Dicksmith Avis 

DickSmith
sells products from other companies and in most cases they are rubbish. You can’t get a refund as you inquiry is answered by a bot.
Never ever buy through DickSmiths - it’s just a scam

If I could enter negative stars I would. What an absolutely terrible website and customer service. Ordered from dsmith 3x - each time there was a failure on the delivery because dsmith did not enter the correct details - still charging me delivery fees when I had to pick up the products. They partner with Aramex - a completely incompetent courier agency. It’s like the blind leading the blind. Furthermore, when contacting dsmith about the third delivery issue (I finally had enough), they told me I was wrong and had not entered the correct information. Unfortunately for them, I had taken screenshots of my placed order with the correct details stated. I proceeded to send them the email confirmation which had the address clearly stated, and the screenshot. Their reply: “We appreciate you taking the time to arrange the collection despite the inconvenience caused” after ignoring my request of refund for the delivery. Now they want me to forward them a copy of the confirmation where delivery is charged?? Can you not see that on your end or shall I re attach the previous screenshot and email again. Absolutely disappointing - Jennifer, Catherine, Divya absolutely awful customer service.i suggest you remove this job from your LinkedIn profiles. No wonder dsmith closed their stores - maybe soon it’ll close its online platform.

This is by far the worst service I have ever received in my lifetime..
My mobile phone is stuffed.. I need a cheap phone to get me through the year. I find a cheap Chinese version of Samsung S24, I ordered said item here in NZ.. After waiting a month, it finally arrived.. Rather heavy.. I opened the box, and charged it until fully charged around 5hrs.. I started it up, and was quite happy with it.. and after getting a grip on how it works. I started to install some general apps and waiting for them to install. After around 45mins of use... it gets stuck on the welcome screen, and is completely unresponsive.. power button absolutely dead.. I contacted Dxck Smith via email... asking for a return address. They emailed me asking for a video of what is wrong. I borrowed someone's phone, and emailed them a 20sec video of me showing you can't turn it on. I can clearly see the video attached to my email that I then sent. They sent threatening email saying that their was no video attached to my email. I immediately lodged a complaint.. and linked a longer video to that.. Well I have requested a return address a total of 5 times.. But they only email back the same crap.. I need to post a video on some unknown website.. So the technician can offer advice. I said no.. I request a full refund for a flawed product, please provide a return address... 2 weeks zero emails offering me the return address.. I am reporting this to our online serious fraud team in our police force. Because this is just the most pitiful customer service experience ever...

I was sold me an illegal product which required my determined follow up before they reluctantly agreed (in writing) to give me a refund that has never turned up. I would like to give negative points if i could. They should be ashamed of their service

Faulty Todo Breadmaker. Customer service is really bad. No phone number or online chat. Email only. Didn’t realise it was being shipped from overseas. Costs to ship was high. Having to jump through hoops to sort it out. They don’t give a toss about their customers at all. Easier to cut losses and just throw it away.

Do not buy from here! The refund of a vacuum robot is taking ages. Now they have received the broken appliance on the 17th of April and no one has been in touch with me since then to refund my money. It's just a big scam. Do not buy, products are poor quality and return process is hideous. Not too sure if I ever get my money back at this stage

We got an update... today I got rewarded $269.00 on my DS account. The product did cost me $473.99 new and was faulty after just a couple of weeks. Furthermore I already discussed with Customer Service to get a full refund on my bank account or a new vacuum robot of the same make and model. As DS didn't had anymore in stock I have been offered a full refund on my bank account. I have no idea where the $269 are coming from and why they are on my DS account... if you want to be entertained you may consider ordering from DS... if you want working products and decent customer service, DON'T

Last update... I finally got my money back on my back account for the faulty vacuum robot. Still missing on the third party to come back to me to refund the money for the spare parts... but I guess by now I leave it as is and forget about the $50.

Took 6 weeks to receive a broken rowing machine sent it back for a refund to go buy one elsewhere because I didn't know they were a 3rd party middle man cheap temu kaka, they have received their broken machine on the 7th April and no refund has been made, sent emails no reply. Brought a car gps from them a year or longer ago asked how to get it to work to get a reply with the same instructions as the ones in the box it's still just a paper weight they don't work. Don't buy from ds terrible company.

1/5 score: The support team cause so much delay in getting any problem sorted. They just seem to be paid by the number of emails they send, and not by the hour or salary. And it's usually just 1 email per day so time drags on and on. Never ending brainless spam support. I wish I hadn't been suckered by the low TV price.

UPDATE 2/5: A different support team member is getting the job done. Will update here later. 28 email replies so far!

UPDATE 4/5 stars: After many more emails all issues resolved.

Dicksmith constantly takes money out of my account even when I’ve unsubscribed don’t use them

Bought a robot pool vacuum. Absolute piece of rubbish. feel like I have been strung along by their so called customer care team. Pity there is not an option for no stars as a one star ranking is too high in my experience. I will not be dealing with them again.

Bought a product from this site, shocking build quality, barely worked. This was months ago. Unbeknownst to me they sneakily signed me up for a membership which i didn’t know about, so imagine my surprise when i get charged 14.99 from “d**k smith Q82PLXK4” shocking site. Dont ever buy from here

Brought set off purple pots same as temu paid $99 not worth it very tiny and paint melts

Can I give 0 stars, please? Purchased a vacuum robot. The robot worked fine for a couple of weeks but developed an issue that stopped it from doing anything. I bought replacement filters in the hope this would fix the issue, but it didn't. Have tried to reach out to DickSmith since then. The process is slow and now that it's clear the product is under warrant and faulty, with no fault of my own DickSmith stopped corresponding completely. Now I am sitting on a faulty product, still under warranty, and a nearly $50 replacement kit which I can't use either.... Disappointing customer service

Remember that you are buying through a third party, ie, DickSmith. I have received poor service from their suppliers. Have recently dealt with Amazon, and there is no comparison. Immediate help and faulty product replaced, even outside of warranty. I am no longer dealing with DickSmith because of lack of after sale service. Deal with Amazon - that's why they are so successful. They put the customer first.

Recieved malfunctioned projector after ordering online and now they say it's up to the third party whether I get a refund or not

from start to finish buying from dicksmith has been an awful experience. no confirmation email, no tracking number although i asked3 times. took 3 weeks to get here but it finally did. now i have a piece of crap chromecaster that wont recognise the password that it came with and of course no contact info to find out whats gone wrong. absolutely appalling never ever again

Never shop online with this company. They charge you more on your credit card and sign you up on a contract with monthly payments you didn't want. When you contact them it's only by email and they don't care

ordered 2 key boards only recieved 1 website is the worst site i have ever used its no wonder they cant run a retail store

Shite service..
All automated / too difficult to get a response..
No ph number to call
Use a different company, I used them because I thought a reputable brand…never again!

I bought a Kogan 9 kg washing machine from Dicksmith and it has not worked at all. I’ve sent untold emails to Help and customer care emails. They finally sent me an email 10 days ago to say they would send someone and I haven’t heard from them since despite sending further emails.

It is a terrible service and I’m appalled at their lack of concern and for sending out items that don’t work.

I wouldn’t touch Dicksmith or Kogan products with a barge pole again.