Dicksmith Avis 

They used to be good place to shop.
Now with the online only option was ok until you could call someone and talk to resolve questions or issues, now you can't do it anymore, and also some products that are questionable about it's authenticity that disclosure with words like they are selling on behalf of 3rd party, kind of given idea of not being responsible for if something goes wrong. Dicksmith doesn't look a professional or attractive place to shop anymore.

I would give a minus star review if I could. Bought skin care 3 weeks ago. Still have no product no one has been in touch with me and I have been charged $60 more than what was on my invoice! Absolutely daylight robbery and I cant contact anyone.

The worst online shopping experience.
Not trustworthy , No customer support whatsoever!!!

Shame on you for proving the worst service ever !!

Purchased an Exercise Bike and it arrived quickly enough but it didnt match the description it was advertised as. Contacting the Supplier and they did nothing. D.smith contacted me and asked what went wrong and when they were told they stated "they would get back to me" which never happened. Bad Service, No follow through and Poor Customer Service...wouldnt shop there again!

D. Smith sent me an email saying that I was signed up to their FIRST subscription, and that I'd be charged $149 unless I cancelled the subscription. To cancel the subscription I needed to log on to the website. I tried to log on, and spent an hour in a loop having verification codes sent to my email that would simply reload the log in page, only to send me another verification email. There is no phone number to call them, and their chat-to-staff function doesn't work if you're not logged in, so I wasn't able to tell them about the bug that wont let me log in unless I'm logged in. I then emailed them telling them to cancel the subscription (which again, I never signed up for), and three days later they charged $149 to my card, and have yet to respond to my email. I'm going to make a dispute claim, and will never buy from D. Smith again, and I strongly suggest you don't either unless you want them to steal your money and not have any way to get in touch with them.

D$ck Smith has been warned by the NZ Commerce Commision over its First Membership subscription practices, warning that they likely breached the fair trading act. Stay away from them they don't seem to want to do the right thing and refund everyone that unwillingly or unknowingly paid the subscription. Google NZ comcom. "D$ck smith"-warned-for-sneaking-subscriptions-into-shopping-carts.

It's dropshipping, don't expect anything else. Tracking was great from international to door. Item was in new condition as specified and arrived within 3 weeks. Pray you don't have issues as you're on your own. Price is right.

I ordered a fitbit, it took 4 weeks to arrive (from China). It charges up fully but then the battery runs down over 24 hours. For reference a functioning fitbit lasts 5-7 days. I contacted customer service and they told me to turn off some functions to maximize battery life (WTF?!), or offered me a 50% refund. UNACCEPTABLE!!! and they have no actual customer service people here in NZ, my complaints have gone straight to a 3rd party seller in Singapore who is just jerking me around, asking me to ship it back to him to "trouble shoot"(It will cost $25 untracked $67 dollars tracked so I am NOT doing that). NEVER EVER buying from them again. (cant even type the name because its flagged as offensive language lol)

Extremely Disappointed – Poor Quality and Short Lifespan

I purchased the Emitto 3-Colour Ultra-Thin 5CM LED Ceiling Light (90W) through D ick Smith and Traderight NZ. It looked good initially, but the quality is shockingly poor. The light failed after a very short period of use — completely unacceptable for a supposedly modern product.

There was no warning about its short lifespan, and it’s clear now that this is a "you get what you pay for" situation. I would not recommend this product or these sellers.
Very disappointed.

I made a purchase on the 1st July 2025 there was a membership offer of $14.99 and you could cancel at any time, which I did not tick or accept at all.
I found that the visa I used to purchase my product with was charged a membership fee on 16th July.
I went on line to contact them what a night mare I could not get through to customer care.
They work in conjunction with grab one whom I contacted and the referred me back to the retailer
Still couldn't contact. Had to cancel my visa in the end.

Not a Nz company as this misleading name suggests. Trying to make contact without being on their first club members is near impossible and you get put on a never ending loop in their programming. Once you’ve purchased expected to receive hundreds of scam emails.
Then if you have a faulty product it’s not covered by Nz warranty. Terrible experience, strongly urge anyone to pay the tiny bit more and buy local, it will be cheaper in the long run in many ways

I ordered a steel planter box that rusted out and started leaking dirt within 9 months. Terrible quality and even worse customer care, I got an insultingly small, partial refund. Will never shop here again. Beware.

I purchased for the first time some Apple AirPod Gen 2’s and a rubber cover case. Ordered on the 11th of June, and I think within 1 week and a bit, my case protector arrived and the actual AirPods didn’t come until the 30th. Very slow updates on the tracking details. Courier also didn’t follow my delivery instructions. By chance I saw the top of the package on the side of my front door steps. I live on a main road with lots of foot traffic.

Otherwise super happy with my purchase and understand D.Smith is the middle man of the companies to use their services but could definitely do better.

First time ordering from them and had no problems with customer service and delivery I will order again thank you

HOW IS THIS SCAM NOT STOPPED BY THE COMMERCE COMMISSION!!!?? That site needs to be taken down IMMEDIATELY.

I brought a battery for my Gardena Mino 500 electric lawn mower. It was faulty but they wont replace it because it is not the exact battery that came with my lawn mower. the only difference is it has 0.9 more amp hours other wise the specs and connection are exactly the same. They claimed this makes it incompatible hahahahahaahhahahaha I can see why Dicksmith has a 1 star rating on Trustpilot. Anyone that knows anything about electronics knows that this is absolutely outrages to claim it having 0.9 more amp hours means it incompatible. I tried to work this out with them and sent the proof the battery was a Faulty and not holding Charge but they still declined to send a new one out. I've worked with electronics my hole life.

There won't be a next time but I would've appreciated being kept in the loop with my order and had I of known that it was going to take so excruciatingly and painfully long to order a standard drink bottle i would've held off ordering from here. Very misleading to order from the NZ site only to find out it is coming from China.

And to top off the long wait they didn't even get my order right !!!
What a failure and scam 😠
So upset about this..!! No invoice attached, nothing. How ridiculous.

Items on sale does not all contain the correct and full description.
Bought a GPS tracker that is only GSM (2G) capable, not mentioned anywhere in the item description.
Be aware.

I bought a Shiseido makeup item that I used to purchase in UK and couldn't find available anywhere else in NZ. It was delivered pretty quickly and it seems authentic so I was happy. I've just seen all the terrible reviews on here - I am now hoping my product is authentic!

Ordered a heater 14 days ago, sent multiple emails to follow up but no reply

Asked to cancel the order no reply

14 days not a single response

How do they survive in New Zealand?