply. I am super frustrated with Dick Smith's poor online service. They do not have any contact number either so that I can speak to someone. After much back & forth emails, at last they returned the money!! They informed the perfume is considered hazardous that is why shipment was withheld. My question is, why they took the order in the first place??!! Online businesses should be aware what products can be transported overseas & what cannot be transported.

Please note. The return/warranty process is absolutely applauding with Dick Smith. If you buy electronics and need to activate a warranty claim, that’s when the nonsense begins. I had a new tankless hot water unit delivered and day3 it stopped working. Now, Dick Smith says at my cost I must return it. They chose to that their time to respond to you taking your unit over the 10day replacement agreement.
It is very risky buying electronics from Dick Smith. Temu has a better handling and response process.

Can't get hold of anyone when there is a problem

Kogan/Dick Smith, YOU'RE ASKING THE WRONG QUESTIONS. Ordering was easy and fine, delivery arrived in a timely manner - cool, and overall the ordering process was just as fine as an online purchase from a big box store could be. THE PROBLEM IS WITH YOUR CUSTOMER SERVICE!!! My order arrived damaged, the iPhone I purchased (with the express shipping, so the more expensive option) arrived in a courier bag with no other protection, so inevitably it arrived damaged, the box was all dinged up and smushed, so who knows what happened in the phone on the inside. This iPhone was actually purchased as a gift for one of my customers, and I can't even give it the them because it looks like I'm giving them an old damaged product. I've logged support tickets, replied with a lot of detail and have heard ZERO back about resolving the situation. I'll NEVER be ordering from Dick Smith/Kogan again, because if your order arrives damaged, you'll never have any resolution from them, you'll be lucky to hear back from them at all. Terrible service.

Ordered a tablet and keyboard, the keyboard arrived but not the tablet. Keyboard not much sue by itself. Cant get any response from any channel - utterly useless

Three products ordered and two have come from two different countries (doubling my freight forwarding costs), and one product hasn't arrived at all. Once Dicksmith were a reputable brand. Now they just seem to clip the ticket and arrange junk to be sent to your home and your email inbox.

Dicksmith sent camera batteries from Australia, sent the wrong ones then blamed us for ordering the wrong ones can't send back from NZ so got screwed once again by Aussie thiefs

Purchased a few things from dicksmith 9 days ago I was told my order should arrive with in 2-5 business days or 5-7 days at the latest!! Still havnt received my order if your thinking about ordering from them dont! As they will muck you around with shipping updates saying there is delivery delays due to flooding in Auckland when the weather up there has been awesome lately also customer service/care is horrible. Really disappointed with dicksmith.

Dick Smith itself is a very good company to deal.with prompt and speedy in every way..couldn't hope for more or better..
The only thing was that it took a month to get my product from Auto services Ltd
UK to NZ..that was the issue really the only issue..cheers

I have been trying to get a refund for a faulty item for the past 6 months. They insisted I pay to return the item to their overseas warehouse, but stated in writing on several occasions that my postage costs would be reimbursed as soon as they received the package. They received the package weeks ago and SURPRISE SURPRISE have failed to reimburse me for my postage costs (despite repeated requests), let alone provide me with a refund for the faulty item. BUYER BEWARE! Do NOT buy anything from this “business”.

do not use dicksmith, terrible customer service. any issues and they aren't willing to help. been waiting over 2 weeks and still no update on order. they just refer me to auz post and auz post refer me back to dicksmith saying dicksmith need to contact them, dicksmith wont do it. stuck in a loop with no help and a missing $60 order. they just sell on behalf of other suppliers and avoid all accountability.

Do not buy anything from Dick Smith. They sneakily add a FIRST membership and you either pay $149 per year or I see now $14.99 per month.

I didn't realise this and paid $149 last year for nothing, they just took my money. They then charged me another $149 this week for another year. I did manage to get a refund though of almost the full amount of this years charge.

Will never buy from them again!!! This is not an honest way to do business.

Ordered water filters from Dick Smith, they arrived fine..
The next month they billed me $14.99 why???
Pay Pal refunded me the money and we told them to stop billing me for nothing.
Replied to every email telling them to stop, web page is to hard to understand..
Thought all was well after the refund until I say Dick Smith started taking money from my account directly..
Had to cancel my card to stop them.. Be very careful when dealing with on line orders..

I ordered some interconnected smoke alarms. The instructions for the testing remote were poor. I contacted support and performed various tests as requested. The tests confirmed the product was faulty. I was asked whether I wanted a refund or an account credit. I requested a credit but after several weeks and with various follow up messages I have had no further response and no refund.

Buyer beware. One of the worst customer service experiences ever.

Bought two items as birthday presents for husband. Both were fails. Happy Birthday - not!

One was faulty and never turned on. Could not get a response on this claim for a full 3 weeks this was ignored despite a dialogue about the other item. Finally heard back yesterday but not received refund yet.

Second item was my own typo for the sizing but the typo only occurred because I had to go through a reorder process after the failure of their very convoluted FIRST membership process which failed to apply the discount (necessitating the reorder). In fact I had to get a refund on the first item (which had been the correct size).

I asked for free return of the second item in consideration of the length of time they made me wait and their failures but surprise, surprise, they just DIDN’T REPLY. (I've now had a reply but they ignored the reasons provided for the request for postage credit and did not answer to that at all. Awaiting further response).

I have no issue with working a little harder to get a discount or accepting that things might be less than perfect when buying online but the level of customer support here was woeful and totally underlines that you’re not doing business with real people or people who have the level of care a NZ or Australian person might expect.

Nor was there any escalation of my concerns. This is the major issue as you just keep going around in circles with someone who keeps applying the same lack of understanding. I’d honestly rather buy from Temu and will not be buying from Dick Smith again. This ‘shell-like’ company is hollow and careless.

The FIRST membership is also just a take. Don’t bother.

If I could put a -0 rating, I would.
I bought a product online from Dick Smith. shortly after the purchase was made, I received an email shortly after leaving this review as I was unable to find their contact details on their website. Apparently when I made my online purchase, I agreed to them debiting my account $14.99 per month moving forward (using the debit card details I purchased the item with). I did not agree to this membership, did not tick any boxes, checked the online purchase very carefully so be aware that somewhere in the purchasing process, Dick Smith have included a membership which will automatically commence and make it very difficult to follow up - their process is dodgy & underhanded. There is no contact number to follow up, I had to sign in via google or facebook, I dont have a google account & do not want to sign in via FB. This is not okay Dick Smith. I will never buy off you again. I was provided an email link from online support (once I put an online review up), I then easily found information so I could cancel my monthly membership. The amount of time I have wasted trying to sort this out is unnecessary and for someone who is no tech savy, this would have been a nightmare to sort out. I suspect many people are unable to navigate their way through this process to cancel their membership they didnt agree to and end up having money debited from their account. In addition, I realised after my purchase was made that I was purchasing from an independent seller with Dick Smith being the portal for overseas buyers to sell through. The item is of poor quality, is not as advertised and now I have to try to manage the process of sending the item back to China (I presume) which I have no doubt, they will ask for me to pay the postage and only refund after the item is received back. I am pretty sure the postage for the return will be more than I paid for the item. What a nightmare!!!!

If I could give -100 stars I would. They refused to honour a 6 month warranty on a refurbished watch (excellent grade) because I was caught in a little bit of rain. They claimed they do not cover water damage even though they put in the description for the product that it’s Water resistant.

Dicksmith is a good online shop. I don't know why it has such bad reviews on Trustpilot because I found what I was looking for straight away, purchasing it was easy, tracking it was easy, and the processing and the dispatchment of my product was fast. After it got into my local courier's hands it slowed down a little but overall they were very useful and the product works well for very cheap!

They are rip offs I didn’t receive my full order and I can’t get a hold of them or log into my account. Don’t deal with them