Doffle Dog LTD Avis 

319
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Placed an order in October and not received yet! Got an email to say I can get a refund but still haven’t received anything or heard back. Awful - and poor customer service! Definitely would not recom... Voir plus

Noté 5 sur 5 étoiles

Simply amazing as usual. The harness are to die for. The material is amazing & durable. Teddy gets absolutely filthy but after just one wash the harnesses are like brand new. After only just one w... Voir plus

Noté 5 sur 5 étoiles

Such good quality products. Particularly Bunny pup with the silver hardware & front D ring. A company you can rely on to keep your dog in fashion & a lovely owner & brand rep team. Supporting small bu... Voir plus

Noté 5 sur 5 étoiles

Woww wow woww omg the Halloween set is outstanding but I have to say the penguin pup bundle I have just received including the adult pjs is the nicest design I have ever seen totally blown away with i... Voir plus

À propos de l'entreprise

  1. Animalerie
  2. Service de commande de repas en ligne

Écrit par l'entreprise

A online dog accessories store, we are a family run buisness who specialises in all stylish and practical things for your dog.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

319 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,7

Tous les avis

(319)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing!

Doffle Dog is a great store. I can only say good things !!!
Overly happy with our purchase got a free Bow and wax melt with my order. I couldn’t be anymore pleased. Harness fit my puppy perfectly and is a great material. Already ordered more!! Can’t wait for it to arrive !

26 octobre 2022
Noté 5 sur 5 étoiles

Amazing quality

Amazing quality, fits my dog so well and great value for money. Lots of different designs and we are so in love with the Christmas collection!

4 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service

I wanted to love this company 😢
Unfortunately the customer service is terrible.
I ordered a pair of pjs plus matching dog pjs.
I was sent odd pyjama sizes. Trying to talk to anyone here is impossible.
I’ve tried to reach out via Instagram, Facebook and email.

Finally got a response to one of my emails asking what size I’d been sent (this information was already added to the email they were responding to) 🤷🏻‍♀️

I was told replacements would be sent the same day and I was to return my order.
Almost a month later I’m still waiting for the correct size, and return address ???

I won’t be a returning customer I’m afraid, you’re not valued as a paying customer, it’s so frustrating being completely ignored

Order #16173
Placed 14/10/22
Still waiting for it to be resolved

FOLLOW UP TO SELLERS RESPONSE

They have not been ticked incorrectly, you have sent the wrong size.
They’re not a matching set.
You have only replied to my email TODAY with return address because you’ve seen my honest review here.

You also say you’ve sent a replacement, but I’ve certainly not received anything.

You also keep stating that you run this company yourself, if it’s taking you a month to rectify a problem and respond to emails maybe you need some staff ??

14 octobre 2022
Avis spontané
Logo de Doffle Dog LTD

Réponse de Doffle Dog LTD

Hi Tracey

As confirmed in the email the PJS are bagged in a correct size but has been unfortunately ticked incorrectly on tag i do apologise , if you measure them they are the correct ordered size. However as discussed i did however send a replacement and was expecting the pjs returned ( at my cost) but have not yet in reciept of them. I an sorry you still confirm you have not had the replacement which i sent out- i have emailed you to confirm i will therefore issue a full refund on return of the items

Many Thanks
Lisa

Noté 1 sur 5 étoiles

Didn’t receive over £40 worth of…

Didn’t receive over £40 worth of harnesses etc and no response from doffle dog after many emails . Lisa is saying as you can see I didn’t send info this is totally untrue

3 novembre 2022
Logo de Doffle Dog LTD

Réponse de Doffle Dog LTD

Hi Julie

you advised you received the incorrect items and i asked you to please send a picture of the box and items you received

i am awaiting this information to proceed

Lisa

Noté 5 sur 5 étoiles

Just amazing

Just amazing! Can’t say enough how great the customer service was over Instagram, it made the whole experience so special! The harnesses are such great quality and Bridgette looks so pretty in it :) thanks so much again!

21 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing high quality products!

Amazing high quality products!
Always lovely and friendly customer service which makes ordering more effortless!
Won’t put anything else other than Doffle Dog on my puppy❤️

13 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent customer service, quick delivery and amazing products! Highly recommend.

13 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Doffle is a high quality brand

Doffle is a high quality brand, fashionable but with dogs safety and comfort in mind. Lisa creates beautiful designs and packs every order herself adding a thoughtful gift to go with the items you have ordered. As a first time dog owner i only want the best for my little pup and doffle is most definitely my go to brand. Lisa made me feel valued as a customer and goes above and beyond to provide for you and your dog with affordability in mind. Love love love doffle

12 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Woww what can I saw the Halloween set…

Woww wow woww omg the Halloween set is outstanding but I have to say the penguin pup bundle I have just received including the adult pjs is the nicest design I have ever seen totally blown away with it all! This is the Christmas design but not like other brand Christmas stuff it’s unique, modern and luxury without being too Christmassy very rich looking beautiful blue and silver like ice white totally in this year and penguins! You have done it again too marks for design and luxurious look and feel love love love it!! Your smashing it xx

7 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

100% reccomend! Doffle are AMAZING

These products are AMAZING quality! The Doffle team were always there if I needed them via instagram! The products arrived really quick. My dog absolutely loves his new accessories! 100% recommend! 💗

4 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

DOFFLE is just fab!

DOFFLE is just fab! Such beautiful, unique and quality products. All of the items are just lovely and our puppy loves them too. Lisa is also amazing and so helpful when answering any questions or providing any advice about her products. From the packaging, to the products themselves everything is so personal and worth every penny!!! They also do some great deals which are 100% worth it. Overall we have not been disappointed and will continue to watch out for future products.

30 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Products arrived really quickly and…

Products arrived really quickly and kept updated. Packaging was lovely and really pleased with the harness set. Quality is really good and washes well. Will be purchasing more !!!

16 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I can’t put into words how amazing…

I can’t put into words how amazing Doffle dog products are. We’ve followed the amazing business from the start and honestly can’t rate them enough for their quality. Domino has had his harness since a puppy. Nine months down the line it’s still like brand new. We get lovely compliments from people of how lovely the products are. Definitely can’t rate them enough.
Lots of love from Mel and Domino the Dotty Dal

29 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Me and my two cockers LOVE Doffle

Me and my two cockers LOVE Doffle!
Our recent order of their ‘Penguin Pup’ collection was perfect in every way.
The quality of the products and the designs are unmatched within this industry. The charity work they do is to be admired.
From Harnesses to human apparel attention to detail is never missed. Will continue to buy from Doffle for as long as they are selling!

27 septembre 2022
Avis spontané

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