I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementVickers Drive North, KT13 0YU Weybridge, England, GB
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Lisez les avis des autres
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Voir plus
L'entreprise a répondu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Voir plus
L'entreprise a répondu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Vickers Drive North, KT13 0YU, Weybridge, England, Royaume-Uni
- 0345 878 5551
4,7
Excellent
392 avis
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Happy customer
Great job. Excellent service! A special mention for Simon Tye, Repair Controller, his level of customer service is outstanding and DLG are lucky to have him!
My only criticism of DLG is that they don’t have enough courtesy cars available.
26 février 2024
I am very pleased with the results and…
I am very pleased with the results and I was kept informed about progress all the way.
12 mars 2024
Excellent service from DLG Weybridge
From start to finish DLG were extremely professional in all areas… polite and friendly pick-up/delivery staff, punctual pick-up and return of my vehicle, excellent communication and regular reassuring updates … as well as my vehicle returned to me as new in 8 days. Thank you Maggie Casey
29 février 2024
Their customer service is really good
Their customer service is really good, the repair to my car was outstanding… they pick up and drop off which is so convenient… 10/10
12 mars 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Car had to come back to you 3 times as…
Car had to come back to you 3 times as the work was not done correctly
6 mars 2024
Réponse de DLG Auto Services - Weybridge
We sincerely apologise for the inconvenience caused by the repeated visits of your car to our garage. We understand your frustration and disappointment, and we take full responsibility for the errors made. Our team is committed to providing high-quality service, and we deeply regret that we fell short in this instance. Thank you for bringing this to our attention, as it helps us improve our processes and serve our customers better.
Excellent no hassle experience
Proactive communications
Superb repair
Speed of repair
Overall they delivered an excellent, no hassle experience
28 février 2024
Car repair experience
Kept us informed with what was going on with regards to the repairs/parts and supplied us with a hire car which was delivered/collected by helpful drivers.
28 février 2024
All your staff were very helpful and…
All your staff were very helpful and professional at all times, thank you. Great service.
28 février 2024
Painless repair
Service team friendly and efficient. Car was collected and returned with no fuss. Repaired quickly and to a very good standard with 5year guarantee. Whole process of getting the car repaired was quick and painless.
28 février 2024
Was very impressed with the service and…
Was very impressed with the service and repairs. Was kept well informed of the progress and the results were very impressive My car cae back as good as new
16 février 2024
Great professional service
They have collected, repaired and delivered my car without any hassle to me at all. People from DLG who I had to deal with were highly professional and courteous. I would highly recommend DLG Auto service to anyone.
7 février 2024
Avis spontané
On time to collect
On time to collect. Good quality repair. Kept us informed about progress. Returned it's promised.
17 janvier 2024
My contact
My contact, Simon Tye, made a huge effort to keep me continually up to date on how the repairs were going. It was much appreciated.
8 février 2024
Everything went smoothly
Drivers delivering and picking up were courteous, advised me of their arrival time. The car was delivered and picked up on time and as agreed. The car was in excellent working condition.
The only thing I could not make work reliably was the Android Auto connection which would have been problematic if I'd had to commute to work. It did work initially.
8 février 2024
Vehicle returned dirty.
31 janvier 2024
Excellent work
Excellent work, only problem is long waiting time for collect the car, I know it is a busy garage.
26 janvier 2024
Overall most dissatisfied and…
Overall most dissatisfied and disappointed. Story is long and i don’t have the energy to explain especially when you had the decency to return my car back which was not even in running order !!! I am in the process of seeking legal advice and cancelling my insurance cover with Direct Line !
26 janvier 2024
Réponse de DLG Auto Services - Weybridge
Hi, I'm sorry to hear that you aren't happy. Please contact Weybridge site directly so that they can look into this for you.
Excellent service
Excellent service, staff friendly when picking up and returning the car. I was regularly updated on the progress of the repairs. Repairs were first class, car returned gleaming, very impressed.
5 janvier 2024
Keeping you informed…
Kept us advised on the progress of the repair and the time scale of the work,
Excellent quality of repair work,
17 janvier 2024
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