Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... Voir plus
Experience was seamless. My insurance company dictated the repair and respray was done by DLG Auto Services. Contact was made very quickly by them and the repair booked in. Replacement car provided... Voir plus
We took our car to a local bodyshop in Leics and they were full of doom and gloom; saying replacement parts would be months. DLG was the insurance company nomination, they collected and delivered our... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Lock Lane 15, CV34 5AG, Warwick, England, Royaume-Uni
- 0345 878 5599
4,7
Excellent
501 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
My car went in for accident replacement of driver wing mirror - great service from allocation of work by insurer, collection of car to return delivery of car.
1 avril 2025
Our car went to repairs following road…
Our car went to repairs following road accident. We were ready to have the most stressful time ahead of us but the repair was done quickly ( in 3 days ), and I truly appreciate the clear communication throughout the process. It’s rare to find a garage that goes above and beyond to ensure customer satisfaction, and I’m grateful our insurance company works with DLG
Thank you once again for your hard work and dedication.
25 mars 2025
Avis spontané
Professional repairs
Had a non fault accident and DLG fixed my car
Great full to the team at DLG Warwick they did an professional high standard repairs job to my car
Car looks better then before doesn't even look like it was involved in an accident
Keep you updated as well on what's happening
Polite staff who really do go out of they way to make your car 100 times better then before
Really appreciate them
29 mars 2025
Avis spontané
Excellent repair on my car and kept me…
Excellent repair on my car and kept me up to date with the due date of when my vehicle would be returned
25 mars 2025
Avis spontané
Excellent
Excellent service and very helpful and polite staff. Updates on repair were given regularly and my car was collected and returned like new . Would recommend this company .
17 mars 2025
Avis spontané
Quick and reliable
Quick and reliable friendly service and kept me updated with the progress of my car
21 mars 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
My car was collected by DLG Warwick for…
My car was collected by DLG Warwick for repair after an accident via my insurance company, they could only pick it up from my home address as they did not cover my work address even though it’s just 10miles away so I needed to take unpaid leave off work as their timeframe was 8am-12pm. My car was collected and driven back to their garage rather than on a truck so using my fuel. The courtesy car was dropped off dirty inside and out, there was no screen wash and the windscreen was all smeared, there was only 20miles of fuel left, a dust cap was missing and the tyre pressure indicator was on. I had to go to a petrol station 3 times over the week to pump up the tyres and get my hands dirty from the dirty tyres. I reported it to the garage after pumping them up the second time and they said they would fast track my car to get finished and drop it off the following day, I took the morning off work unpaid and no one turned up. They called me that afternoon to say it would be the following day so I had to take that morning off unpaid too and it was dropped off successfully on a truck with barely any fuel left in it. The repair work completed was good but my car was dirty when it was delivered back and the driver said he would get the garage to contact me about giving me money to get it cleaned properly, no one ever contacted me.
4 mars 2025
Avis spontané
Réponse de DLG Auto Services - Warwick
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.
Amazing service
The service we received was excellent and we were grateful to receive continuous updates about the repair process. The vehicle was repaired very quickly and came back looking like new!
21 mars 2025
Avis spontané
Quick and friendly service
17 mars 2025
Avis spontané
Excellent
This was an excellent experience. My car was collected, repaired and returned quickly and a hire car provided. I was kept well informed by your staff. Thank you.
21 mars 2025
Avis spontané
Fantastic service, Fantastic outcome
Absolutely great service from start to finish. I was given a courtesy car at the same time as my car was collected for repair. Very informative and communication was brilliant. The work was carried out to an excellent standard and my car was delivered back.
20 mars 2025
Avis spontané
Accident repair
From the collection of my vehicle to returning it, this was the best service. In terms of getting the work done my vehicle was repaired immediately and I was very well informed. My replacement car with Auxillis was also brilliant. A very efficient service.
14 mars 2025
Avis spontané
I’ve been asked several times to…
I’ve been asked several times to review. Very annoying
20 mars 2025
Avis spontané
Réponse de DLG Auto Services - Warwick
We understand your frustration with being asked to review multiple times. We appreciate you taking the time to share your experience.
Excellent service
Excellent service. Polite staff. DLG dealt with my repair quickly. Kept me informed and returned my car in great condition on time and as promised.
14 mars 2025
Avis spontané
From the pick up to the return of my…
From the pick up to the return of my vehicle with DLG auto has been amazing. Kept me informed of my vehicles process all the way and cannot fault the service
12 mars 2025
Avis spontané
I was very satisfied with the person…
I was very satisfied with the person who he picked up the car he was very friendly and the same when I got the car back.
6 mars 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.