Ordered some boots 10pm sunday arrived Wednesday morning first time ordering from dirt store and would and will be ordering again thanks
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Lisez les avis des autres
A fortnight, nothing received - have to chase to get updates - turns out as expected items aren't in stock. I am sure they mean well, but there seems to be no acceptance or recognition that this level... Voir plus
L'entreprise a répondu
Good price for my new Alpinestars boots. I think they could speed up delivery. Ordered on a Friday evening but due to the following weeks bank holiday it was 11 days before i got them. Then a saga wit... Voir plus
I purchased a NOCO lithium motorcycle battery from Dirt Store which developed a charging fault after a few weeks. I emailed Dirt Store regarding the problem and they were extremely helpful and refunde... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
As avid riders ourselves, we understand the thrill and excitement that comes with hitting the track! Our mission is to provide you with top-of-the-line products and exceptional service to fuel your passion for off-road riding. Whether you are a seasoned rider seeking the latest high-performance gear or a beginner looking to kickstart your off-road journey, we have something for everyone.
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3,9
Bien
131 avis
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A répondu à 71 % de ses avis négatifs
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I would not hesitate in buying again…
I would not hesitate in buying again from these guys. Speedy response from an order inquiry so my trust in their customer service was confirmed. I'd recommend these guys
20 août 2024
Avis spontané
Great communication & fast delivery
We ordered our little boys trials helmet. It arrived very fast and we had great communication with Lauren. She’s a credit to the team. She’s been so helpful along with her colleague Sam. I couldn’t thank them enough for making sure Louie’s helmet arrived in time for his trial at the weekend. I will definitely be using this company again in the future.
19 août 2024
Avis spontané
Poor service
Advised by their team and sent wrong product. Refused to refund or replace.
Find your own part codes and order from manufacturer, their team have sub 50 IQs
12 août 2024
Avis spontané
Réponse de Dirt Store
Richard,
Thanks for taking the time to leave us a review.
We can see you made contact with us on 24/5 asking for advice on a fender and if it would fit. Our team looked into this with the bike information you provided us, and advised we thought it would due to the bike being listed in the product distcription.
You received it on the 29/5
You then made further contact with us on 22/7 almost 2 months after receiving the item.
Our returns policy is 30 days which is clearly stated on our website. Unfortunately you requested a return 54 days after receiving your order so we were unable to accept it.
Without knowing the history of your bike and if the part you have on their are original, we can only go by the bike model you provide, part descriptions and team knowledge.
Sorry you are disappointed with the service you received. At Dirt Store customer satisfaction is important to us right from ordering through to after sales care.
Regards
Lauren - Dirt Store
Fantastic!
23 juillet 2024
Avis spontané
Refund required
I made an order and it arrived very quickly. I actually needed to return the order as I had ordered the wrong items. (my fault not Dirt Store)
I returned the items as per the website instructions and I was refunded the same day they received the items back. Very reassuring and would have no doubts about ordering from them again.
26 juillet 2024
Competitive and quick
25 juillet 2024
The best in the business
The best in the business advice, customer service and overall good genuine people
19 juillet 2024
Avis spontané
Excellent service
Excellent service, great price point and a pleasure to deal with. My item was out of stock but Dirt Store were absolutely excellent in overnight delivery to me as soon as the order was in the warehouse, brilliant !!
17 juillet 2024
Avis spontané
Best in the biz
Best in the biz, speedy postage and great prices on the newest products. Will defo use again
29 juin 2024
Avis spontané
Great service!
Great service!
Lots of stock, quick delivery, friendly service.
11 juillet 2024
Avis spontané
Easy to deal with and superb service.
Easy to deal with and superb service.
10 juillet 2024
Avis spontané
Top service
They were very thorough in making sure that I got everything I needed and gave an honest and supportive opinion when making those decisions on which products would be best for me and my racing. A great range of stock….defo be recommending them to my mates 👍🏻
14 mai 2024
Avis spontané
Great service
Great service. Awesome products and good communication on delivery
Dan and team are second to now
Highly recommend
11 juillet 2024
Avis spontané
Excellent service
Excellent service! Great variety and accurate delivery times.
Highly recommend and will continue to use them for all our mx needs. From kit to parts.
10 juillet 2024
Avis spontané
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