do not buy. no customer service. they messed up and sent me two left shoes. AI only customer service no person option. told email only. no response to my issue. no public reviews publushed.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I did have an issue with my order but the customer service was great and got my issue resolved in a timely manner. The slides themselves do fit a little snug but are still very comfortable.
L'entreprise a répondu
These Draco slides are straight🔥 Super comfortable right out the bag no break-in needed at all. The fit is perfect, and the cushioned sole makes them easy to wear all day without your feet getting... Voir plus
L'entreprise a répondu
Draco Slides are super comfortable and honestly great for recovery, no complaints there. They’ve got a ton of colors and designs too, which is a nice bonus. The downside is the shipping. It’s almos... Voir plus
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3,8
Bien
223 avis
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A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Love these things they are so comfy and…
Love these things they are so comfy and look cool
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for the love! 🖤 We’re so glad you’re loving the comfort and the look, enjoy rocking your Dracos!
Great fit love them
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for the review! 🙌 We’re happy to hear the fit is perfect and that you love them. Enjoy your Dracos! 💚
Draco slides experience
This is the best website whether for comfy hats, slides and other accessories you might need
1 novembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for the love and support! 🖤 We’re glad you’re enjoying the slides.
Honestly this was so worth the hype so…
Honestly this was so worth the hype so comfy love the plushy inside and squishy really comfortable really versatile with the colors looking forward to the new slides!!!
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you so much for this review! 🙏🖤
We’re hyped you love the plush, squishy feel and all the color options, can’t wait for you to try the new slides too!
Very comfortable and they look very…
Very comfortable and they look very expensive, got many compliments from my first day of wearing them. Even referred someone on where to buy them. 10/10
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Love this! 🙌 Thank you for rocking your Dracos and even putting someone else on to us 💚
Amazing delivery time
Amazing delivery time, amazing product, just amazing in everythinh
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Love hearing this! 🤍 Thank you for the amazing feedback, so glad the delivery and the slides came through for you.
Very good quality
Very good quality, true to size. Comfortable for everyday use, I recommend this product.
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you so much for the love! 🤍
We’re happy the quality, fit, and comfort are all hitting the mark for everyday wear.
Amazing Quality Slides
Amazing Quality Slides. IMO most comfortable slides ever.
24 décembre 2025
Avis spontané
Réponse de Dracoslides
Love hearing you call them the most comfortable slides ever 😄💚 Thanks for rocking Draco and for taking the time to leave this review!
Réponse de Dracoslides
Love to hear they’re amazing and comfy for you 🙌
In love with them so much fits perfectly
In love with them so much fits perfectly
25 décembre 2025
Avis spontané
Réponse de Dracoslides
So glad you’re loving them and that the fit is perfect 🖤 Thanks for rocking Dracos!
Good quality.
Got this as a Christmas present, love the packaging they came with a cool silk bag. The colors look the same as the image on the website.
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Love hearing the colors matched the pics and that the silk bag was a hit 🎁 Thanks for choosing Dracos for a Christmas gift!
good overall quality
great quality shoes fit true to size comfortability is a 10/10 🙏🏽
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for the love and the 10/10 🙏🏽 We’re so glad they fit true to size and feel great on your feet!
amazing quality and there to comfy on…
amazing quality and there to comfy on my feet
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for the review! So glad the quality and comfort are hitting the mark for you 🙌
i order two draco slides a while back...
i ordered two draco slides a while back and they never came in i asked them to help me and they did. sooner or later they came in to us but turns out they gave us the wrong size for one of them i ordered a 11-12 but a 9-10 came in it ended up not fitting my brother then i asked them again and they gave me a link for an exchange i went into it and it was asking for 45 even tho they were the ones that gave me the wrong size ive never delt with such a difficult company like this i would like a response please and thank you
25 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for reaching out and I’m really sorry you’ve had to deal with all of that. If we sent the wrong size, you shouldn’t be paying an exchange fee, so that’s on us to fix. Please contact our support team with your order number and a screenshot of this review so we can review the exchange link, remove any incorrect charges, and get the right size sent out for your brother. We appreciate you giving us a chance to make this right.
They are the best in the game and…
They are the best in the game and everything is tuff about them💯
24 décembre 2025
Avis spontané
Réponse de Dracoslides
Appreciate you fr 🙌 Glad you’re rocking with them and feeling the tuffness all around 💯 Thanks for riding with Draco!
Horrible customer service and extremely late express shipping
I ordered my 2 pair of slides on dec 16th with express shipping 1-5business days. the shipping label was made the same night because it was updated in the tracking that was sent to me. Dec 18th still no movement. I reached out to support by email and was told we were escalating the issue. Dec 20th sent another email and still no movement response was another automated email that they were escalating the issue. Dec23rd came after 6 emails later there is finally an updated tracking saying my items will be there on dec 27th after Christmas. I emailed them yet again and demanded my money back and definitely return my express shipping because there service is unprofessional and definitely not fulfilling orders properly. Amd of course I received another automated email of escalation.
I will be returning them as when and if they ever get to me and today is Dec 24th. These were my sons Christmas gift and literally the only things that were on his list.
I had hopes for this sote but it is definitely horrible amd will definitely Not recommend to anyone. Will also post this on all social media platforms because the reviews on the site are fake reviews.
16 décembre 2025
Avis spontané
Réponse de Dracoslides
We’re really sorry for how this went, especially since these were your son’s main Christmas gift and you paid for express shipping; this isn’t the experience we want anyone to have, and we understand how all the “we’re escalating it” replies felt like nobody was actually fixing the problem. Holiday carrier delays have been rough this season, but we take responsibility for our communication and for not meeting the express-shipping expectations you were given. If you’re open to it, please email our support team with your order number and use the subject line: “TRUSTPILOT REVIEW – ORDER #_____” so we can pull your case right away, arrange the return, and make sure your product and any eligible shipping costs are handled properly. We’re not okay with you feeling scammed and would really like the chance to make this right
Scam
Order 4 pairs 10 days later emailed multiple times asking when order was going to ship then 2 days later got email claiming order shipped but after calling DHL and USPS I found they only created a shipping label and these were for my kids for Christmas so I’ve made my mind up to ensure I reported them to my bank for fraud and reported them to the better business bureau. SCAM SCAM SCAM!
17 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for laying all of this out, we can completely understand why, with a Christmas deadline and confusing tracking updates, this would feel really upsetting. Creating a shipping label without clear movement on DHL/USPS and having you feel like you’re not getting a straight answer is not the experience we want anyone to have, even with the holiday rush and carrier delays in the mix. We’re a real team and take concerns like yours seriously, so we’d like to personally review your order, confirm exactly what happened, and either get your slides to you or make things right with a refund (including express shipping where applicable). Please email us at info@dracoslides.com with the subject line “TRUSTPILOT REVIEW – ORDER #_____” so we can pull up your details right away and resolve this directly with you.
Shipment never received
I ordered three separate items on December 1st. It is now December 23rd and none of them have arrived in time for Christmas. 🤦♀️ I had express shipping and everything should have been here within 1-5 business days. Also, one part of the website says my gift card was already delivered to an email address and another part of the website says it is still in pre-shipping status. I have yet to receive anything via email or in person from this company. The phone number doesn't even go to a ring, it immediately hangs up on you when you dial it. The chat feature is an AI bot that says it will get somebody to respond to me. No luck yet.
1 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for taking the time to share this, and I’m really sorry for how stressful this has been, especially with Christmas coming and multiple items involved. This isn’t the experience we want anyone to have with Draco, and we want to sort this out properly. Please email us info@dracoslides.com with your order number and the subject line “Trustpilot – Shipment never received” so we can pull your file right away, confirm what’s happened with the three items and the gift card, and either get a replacement shipment moving or look at other options (including express-shipping reimbursement where it applies). We genuinely appreciate your patience and the chance to fix this for you.
Very bad customer service experience
Ordered a Christmas gift for our grandson on November and purchased the free return add on.
Saw our grandson on Dec. 20. The slides are too big so I tried to return them. The return was rejected and was told it was longer than 30 days. This is a ridiculous policy at Christmas! Bad business. I have emailed 3 times and left 2 tele messages and no one has responded.
22 décembre 2025
Avis spontané
Réponse de Dracoslides
Thank you for sharing this, and I’m really sorry for the frustration around your grandson’s gift and for not getting a response yet. Our standard policy is 30 days, but since you purchased the free return add-on and this was a Christmas gift, we’d like to take another look at your case. Please email info@dracoslides.com with your order number and the subject line “Trustpilot – Free Return Add-On” so we can find your messages quickly and see what we can do to make this right for you and your grandson.
This company is a total scam
This company is a total scam. DO NOT order from is company. I ordered a pair of slides from my son Christmas present with express shipping on Dec 2. Was told they would check in on it and still nothing from emails. I will never shop with this company again
23 décembre 2025
Avis spontané
Réponse de Dracoslides
We’re really sorry for how this has felt, especially with this being your son’s Christmas present and ordered with express shipping. This isn’t the experience we want anyone to have. Please email info@dracoslides.com with your order number and the subject line “Trustpilot – Dec 2 Express Order” so we can immediately look up what happened, and either get a replacement out or work on a solution that you’re comfortable with.
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