I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementVickers Drive North, KT13 0YU Weybridge, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Voir plus
L'entreprise a répondu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Voir plus
L'entreprise a répondu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Vickers Drive North, KT13 0YU, Weybridge, England, Royaume-Uni
- 0345 878 5551
4,7
Excellent
392 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
prompt response
prompt response, good info and efficient staff who were also, without exception, very pleasant to deal with.
very happy with works.
23 décembre 2024
Great service
The staff were very courteous and agreed to keep my car while I was on holiday. The repair was perfect and my car came back all nice and clean too! Thanks DLG
23 décembre 2024
Excellent service.Everyone has been friendly and…
Everyone has been friendly and helpful.Solve our query without any delay.
18 décembre 2024
Very happy with the excellent repair…
Very happy with the excellent repair and being kept informed of the progress of the repair.
18 décembre 2024
Excellent service from start to finish
Excellent service from start to finish. Throughout the journey I was kept informed on progress what they were doing to my car and when the work would be completed. My car was actually returned to me ahead of the promised date which was great. Very polite and lovely staff, would highly recommend.
3 décembre 2024
Accident repair
Repair collect and return quick professional and reliable fixed picked up and dropped home .
7 novembre 2024
Avis spontané
Excellent overall experience
Good communication, swift resolution to issue and excellent work
26 novembre 2024
A very good experience
Excellent service from start to finish. DLG Auto Services Weybridge kept me updated on my vehicle repairs, including an accurate estimated completion date. Will definitely recommend to my friends.
19 novembre 2024
Customer Service was from good from…
Customer Service was from good from point of contact, to collecting the car, full update on what stage my car was at to bringing it back.
19 novembre 2024
A very informative service was provided…
A very informative service was provided by the garage whilst my car was in for repair.
13 novembre 2024
DLG is a superb garage
DLG is a superb garage. They fixed our car quicker than they predicted and it came back so clean that it looked brand new inside and out. They kept us in touch all the way through the repair. Highly recommend.
6 novembre 2024
Fantastic service
Fantastic service. Kept me well informed throughout the whole process of my car being fixed. Amazingly quick repair. Thank you.
4 novembre 2024
Avis spontané
Good professional service with friendly…
Good professional service with friendly staff
29 octobre 2024
Car fixed
They took my damaged car and fixed it just as they said they would. Took a little longer than expected as they had to wait for parts, but they kept me informed throughout, and returned my car good as new.
29 octobre 2024
Great service
Great service, kept us informed of progress. car came back washed and valeted.
15 octobre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.