Donner Avis 

I bought a Donner Hush travel Guitar and basically it is completely useless as playable instrument. The Guitar comes with metal shaped bars to provide the outline of a real guitar. These plug into the guitar but are completely ill fitting and so provide no real support and twist as you try and play. I have not been able to find a way to hold it so it is stable enough to play. I can't believe the producer of this guitar ever played it as they would have realised it was absolutely useless. I will never buy anything from this supplier again.

If it were possible to give a negative rating, I would. This has been one of the worst customer service experiences I've had.

My package was delivered to the wrong address, and every attempt to contact customer service was ignored. I made numerous phone calls that went unanswered and sent multiple emails, only to receive a response four days later. Even DHL was unable to help resolve the issue.

In the end, I had to track down the parcel myself and knock on doors to find where it had been delivered. Thankfully, the people who received it were honest and happy to return it to me.

The complete lack of communication, accountability, and urgency was extremely frustrating. Had I not taken matters into my own hands, I may never have received my package. I would strongly recommend purchasing from a more reliable vendor that values its customers and provides proper support when things go wrong.

I recently purchased from Donner’s online store, and I have to say the experience exceeded my expectations—especially when it comes to customer care.

Their website is easy to navigate, with a wide range of instruments and accessories that suit both beginners and more experienced musicians. I was particularly impressed by how clearly everything was presented, making it simple to compare options and find exactly what I needed.
What truly stood out, though, was their customer support.
After placing my order, the updates were consistent and reassuring. Shipping was prompt, and the instrument arrived well-packaged and in perfect condition. It matched the description exactly, which is always a relief when ordering online.

I also had a small follow-up query after receiving my order, and their support team handled it efficiently and professionally. The whole interaction made me feel like a valued customer, not just another order number.
Overall, Donner delivers not only solid, reliable instruments but also excellent customer care that builds trust. I’d definitely recommend them to anyone looking to buy musical equipment online with confidence.

I placed an order for a synthesiser, I was advised that this would come in TWO parcels. I got offered the choice of delivery, I chose delivery for me to a collect the parcel. I got an email saying the parcel was ready for collection, I collected the parcel only to find only 50% of the order was there. The other 50% came by Yodel the next day (not their fault), not a very good delivery option. A "TAD" frustration hence the two Stars.

After a problem with a string breakage fault Donner was so brilliant sending me a replacement and their customer service is top notch

I ordered the 'Donner DST-152 39 Inches Electric Guitar Kit HSS Pickup Coil Split Solid Body Electric Guitar with Amp/Bag/Accessories'. I thought this would provide my son with everything he needed to learn electric guitar. However the 'Amp' I received is TINY! About 15cm across. The amp in the advertised photo is shown in a very misleading way, making it appear much larger than it actually is. I now have to buy an additional amp. Very misleading selling technique.

I bought the Donner ded 200X Electric drum kit, and at first i did not like it but I've had it 2 months now and I love it. You have got to mess around with the settings. It's a budget kit £399 🥰 dual zone cymbals, dual zone mesh snare, single zone mesh tom pads, 6"rubber kick tower. Don't go off the settings straight out of the box If you're thinking of getting the Donner ded 200X, it is an exceptional budget starter kit and Donner are a great product, and the company listens to you💯%. Try these settings, Hi-Hat voice 07, Sensitivity, 03, Pitch 127, Threshold 10, X talk 03, Retrigger 05, Vel 03,Vol 120. Snare Voice 27, Sensitivity 03, Pitch 00, Threshold 10, Xtalk 07, Retrigger 05, Vel 03, Vol 127. Tom 1,2 3, all voices 23, Sensitivity 03, Pitch 00 Threshold 07, Xtalk 03, Retrigger 07, Vel 03, Vol Tom 1, (115) Tom 2,(120) Tom 3 (125). If you like a more tighter pop sound try toms 1,2,&3 voice 01. Crash 1&2 voice 10, crash 1 pan slightly left at 44, Crash 2 Pan Slightly right at 88, Cash 1&2 Sensitivity 03, Threshold 09, Xtalk 03, Retrigger 04, Velocity/Vel, 03, Vol 125. Ride Voice 05, Sensitivity 02, Threshold 08, Xtalk 03, Retrigger 05, Vol 127 altering the pitch on the ride gives it the difference between a 20"/22"/24" ride cymbal the Velocity set at 3 makes the stick hit stand out, mine sounds like my old 22"Zildjian Z Custom. Crash 1&2 have a great bow ring & the edge a mellow crash. Snare 27 has a good recorded sound it is the same as snare 02 but with a tighter sounding head. Snare Voice 02 has a dead dampened sound They both have a studio recorded sound. Snare Voice 24 has a nice tight lively ring. All the snare sounds you can alter the pitch to your liking, the factory setting is pitch 64 which sound great but dropping the pitch down to 00 gives them all a fatter sound. The kick rubber pad, Voice 04, Sensitivity 02, Threshold 10, Retrigger 05, Xtalk 03, Vel 03, Vol 90. If you have the mesh kick pad, Sensitivity 04, Threshold 20, Retrigger 05, Vel 03, Vol 100 this is stop the kick from double hits. I've put sponge in mine, tune the head low with plenty of give it sounds great with a double pedal if it still double hits then take the retrigger up one increment at a time till it stops don't take it more than 7 as it starts to miss hit. Set treble full, Bass 1/4 past. Set Ambience to 02, then turn it up till you can just start to hear it on the kick. Kick Voice 04 has a thud, Voice 10 has a room sound, voice 17 a deeper boomy sound, Voice 20 has a real Ian paice, deep purple live boom to it. I have a drum vst plug in but this user kit setting is just as good. Get some better headphones the ones supplied are awful🤮🎧 they don't do the kit any justice at all i use OneOdio pro C studio £21 from AliExpress 8 days to arrive from china same ones on Amazon £41. They will make the kit sparkle & sound amazing. I have the newer DED 200 module so i don't know if the voices are the same as the older versions, but it is an exceptional budget starter kit for the price better than the Alesis nitro mesh which my friend has. It only has single zone cymbals. I would definitely recommend Donner ded 200X by Xutuo-eu 💯🥁👍