Did a click & collect order for 2 different products. One was on 3 for 2, the other 4 for 3. Got a confirmation that the order was ready but some items were unavailable. Turned out they only had 2 of the “3 for2” and 2 of the “4 for 3” so ultimately they offers weren’t honoured. Can’t cancel a click & collect order so had to wait 7 days for it to auto cancel

Floor staff are very helpful and I would have given a 5 star rating but for the difficult customer voucher setup. I was given a customer card recently, which resulted in me being credited with 5 euro as a new customer. But no joined up thinking is involved with this process. Instead of having my credits being credited to my loyalty card, I have to get a PC and a printer and print off a paper voucher for all credits awarded, which is a big big waste of paper, ink and time. Also credits aren't cumulative. If you have say 2 credits like one for 5 euro and another for 3 euro as I currently have, I have to get both printed but can only use one voucher per visit. Come on B&Q, I know you can do better than this to streamline you great customer experience.

I'm giving them 3 stars as they are a good store and have everything....if you visit in person.

However, don't order anything online, as this is the second time I did a click and collect and they took my money, then cancelled the order.

Recently decided to update B&Q kitchen at B&Q Waterford (only open about 6 months) with new doors, end panels, plinths, pelmets etc. Multiple mistakes (wrong items sent, items delayed, items sent to wrong address & marked delivered, incorrect or missing delivery information), leading to repeated reorders and substantial delays. Also over-charged on mistaken replaced items despite being assured there was no cost. Refunds to be processed based on previous mistakes still not processed after weeks and repeated calls. Rarely any followup from store without me having to call.

Nothing offered (future credit, discount or refund on any cost) as remediation or apology.

Not an experience to be repeated, would advise others against ordering kitchens from B&Q Waterford.

Ordered few times, EVERY time my order was delivered wrong. I waisted my time and had to spend extra money in order to have the right items on time. Absolutely ridiculous never ordering from this place again.
AVOID.

Have successfully purchased several items online for delivery and using Click and Collect. However recent negative experience, ordered a ladder, waited a week for delivery, and on the day of delivery the order was cancelled and a Partial refund given, without explanation. Infuriating.

I ordered a lamp and bulb to go with it. They cancelled the lamp and sent me only the bulb. I then had to drive to the shop and buy said lamp 🙄 The lamp is still showing “home delivery “ when I look it up. Useless!!

To Edit : review is saying “unprompted review “ - no I’ve received emails asking me to do a review!

Dealt with the manager Claudia.
What a great advocate for the store, always professional and pragmatic.
She leads by example and is clearly an inspiration to her staff
Very well done and thanks for your support, it’s very much appreciated!!

Good friendly and helpful staff.

I really like the shop . I can find everything I need for the work I'm doing at good price to.

Had a brilliant experience at the Penrith B&Q on Friday, 3rd April.
Staff couldn't have been more helpful and we really appreciate the time they took to help us with our new trade account.
The staff have always been friendly but Friday's experience was one of the best we have ever received anywhere.
Big shout out to Paul from the Trade Point section, 10/10 customer service.

My product arrived broken and then trying to get it sorted was just a nightmare. So I went and bought a new roller and tray. Think it was around early March can't remember exactly the date. But when I tried to get it sorted I kept getting the English online people

Bought 3 cabinet doors, which took 6 weeks to deliver. I noticed when I fitted them, that one of them had a minor dent on the side of it. I reported it to b&q straight away. I took photos which i sent to b& q "Customer service " who took a few days to respond, asking me for the details of the complaint,which i had already sent in the email that I originally sent .Because it had taken 6 weeks to deliver the doors, I decided to fill prime and then paint the edges faulty door. I asked for a refund for one door. I finally got an email today telling me that I couldn't get a refund. Each door cost €90. They said that i could only have a partial refund of €20 because I fitted it and I didn't report the damage within 48 hours which I had. Terrible delayed response from Customer service and when they finaly did reply, they asked me for the details I had already sent, with pictures. Totally unsatisfactory "Customer service ". Don't buy anything online from them.

Ordered online for delivery (big mistake) one week following delivery date still no delivery, wrong product then delivered twice. It took 3 visits to store regarding this as there was not one shred of communication from B&Q. I eventually settled for 9mm boards rather than the 11mm I had ordered as I just couldn’t be bothered with them anymore. Never again.

Sean and Alek in your Limerick store were fantastic. They couldn't do enough for us and their time and patience were a credit to themselves and your company.

I ordered flower pots and potting compost all delivered perfectly.

Great customer service and delivery. Perfect

Order is fine, but a month to deliver, I didn't realise it had to come from UK

Everything I need at good value. Most important the staff are friendly and more than helpful.

I went to B&Q liffey valley to buy a bag of coal on the 30/03/26. Firstly the coal was not where it usually is so I went looking for an assistant to find out where it was, Holy cow! what a job finding someone to help! Eventually I got a woman in the Garden centre who told me it was back up past the checkouts. Couldn't find it so spent a while getting someone else who also told me it was past the checkouts! I Eventually got a helpful young lad who told me it was in the Garden centre, guess what? Not there! So! I walked all over the shop and Eventually found it myself, I'm a man of seventy years and not as strong as I used to be someone I struggled with the 20kg bags, no one to help me.
Lastly there was only one checkout operating and a lengthy queue, the girl operating made a number of calls on her headset for help and it was a full 9 minutes before help arrived. I am not computer savvy so all the electronics at the checkout had me confused and I had to wait till the girl was free to help me.
After working in customer care myself for many years I find the service I received today absolutely appalling. B&Q seemingly just do not care about their customers.