Dicksmith Avis 

service is not reliable at all and very confusing, everything looks like a scam, I suppose to have an option online to cancel my order online immediately, but website manage to take me in a circle makes it very difficult to correct a mistake or cancel order immediately as you mentioned on your page, very stressful experience where I had to spend hours trying to contact anyone for a very simple task no way to get hold of anyone

How absolutely dissatisfied I am with these guys. Bought a ice maker machine, it leaks like a sieve and has ruined my table that it was sitting on even though I put something underneath it. After numerous attempts to contact them all sorts of different ways no reply. I won't buy from them again and just beware they are not worth your money. 😡😡

I ordered Apple AirPod pro 2. I was surprised that DickSmith sent it directly from Australia. The genuine Apple box was damaged at every corner. They had no additional packaging, just a plastic bag. The once white box was discoloured. One of the seals underneath the box had been deliberately broken.
This was meant to be a present for my daughter. I couldn’t use this as a present for anyone. It arrived after 10 days and I didn’t have much time before Christmas so I had to buy directly from Apple and demand a full refund from DickSmith, DickSmith can’t be contacted unless it’s online where you send them a message and then wait. Days later I’m still waiting for a response. Will probably have two pairs in the house when Christmas comes next week. Avoid this shop. I’m deleting my account

Ordered a product from DS online, got a note its been dispatched, no sign of it 2 weeks later. Every time I check it says waiting for forwarder to update check back later. Been saying that for 2 weeks. Chat bot on Trackacy just says they'll let customer service know and then ignores me.

I loved shopping at Dicksmith as a kid. Their online platform however I cannot recommend. They are NOT safe to buy through. They are disingenuous and for lack of a better word- slimy. It took me 30minutes to cancel their membership, which renewed without consent after receiving a black font on black background email. Purchases? Took two clicks within 1second without confirmation of card details. I am still waiting a month later for a refund after receiving a falsely advertised product over $300. DO NOT BUY THROUGH DICKSMITH

Absolutely SHOCKING experience. The photos of the product and the description were actually completely different to the product. What I got was NOT what was advertised for $50, it was probably worth less than $5. It took me ages to actually make contact with their customer service & once I did, they only offered a full refund if I returned the product to China (at my cost of $80!); otherwise I could keep it and receive a 60% refund - THIS is how they make their money folks!!

Unfortunately never received a response when I contacted customer service regarding faulty product. Absolutely terrible. Id give zero stars if I could.
They sent me a link to review the product i purchased, and it conveniently said it had a problem submitting my 1 star review each time I tried.....

I expected better from DickSmith. I just received a cheap "knock off" copy of the 1000x Portable Optical Microscope 4.0 TFT Screen. Instead, I receieved a brown box with a name Digital microscope made in China. Poor quality and materials. It's not even the same design. Shocking. Never again will I purchase from Dicksmith online.

purchased  rowing machine that was on trial for 14 days and FREE SHIPPING,they wanted  my bank details which was fine. I changed my mind and decided on another one,this one didn't have free shipping and i questioned why not but the customer rep called Imelda didn't give me a clear answer. I was sent a cutomer review which i filled out and gave a 1 , DS is owned by Kogan.com told they would get back to me but they never did,DS  use to be great before Kogan.com along 
Hi Andrea,

Thanks for your email.

You choose the 14 - Day FIRST Trial and once the trial ends, you will be charged with a membership fee.

Kindly confirm if you want to proceed or just cancel this Kogan FIRST membership so I can proceed.

Once cancelled, you will not be charged with any subscription fee.

Looking forward to hear from you.

Kind regards,

Imelda
Customer Care

dicksmithsignature

Purchased a weight bench it was rated at 300kg broke first use at less that half that - near impossible to contact DS infinite loop of emails and waiting no ability to phone which would probably sort issue - the seller “Shopsite” does not appear to be a company no details or contact online no way to deal with the issue - use DS at your peril ive lost money and the product quality was far worse than Temu and just not safe

I purchased 4 dining chairs on 5th July 2025. After 4 different delivery dates, I had still not received by October 2025.
I contacted them for a refund on 25th October, which they said yes money would be refunded in 3-5 days.
3rd of November today and I'm still waiting for refund.
Don't purchase anything from theDickSmith the service is shocking and unprofessional

To say that their returns policy is an utter shambles is being kind. It has taken me multiple emails and references to their returns policy to convince them to issue me a refund. It has then taken multiple emails to return the item to them. I returned the item 9 days ago and am still waiting for them to even confirm they have received it. I'm not holding out hope for a refund - I suspect they have made their process this ridiculous so that people will give up and go away. I can't even resell the item I purchased on Trade Me as I have sent it back to them. Only buy from DickSmith if you are prepared to lose your money.

I don’t think I would have enough energy to give all my elements to the worst experience with the care team, and wouldn’t you know it tried to call directly (Melbourne), all l get is a voice activated message referring me back to dealing with their care team.

They suck. They make it extreamly dart to contact to discuss anything. Spent ages !! I give up. Whats this world coming to!

My grip is that I brought a item on line... easy ?? - havnt created an an account just pre paid. Fine by me. But next thing after the free 14day free freight deal you ar locked into a monthly subscription to get deals!! Approx $18 per mth !! - i gave no permition for this!!
Scam! - they have brought the Smith City name !!! Only ! Angry

Avoid at all costs!! Bought an item which came on time, item was great... but then they took $99NZD out of my account two weeks later. Turns out they have a tick box auto selected and concealed on one of the sale pages. I did not see it at all and did not actively consent to a 'membership', but it was auto-selected. Turns out they've been doing this for a while and the Commerce Commission has been investigating them and had issued them a warning. In 2024 it was published on Stuff that they had stated they would stop doing it - BUT THEY HAVEN'T. Slimey dishonest gits. Avoid avoid avoid.

Oh, and there is no customer service, so you really have to work hard to get refunded.

Haus der Famillie NZ don't purchase via DickSmith Marketplace, shocking product. Arrived in ripped and taped box. A second hand product sold as new!
Not willing to refund on faulty item!

Doesn't deserve a I star it deserves 0 I should have known better its been 10 days and my daughter's over priced key board hasn't even despatch yet thus is the second time I've shops with thus very bad company its not going to happen a third time

Sent a remote and not the item I ordered. The agent suggested it's lost inside my home!

Don’t buy from this company they actually suck 😭I bought something from there thinking there were a good nz company but I should’ve read reviews before. I purchased my order weeks ago and it took ages to come, the tracking was horrible and not accurate at all, when I contacted the company they never responded and the product I received is not great and smells FISHY?? Please save your self all this trouble and DO NOT BUY.

DO NOT I REPEAT DO NOT ORDER ANYTHING FROM THIS COMPANY.
They are not the store of old who actually cared about their customers, It's actually a Chinese Company and their customer service is piss poor , I ordered a portable Nebuliser machine a month ago and it hasn't been delivered and when I check the delivery status it hasn't been updated since 23rd of September.
Do not bother with this Company and shop elsewhere