Direct Gap Avis 1 113

The customer service representative (Hayley Whitworth) made the Lease GAP insurance purchase experience very easy to understand and complete.

A very pleasant experience in taking out a new policy.
Haley was very pleasant, polite, helpful and professional in taking time to explain everything and made sure that all details were correct and nothing left out. A most reassuring process with Hayley making sure that all details were absolutely correct and documents forwarded immediately. An excellent service

Fast callhandling, pleasant, cheery and very helpful staff and a reasonable price. What more could you want?

I have just changed my car and needed to cancel the existing policy and arrange a new policy. The service that I received from Diane was excellent and done in a friendly and professional manner.

Great service fully explained.

HALEY, THE REPERSENTATIVE I SPOKE TO WAS WONDERFUL. THE PRODUCT WAS MUCH THE SAME AS OTHERS, I FELT GOOD VALUE. HALEY WAS THE REASON I CHOSE DIRECT GAP, HELPFUL, OPEN AND FUNNY. I HAD ALSO SPOKEN WITH ANOTHER COLLEAGUE BEFOR THEY WERE ALSO VERY PATIENT WHICH IS WHY I CALLED BACK.

Spoke with Haley, the GAP Insurance advisor today. Very knowledgeable and helpful in explaining my options. Haley had a very nice manner and was extremely polite and courteous. If you need GAP insurance these are the people to speak to.

So far not a good experience. Both days over the W/E when I asked for a quote I got a 404 notice saying the page wasn’t available. Today I can get an online quote but the example and the policy wording seem to contradict each other. Rang at 5.15pm to get clarification but the answer machine said they are closed but also said their opening hours are 9am to 6pm and the website says their same. Not sure what is going on.

Has anyone had to claim from this company? If so is the claims handling like this too? Any comments would be much appreciated.

Very helpful staff, made an initial enquiry on line but wished to clarify a few details. So I telephoned and was able to talk to an actual person who gave clear explanations and provided me with the cover I needed easily and quickly over the phone. My policy was in my inbox all in less than 15 minutes, excellent.

I purchased a new vehicle where the manufacturer does not provide a GAP insurance. I am already an existing customer with Direct GAP and purchased a new policy. Website straight forward to understand and when I rang up I was connected straight away to a helpful advisor. If you buy a car on finance worth having a GAP insurance. A close family member had a GAP policy and a week before the expiry date their car was written off as a result of a car accident. Their GAP policy paid out.

Great customer service, Simple comprehensive advice and sensible quotes.

Straight forward all info covered
Staff are friendly and helpful
Have used previously

Great price great service, have used them for over 20 years

I have taken cover out for my son and grandaughter for their respective vehicles; to me this is piece of mind. How refreshing it is to speak to a real person with out having to complete the numerical challenge.

I spoke with Hayley who took time to explain the type of gap insurance I needed and what it covers. She was cheerful, knowledgeable and professional - a real pleasure to do business with. The price was good too!

Great company to deal with Hayley made everything clear about the policy and was a credit to direct gap well done .

Spoke to a very excellent sales lady & she was very thorough at explaining everything but she also had a very helpful and pleasant manner & is one of the best salespeople I have ever had, she should get ten*s.
Well done that lady.

Very easy to arrange the gap insurance staff very helpful

Helpful, efficient staff and service which is very competitively priced. GapInsurance for my new car was quick and easy to arrange.