Video call was good quality, which makes communication a lot easier. The doctor was a good listener (always important) and very sympathetic. He was also very thorough with his tests for variou... Voir plus
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Lisez les avis des autres
For the first time in a long time I felt listened to and understood. The clinician, Dr Wilkings, was excellent; supportive and helpful, and made suggestions moving forward. Consultation notes were for... Voir plus
I was waiting an unexplainedly long time to get a simple "Open Referral" from my NHS GP and so, after a bit of research, found that my work Health Cover with AXA gave me the option of using the "Docto... Voir plus
Not fit for purpose. Tried to enrol via our company account but couldn't even process my address details, judging by the reviews ive probably saved myself a lot of hassle. Their CQC Overall rating is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Coordonnées de contact
19-21 Great Portland Street, W1W 8QB, London, Royaume-Uni
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4,3
Excellent
1 k avis
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Horrendous service, would not recommend for anyone at all ever
Paid for my daughter to subscribe to this service so they wouldn't have to wait for an NHS appointment. The first doctor ignored everything my daughter said about their pain and told them to go to their NHS GP. The write up afterwards was full of incorrect information, either opposing what my daughter said or with information that she hadn't even asked my daughter about. The appointment lasted 4 minutes out of the 10 that were scheduled. We tried again with another doctor, who also did basically the same thing. Didn't listen, and didn't help. Just tried to redirect them to the NHS.
We made a formal complaint which took 3 months to finalise, with no real resolution. They agreed that their service hadn't really been good enough but only offered a £15 reimbursement out of "goodwill" after taking 6 months worth of payments (also not initially clear that payments weren't actually monthly).
Absolutely disgusted by the whole process and wouldn't recommend to anyone at all. Went with a BUPA appointment after that and fared so much better - not perfect but at least listened and offered things to try (not an advert for BUPA, just pointing out there are other better services).
14 octobre 2025
Avis spontané
Réponse de Doctor Care Anywhere
Dear Stephanie,
Thank you for taking the time to leave your review.
We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Usually a not so great experience
These doctors are very limited in what they can do.
They often can't prescribe. They can't refer you to do tests. Every single time I've tried, for different reasons, the outcome has been "Nope, I can't do that, contact your GP".
Most of the doctors I contacted have very poor audio setups, generally integrated microphones, I could barely understand them.
The Doctor Care Anywhere App is just broken for me. It's been for years. I just use the web version on desktop, which has its own share of UI/UX issues (just to cite one, when you tell it to use your webcam, it forces me to also use its integrated microphone which is awful).
I only use DCA because it's part of my workplace's benefits, otherwise I wouldn't bother.
29 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Excellent support
Excellent support. Dr took time to listen to issue and help organise the appointment which was easy to book and was on time. Very pleased.
22 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Michael,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Just a very simple system to get a…
Just a very simple system to get a doctor unlike the nhs! Well done.
22 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Sunny,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Really helpful consultation
Really helpful consultation. Very attentive and informative and reassuring. Brilliant experience and fast delivery of report. Thank you
22 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Jamie,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great service
Great service. Appointment was within an hour and the person was knowledgeable, polite and helpful!!
19 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Cornelis,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Recommend AXA!
I’m really pleased with the outcome and happy with how the video call went as being hard of hearing I prefer face to face l
The Doctor was extremely helpful felt at ease with her , was prompted quite a few times as unfortunately I’m one of those people who goes not write down the symptoms and when they occurred etc
21 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Jaswant,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Easy to book and lots of available…
Easy to book and lots of available slots available
19 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Jason,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
The doctor I spoke to was kind and…
The doctor I spoke to was kind and professional. He listened and understood my problem and offered a solution. It was quick and easy
21 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Alisha,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very thorough and detailed telephone…
Very thorough and detailed telephone conversation with my chosen medical professional. Although my condition warranted a referral to my local hospital, it was not life threatening, however, the symptoms were severe enough to cause great concern at the time. Very grateful to have had the positive experience.
14 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Andrew,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Was a bit scapticale however not being…
Was a bit scapticale however not being able to get a GP appointment I thought I would try this route.It turned out to be easy to use with a positive outcome very good service
17 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi Clifford,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
The consultation was great
The consultation was great , however there were platform glitches which did not allow me to enter the meeting room and created delay
7 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hello
Thank you for your feedback. We’re pleased to hear that you found the consultation helpful, and we’re sorry for the technical issues you experienced when joining the appointment. Our IT team are aware of the platform issues and are actively working to address them to prevent future delays. Thank you for your patience and for bringing this to our attention. If you need any further support, please feel free to reach out to us via email at contactus@doctorcareanywhere.com or call our Patient Experience team on 0330 088 4980.
Best regards,
Early Resolution Team
Doctor Care Anywhere
The clinician was very kind and…
The clinician was very kind and helpful. She prescribed the correct medicine for my issue is healing.
28 décembre 2025
Avis spontané
Réponse de Doctor Care Anywhere
Hi,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great Service – Avoided an Unnecessary Hospital Trip
I had a really positive experience with Doctor Care Anywhere. The doctor I spoke with was extremely knowledgeable, patient, and reassuring. Although she wasn’t able to change the medication prescribed by my own GP, she took the time to explain my condition clearly and gave me practical next steps to follow. Her advice put my mind at ease and saved me an unnecessary trip to the hospital. I felt genuinely supported and listened to throughout the appointment. Highly recommended.
29 décembre 2025
Avis spontané
Réponse de Doctor Care Anywhere
Thank you for your kind feedback, Lisa. We’re delighted to hear that you had a positive experience and felt supported and reassured during your appointment. It’s great to know the clinician was able to explain your condition clearly and provide helpful next steps, helping you avoid an unnecessary hospital visit. We really appreciate your recommendation and are glad we could support you when you needed it. If you need any further support, please feel free to reach out.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
5 wasted appointments
Booked first appointment waited 30 mins past booked time until the appointment cut off and was told to call customer services, was then told that doctor must be sick and just didn't turn up. As I had come off a plan and was pay as you go , they can't rebook an appointment I have to pay for a new one which is an absolute scam. Second appointment booked waiting the video call accepts with no video of doctor no audio just blank screen, call stays connected for 5 minutes before cuts off and I receive an email saying I wasnt present. Call customer services again make complaints and told to rebook and pay again. 3rd appointment I have tested my phone on their system everything is verified, Im in the waiting room for 5 minutes past the appointment time and it cuts off again with an email saying I am not present, I have screen shots and recordings to prove all of these. Again call to complain and nothing they can do, make another appointment. 4th appointment im waiting and customer services call me to say there might be an issue and just to wait, I wait over 25 mins with no reply and I call back for them to tell me the doctors computer has crashed and there is no way to be seen. This is an absolute disaster and should be ashamed of your service. They agree to make a final 5th appointment voice call only which I accepted with actual minimal hope of it actually working at this point. But thankfully 5th time lucky the doctor was fine and got my cert which should have happened on first appointment. Absolutely furious with the rest of the service and having to pay for 5 appointments.
Made formal complaint received a call the following week, very apologetic for service and agreed to refund me the 4 appointments that had failed as it was all their fault. Please wait a week for refunds i was told, over a week later on the 17th December I had only received 3 refunds, I made a further complaint and was told that would be investigated. It is now the 12th January and still haven't heard anything back from them. Disgraceful service, will never use them again and I hope others do the same. Will be following through with a chargeback from the bank.
6 décembre 2025
Avis spontané
Réponse de Doctor Care Anywhere
Hello,
Thank you for taking the time to contact us and for sharing your feedback. We are sorry to learn that your experience has not met the standard we strive to provide. We can confirm that we have received and reviewed your email, and the matter is currently being addressed. We will be in contact within the next three working days. Thank you for your patience and understanding.
If you need any further support in the meantime, please email us at contactus@doctorcareanywhere.com or call our Patient Experience team on 0330 088 4980
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very prompt response
Very prompt response, punctual appointment, knowledgeable specialist, and good advice. All very easily arranged, Thank you.
30 décembre 2025
Avis spontané
Réponse de Doctor Care Anywhere
Dear Hugh,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Excellent!
It was so easy to get an appointment. I booked a date and time - had loads of choice - and I was called by the doctor promptly. She was patient, listened to me and gave me the advice and referral I needed. Could not believe how straightforward and simple it was. Thank you. A fantastic service.
8 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Dear Karen,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very easy and prompt response times
Very easy and prompt response times. I managed to book and have an appointment in under an hour start to finish.
I will definitely use this again if needed.
I am glad that the company I work for subscribed to such a great service.
9 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Hi,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I was dealt with promptly and…
I was dealt with promptly and everything went very smoothly.
Very helpful people, thank you very much.
4 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Dear J,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
They want copy of my passport - NOT a chance!!
Can't do anything without sending them copies of your photo ID (passport or driving license).
For security reasons I'm not comfortable uploading copy of my photo ID to some random website.
Medical providers can ask to see identification, such as a passport or National ID, to confirm identity or eligibility for state-funded healthcare, but generally cannot force you to provide or retain a copy under GDPR.
They have no business obtaining and holding a copy of my passport. Utterly ridiculous.
8 janvier 2026
Avis spontané
Réponse de Doctor Care Anywhere
Dear Jacek,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
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