I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementVickers Drive North, KT13 0YU Weybridge, England, GB
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Lisez les avis des autres
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Voir plus
L'entreprise a répondu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Voir plus
L'entreprise a répondu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Vickers Drive North, KT13 0YU, Weybridge, England, Royaume-Uni
- 0345 878 5551
4,7
Excellent
392 avis
Demande des avis aux clients
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My car was collected and delivered to…
My car was collected and delivered to my place of work and I was kept updated with the repairs by text I am very pleased with the work .
24 septembre 2024
Repair to my vehicle
Very impressed with the remedial work carried out to getting my smart forfour back on the road. Very surprised to get my vehicle back looking like new in just over two weeks.
8 octobre 2024
Good comms
Good comms. Efficient service . Kept me informed about timeline. Work carried out to my satisfaction.
8 octobre 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very disappointed my car was delivered…
Very disappointed my car was delivered today, I was just asked to sign, very impatient, was checking to make sure everything was OK, the car was dirty outside, the boot was soaking wet, the fuse box was left on the side. The gentleman was just about to drive off, had to call him back to put the fuse box cover back.
30 septembre 2024
Avis spontané
Réponse de DLG Auto Services - Weybridge
We understand your disappointment with the delivery experience. We strive to provide a seamless and positive experience for all our customers. We will certainly share your feedback with the relevant team to ensure that future deliveries are handled with greater care and attention to detail.
Réponse de DLG Auto Services - Weybridge
Thank you for the 5* review
Excellent Repair
Car picked up as planned and the repair was carried out faster than originally quoted.
Quality of work was exceptional literally as good as new.
24 septembre 2024
Réponse de DLG Auto Services - Weybridge
We appreciate your kind words and are thrilled to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience and are glad that we were able to meet your expectations.
Very good overall experience.
Very good overall experience.
Good communication on progress of repairs.
17 septembre 2024
Réponse de DLG Auto Services - Weybridge
Thank you for your kind words and positive feedback. We're glad to hear you had a good experience and appreciate your feedback on the communication regarding the repairs.
Quality repair
Quality repair in a very reasonable time scale; communication was excellent, with collection and delivery arranged. Made an unfortunate situation very straightforward and worry free. Altogether very professional
24 août 2024
Réponse de DLG Auto Services - Weybridge
We appreciate your kind words and are thrilled to hear that you found our service to be professional and efficient. We strive to make the repair process as smooth and stress-free as possible for our customers. We're glad that we were able to meet your expectations and provide a positive experience.
First class from service
First class service from beginning to completion. Friendly helpful staff made the whole process easy and stress free.
Repair completed in the time frame given. Immaculate finish to my car returned in showroom condition
Highly recomend DLG.
20 août 2024
Avis spontané
Réponse de DLG Auto Services - Weybridge
Thank you for your kind words and positive feedback. We are thrilled to hear that you had a positive experience with our services, from the initial contact to the final repair and return of your car. We strive to provide excellent customer service and are pleased that our team met your expectations. We appreciate your business and will continue to work hard to deliver the best possible service to all our customers.
Réponse de DLG Auto Services - Weybridge
Thank you for your 5* review
Good communication and did exactly what…
Good communication and did exactly what they said they would do and to the communicated timings
29 août 2024
Réponse de DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent communication and service, and we're pleased that we met your expectations.
Excellent service .
My car was collected , repaired and delivered BACK to me quickly and efficiently . I was kept fully informed throughout . An excellent service .
20 août 2024
Réponse de DLG Auto Services - Weybridge
That’s great to hear, thanks so much for taking the time to share your experience.
Bodywork repair
Vehicle was picked up promptly, driver was polite and knowledgeable. I was kept informed throughout the process. Repair was efficient and vehicle returned quickly.
20 août 2024
Réponse de DLG Auto Services - Weybridge
Thank you for taking the time to leave your review, we really appreciate your comments.
Recent Experience
Communication throughout was very good. Car was collected when advised, DLG kept me up to date with progress and car returned on due date. Hire car made available too whilst works were being attended to.
20 août 2024
Réponse de DLG Auto Services - Weybridge
We appreciate your kind words and are delighted to hear about your positive experience. We strive to provide excellent communication and service, and we're glad that our efforts met your expectations.
Excellent communication from start to…
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew they don’t make them anymore and she also drove one. She put a note for the technician explaining my worries and I got a call from him to reassure me it was all fixable and he described it as ‘a lovely little car’. All these things made a big difference to me - thank you all so much.
14 août 2024
Réponse de DLG Auto Services - Weybridge
We're so pleased to hear about your positive experience. It's wonderful to know that our staff went above and beyond to make you feel comfortable and understood. We strive to create a welcoming environment where customers feel valued, and it's heartwarming to hear that our team's empathy and care made a difference for you. We're grateful for your kind words and appreciate you taking the time to share your feedback.
Received great service all the way
Received great service all the way. My car was picked up and dropped off as scheduled. I was kept informed every step of the way by emai and phone. All staff was very helpful and friendly. Thanks for your great service and support.
14 août 2024
Réponse de DLG Auto Services - Weybridge
Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We strive to provide excellent customer service and are pleased that our team met your expectations. We value your feedback and will continue to work hard to deliver the best possible service to all our customers.
Excellent service.
14 août 2024
Réponse de DLG Auto Services - Weybridge
Thank you, we really appreciate your review.
Réponse de DLG Auto Services - Weybridge
Thank you for your kind words. We are delighted that you had a positive experience with our service.
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