Diversediagnostics Avis 

Amy was thoughtful and informative throughout -- she took the time to properly explain the options and answered my questions clearly. Really helpful, thank you!

Lovely call handler very attentive

Really good made to feel relaxed all through conversation

I have found all communication with Diverse Diagnostics to be positive so far. From initial appointment to diagnosis and ongoing support for medication initiation. Always getting back to me within a reasonable time and they do what they can to answer my questions or find a solution for me. Although, I imagine, they are a very big company, they always make the communication feel personal and are authentically kind and understanding that this is a challenging time for those coming to term with a recent diagnosis. Their staff all seem very well trained and mostly appear to have lived experience which is profoundly helpful and reassuring.

Very patient, professional, polite and understanding.

I spoke to Amy Duncan on the phone and she was extremely helpful when it came to booking an appointment and understanding my needs as a person with ADHD.

Excellent telephone call this morning. The staff are friendly, very helpful and understanding. I left the call very much at ease with myself.

Had a pre assessment call with Robyn and was handled with an amazing amount of care from start to finish. Really clear and concise regarding the process for the rest of the assessment journey and put me at ease straight away.

Made a free consultation and spoke to Amy during that time. She was very polite and professional.

After my conversation Amy helped me with my booking and talked me trough it all.

Very helpful and feel a lot better after our chat. Thank you for all your help.

Chloe was brilliant to talk to. Explained everything about the process and assessment. Very helpful and understanding.

Sophie was so prompt and accommodating to my requests. The client care makes managing my ADHD so much easier!

Very good experience with Pete Downer (Clinical Nurse Specialist)
He always makes me feel at ease chatting to him , he’s genuinely interested in how I’ve been doing and offers great support and encouragement. I leave our calls feeling upbeat moving forward.

Each step leading up to the assessment was clear. The Diverse Diagnostics team was helpful and answered any questions I had within a reasonable amount of time. I appreciated all the information (including timelines) I received ahead of the assessment, so I knew what to expect.

After the assessment, I also received a good amount of support. Every staff member I communicated with demonstrated courteousness, professionalism, and empathy.

Overall, I had a positive experience and I'm grateful to the Diverse Diagnostics team.

Unfortunately I had a bad experience. I had been recommended Diverse Diagnostics by my brother who is a doctor. I had a consultation with a Consultant Psychiatrist who was rude, snappy , impatient and he also kept yawning. It was an unpleasant experience and I would not recommend this Dr. He had all the interpersonal skills of a pickled onion. The Admin team were very nice and could teach the Dr a thing or two about manners. I would not recommend spending hard-earned money on a session with this Dr who would blatantly rather have been anywhere else than doing the session.

Amazing service and I want to say a special thank you to Rebekah, she really took the time to listen and give me the relevant information in a clear and digestible way

Any moment I have a question I will always get a reply which is always considerate to the fact that I may need things explaining in more detail. I trust this company and would recommend them to others

Spoke to Toni on the phone- she was very helpful and lovely. She was very understanding and helped me understand what diversesiagnostics provides and helped me with planning my next steps.

To Morgan. 

I really truly appreciate that you sorted this for me. 

I've been run ragged with work and don't have the time to deal with the abhorrent phone system at my practice. I am unable to talk to people who are only open when I'm in work and get passed from pillar to post whilst trying to work.

You have gone above and beyond and makes me see Diverse Diagnostics in a positive light. 

You're a credit to the company.  

Thanks again!

⭐ In short: A smooth, reassuring, genuinely life-changing experience from first call to 6-month review. Fast, thorough, and kind at every step.
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1) BOOKING & FIRST CONSULTATION (Carrie Buchanan)

I booked a 15-minute consultation on a Friday and was seen the following Monday. I'd done a lot of my own research into ADHD beforehand, so I came in with some fairly complex questions. Every one was answered clearly, in detail, and promptly. Carrie was informative and reassuring, and I left feeling confident about taking the next step.

2) THE ASSESSMENT (Cara Preston & Dr Stuart d'Arch Smith)

Later that same Monday I decided to go ahead with the full ADHD assessment. Cara Preston came back to me after I'd decided and got me booked in. I was offered a cancellation slot for the following week, accepted, and then Cara called shortly after to offer an even earlier slot just two days later, on the Wednesday.

The assessment itself was excellent. Dr d'Arch Smith was patient and informative, and gave me plenty of room to speak. It felt more like a guided conversation than a clinical assessment. He gave a full explanation at the end along with a provisional diagnosis, and the final written report arrived two weeks later.

3) MEDICATION COORDINATION (Victoria Rennie)

Victoria Rennie coordinated the scheduling of my medication appointments and made that whole side of things effortless, which I really appreciated.

4) ONGOING CARE (Pete Downer)

My medication appointments were with Pete Downer, and Pete is absolutely brilliant. I started medication, titrated up gradually month by month, and stabilised. I've just completed my first 6-month review since stabilising, and my life has genuinely changed.

Nearly all of my appointments have been with Pete, and I now request him specifically. A few things that stand out:
• He's hugely supportive, and I actually look forward to my appointments.
• He keeps his professional standards very high while still making each session feel like a relaxed catch-up.
• He can take my "waffle" and summarise it back in clear, accurate points that hit the nail on the head.
• He shows real interest in me as a person, not just a patient. That clinical "wall" you often feel with health professionals simply isn't there.

I genuinely can't thank Pete enough. A real measure of the difference this has made is that I've since applied to study medicine at university, interviewed, and received an offer, and being able to tell Pete in person was a genuine highlight.

5) WHY I TRUSTED THEM (the science checks out)

As someone from a science background, one thing stood out above everything else. Every email and phone call was handled by qualified people with degrees in relevant fields such as psychology. Any reassurance I was given came backed by data and cited research, rather than just "don't worry".
Claims supported by evidence is a huge green flag for me, and it's a big part of why I trusted the whole process.

6) THE WHOLE TEAM

A thank you to the entire Diverse Diagnostics team as well. I've been in correspondence with many of them, and the people named above are simply the ones who stand out and who I've had the most regular contact with. Emails were answered promptly at all times of day, and everyone was consistently willing to help. From start to finish the process has been smooth, and it has genuinely changed my life.
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Would I recommend them? Without hesitation. Still unsure? Just book the 15-minute call. You have nothing to lose, it's free!