Dior Avis 

Really helpful customer service
I think Dior beauty customer service is probably the best and most professional I have ever witnessed in my life.
I contacted them through whatsapp and they helped me with my my loyalty gift and Zoulikha organised a free delivery to me as I don’t have any local Dior stores.

I have been using Dior Parfumes for years now and have ordered plenty of times directly from the website.

Recently I placed an order for an Esprit Oud Ispahan Perfume total value of £380 for an 80ML bottle …. And I was not sent the actual perfume …

I received the miniatures and the complementary make up pouch in a box that has no space even to fit the perfume - but the actual perfume was not included …

Really disappointing because Dior won’t replace the missing item and they won’t return my money ….

It s clear that the “atelier” which is a warehouse made a huge mistake and now that cost me quite a lot of money !

Don’t ordered online , customer service is frankly rubbish and really ineffective. (Apparently they investigated my issue and came to the conclusion that they sent all the items - when in fact they didn’t )

My item arrived damaged. Instead of sending a new one out, I was told, after showing them over 10 images of the product, to package it and send it back. I am not a fully able person and this is difficult for me as I don’t have a DPD depot near me. I told them I couldn’t send the product back and they said they couldn’t help me. I now have a defective product that I have to give as a present.

Dior has very poor customer service. I received a defective item, called them few times, emailed them few times and I was fooled by them saying the broken item is just a complimentary item so they are not replacing it. I was told at first to send the whole make up set, which I did but now they are not refunding nor replacing the items and gave me a mini lipstick gift code to take which has no value.(i did not take) I raised a complaint and asked for their complaint procedure but they never acted on it. This is the worst big brand ive ever encountered. They do not value customers when things go wrong.They are rubbish! Do not support DIOR.

Very poor service - Order arrived without packaging due to website error, I was told on February 8th that gift packaging had been sent out but this has not arrived. I have been messaging Dior to let them know since the 18th and 10 WhatsApp messages and an email have now gone ignored.
I really wouldn’t recommend, their after sales service is absolutely horrific. When you are paying for a premium product you expect the service to match.

Despite all the money they are worth, they still try to stifle you. UPS have a lot to answer for too.

The girls at Dior at Boots Cardiff Queen Street they are absolutely brilliant 👏 amazing service by Emma & Sandra thanks so much to you for being so polite & helpful I am always going to get my perfumes at this Dior thanks a million also Jess .

Totally love this skincare brand. I only tried for the first time, the Dior prestige cream and Capture serum.

My skin positively loves the texture. The prestige box is pretty small and it's really difficult not to take a huge blob, but I try my hardest.

So impressed with the next day delivery, I ordered the gift set for a friend's 50th birthday. I couldn't get the payment link to work online. Called customer support. The lovely helpful, Victoria, threw in a mini lipstick for my friend because of the hassle of inputting different addresses and redoing form again.
I am sure my friend will love the free perfume samples, they are divine. Good way to sample before committing to full size bottle.

1 of the most humble and welcoming staff members of Dior probably. We visited the Boots Beauty department Westfield Stratford and were served by Ms. Shamima who explained all the benefits of the product and also shared offers on the perfumes. I was able to buy a few and am sure going back for more. I loved the way she explained me the best colors of the lipsticks according to my skin tone. Thank you Shamima for such a wonderful shopping experience. Hope employees like you get more and more name to the brand.

Bought foundation in a stick from Dior online shop. It arrived damaged- the texture separated and white base leaking out of the packaging. I have Platinum status with them, hence contacted the “dedicated” customer service line and requested to replace it.
It is now 10 days of back and forth exchange with I am sure a chat bot from their side. The tonality of the messages made me feel interrogated and implying that somehow it is my fault that their product is damaged. And no exchange yet to be seen!
Totally and absolutely unacceptable for a luxury brand - not only poor quality of the product, but also non-existent customer service!
I used to be their loyal customer… no more!

If I could give this brand no stars on this platform, I would. Purchased a Christmas gift and as it was gift wrapped, was opened by the recipient prior to myself. The lotion bottle pump was cracked and the product is not usable.

Called customer services to report the product fault and they emailed me with next steps - all great to this point. However, two chase emails later and still no receipt correspondence from them was received. I had to then call to prompt a response. Despite a call and assurances I would receive a reply, I got nothing. I then had to make a further call for them to realise they’d received my email and that they would review it and respond within 3-7 business days (!).

I am now 2 and a half weeks into their returns process, they have my money and I have no resolution. It is the worst returns process and most bureaucratic customer service I have ever experienced and gives me no confidence in the brand nor their products.

Save yourself the hassle and stick to trustworthy brands like Jo Malone etc.

The perfume arrived all leaking. Dior at first refused to give refund. I had to email them back and forwords and they eventually adreed to place a refund. I had to pay for another delivery label as they do not offer free delivery return for faulty items. They didnt offer any kind off compensation for inconvenience as tthe perfume supposed be a christmas gift which l was unable to give. Very poor service, stay away. I wony be order from Dior again.

On the 5th of July, 2024…, I wants to Morley’s Brixton to purchas the Sauvage Elixir Fragrance for £189.00. I am appalled to say that the service I received was very substandard and shabby. The lady did not add my items to my Dior customer service card when I asked her to, after telling he… she only added it to the Morley’s reward card, and gave me a measly 2 samples… which I find very bad. I was so disappointed I should have gone to Harrods where I normally go. I thought the service would be the same all over. I only visit the. The representative did not even care to show me what she was giving sample me, she just put them in the bag, and that was it and walked away. The must disgusting thing of it all was… I sent an email to dior communications July 5th 14:25
Till today 19th December, 2024 nobody has contacted me about my complaint.
Very poor customer service for a high end brand!!!

I really wish I’d looked at these reviews before ordering; I usually do, but because I assumed Dior as a brand would be reputable, I didn’t! What a mistake….ordered a lipstick, which arrived damaged (two days after ordering, so they are actually capable of efficiency when they want to be!). Initially asked for a replacement but over a week went by, I changed to ask for a refund due to the delay. It took two weeks, pretty much daily phonecalls and emails, eventually googled CEO email address and copied that in to the email and got a notification later that day of the refund being processed. Never again will I order from Dior! I have ordered a ‘stay all day’ lipstick from Stila now, which looks like it has good reviews, and not as expensive either, fingers crossed for better quality product and service!

Absolutely rubbish customer service and
Faulty makeup … they refuse to give a refund. Please shop elsewhere !

It is easy to use. People will save time using AI.

First of all, thank you to Parcelforce for such an accurate delivery slot , in SUCH FOUL weather circumstances.
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DIOR, what can I say, apart from, I needed a gift, and for it to look presentable for a special recipient.... what you created was an Exquisitly superb experience, what stunning gift boxes& the complimentary samples a beautiful touch... not only was the gift recieved , by an adult, with the excitement of a child, the accompanying EMBOSSED gift card& the breathtaking cotton DIOR gift bag a delightful surprise and very useful keepsake , the promptness of the complimentary delivery is what makes DIOR magically the reliable return to company I shall treasure forever more... the sender& reciever are overwhelmingly happy with the entire experience... thank you

Consistently take care of me. Very happy with the way they do business. Apart from diptyque and creed, they actually are the only frag team who award customer loyalty!

Well done to the Boots Buchannan Galleries Dior staff who know all about customer service. More than can be said for their John Lewis and Frasers colleagues who deserve no business. Mature women love make-up and fragrance too! Don't ignore us....

The worst customer service experience I remember having. They are currently holding over £500 of my money because I didn't receive (so couldn't send back) a free sample that was sent from them. They are quite literally refusing to pay back my money despite me returning the goods I ordered... because of a free sample. I have phoned them at least 10 times, sent countless emails and they still weeks later will not refund my over £500 that they have. Please do not use this company.