Direct Gap Avis 1 113

Excellent polite customer service. Dealt with very quickly and efficiently.

Very Polite, efficient and painless - what more could you want?

Hayley was excellent :)

Excellent service again from the lovely Elizabeth! I have been a customer for many years and Elizabeth always looks after me and gets me the best deals. It doesn’t matter what time of day, she’s always there ready to help and support which I am most grateful for - thank you again Elizabeth xx

Taking too long to process. When I call them they always give me some excuses

The lady i spoke with was clear and concise and a pleasure to deal with

Direct gap are willimg to take your cash,but to pay out for a claim. NO. My experience is as follows.They want a claim form.Already submitted.They have lost it They also require the following 1 vehicle sales form 2finance agreement 3 finance settlement. Due to the passage of time and a defective laptop i no longer have this information.There are 3 firms who specialise in checking outstanding car finance,they refuse to contact them The price of all new cars is easily obtained from a dealer All these actions were taken by my main insurance firm and they paid out on my total loss car in 2 weeks DO NOT WASTE YOUR MONEY GOING WITH THIS COMPANY

Very good service , easy process to get what is the most important insurance you can get for a vehicle’s protection either if you pay cash or finance over period to suit you

Very polite and sorted my problem in no time at all.

Simple, easy process

prompt pleasant and efficient policy renewal today

Hayley was very polite and efficient who completed my transaction in a most excellent manner.

Very efficient service and a lovely lady dealt with my request.

Call was answered quickly and the process was very efficient with key aspects explained clearly. Call handler was friendly but professional

Hayley was efficient and very helpful it was a pleasure to talk to her and assured me that if I had any problems to get in touch with her .Thank you Hayley

Excellent product and great customer service - thank you Hayley

The last 5 new cars I've had, I've taken out GAP insurance but not through the dealership. Instead I've done it through Direct Gap. The option to transfer from one new car to another is a game changer. The cover is the same but it's so much easier to sort and the price I've found is a third of what the dealerships want. Also, a person at the end of the phone to talk to. In a world of AI and chat bots, sometimes you just need a person. It makes a real difference! I don't even bother looking elsewhere.

Used Direct Gap twice now and on both occasions I have received top quality service from Diane and a competitive quote. Diane is extremely patient and answers all questions in a polite and professional way.
Looking for Gap Insurance? Thoroughly recommend Direct Gap!

Very easy to set up policy. Experienced and knowledgable staff. Very friendly company to deal with.
Policy docs received immediately. First class service