I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementVickers Drive North, KT13 0YU Weybridge, England, GB
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Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Voir plus
L'entreprise a répondu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Voir plus
L'entreprise a répondu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Vickers Drive North, KT13 0YU, Weybridge, England, Royaume-Uni
- 0345 878 5551
4,7
Excellent
392 avis
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very polite people and i was really…
very polite people and i was really pleased with all the work on my car . Best garage around very helpful .
14 mai 2024
Absolutely pleased with the service received.
Absolutely pleased with the service. From collection at my address to keeping me constantly up to date, to returning the vehicle squeaky clean. A big Thank You.
14 mai 2024
Professional expertise coupled with a…
Professional expertise coupled with a caring approach to the vehicle
8 mai 2024
Car well repaired
Communications were good, regular and thorough. Work carried out on car was very good
30 avril 2024
Excellent service!
The responsiveness of the people was excellent and constant engagement to keep me posted of progress was very good... I would definitely recommend DLG
30 avril 2024
I felt very well looked after
I felt very well looked after; lots of communications to keep me updated.
16 avril 2024
the communication process is excellent
the communication process is excellent
also customer care is great
23 avril 2024
Great Customer Service!
Very good customer service, good communication, car was fixed sooner than expected. Happy customer, thank you.
16 avril 2024
Excellent service
Excellent service, everybody hates having no car whilst it gets repaired and I was concerned as I had never used this garage but our insurance company said they use them. Brilliant service came and collected the car, received regular updates on how the repair was going and as it was in over Easter weekend even got a call saying sorry but the car would be returned the following week. Exactly that received a call and they even brought it back cleaned inside and out. The repair has been to such a standard that you would never know there had been damaged
16 avril 2024
DLG contacted me via my Insurance…
DLG contacted me via my Insurance company. The service was very quick, first collecting my car, then letting me know what they were going to do with it, (new wing needed) and how long it would take. Everyone I spoke to were very polite and helpful. Also my car was brought back to my house when the work on it was completed. I would recommend this company.
26 mars 2024
Very polite and professional
Very polite and professional and did a fabulous job fixing the bodywork on my car. Kept me informed all the way along on progress and delivered the car back to my home address when done. Very good all round.
16 avril 2024
Everyone I spoke to at DLG was very…
Everyone I spoke to at DLG was very helpful and they kept me updated with the progress on repairs to my car.
16 avril 2024
Good Efficient Service
I was kept informed as my repair was carried out and advised when further checks on the car found that the front offside suspension was damaged and required repairs, which were done asap and car returned in very good/clean condition. Car collected and returned when they said it would. Well Done
2 avril 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Work was not completed when they…
Work was not completed when they brought the car back. Sent the car back again to complete the work.
26 mars 2024
Réponse de DLG Auto Services - Weybridge
We sincerely apologise for the inconvenience caused by the incomplete work on your vehicle. We understand how frustrating it can be to receive a car that is not fully repaired. Our team is committed to providing high-quality service, and we take your concerns very seriously. We have investigated the matter and taken appropriate measures to ensure that this issue does not occur again. We appreciate your feedback and will use it to improve our processes and provide a better experience for our customers in the future.
Brilliant job
Superhelpful team all focussed on getting me and my family back on the road. Great questions before to make sure it all went to plan post pick up.
26 mars 2024
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