Just received my first order. Everything arrived in perfect conditions!!! Great service! I will be ordering more!!! Thanks!!! 10/10
L'entreprise a répondu
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Lisez les avis des autres
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First time customer. Shipment takes 1 week only with let me know each step one by one. I got my favorite products packing so carefully with love. Prices is really good. Affordable and reasonable. Will... Voir plus
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I use a niche brand Wiqo -great to find Dr Adams stocks it at reasonable prices although tax is added after you select - I had to go back to see why my bill was £10 more - tax & postage ! Delivery was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Dr Adams Laboratories is a one-stop shop for aesthetic supplies. We work with some of the leading brands in aesthetics at competitive prices. Our business values makes sure our customers are always at the forefront of what we do, which is why we try to provide the best possible service.
Coordonnées de contact
Royaume-Uni
- dradamslaboratories.com
4,6
Excellent
281 avis
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A répondu à 100 % de ses avis négatifs
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Ok but I’ll probably go elsewhere
I placed an order quite late on a Friday so it would have been picked up first thing on the Monday morning. I hadn’t heard anything by Wednesday afternoon so gave a call to chase things up. I think they must use a third party company to answer their calls as the person I spoke to couldn’t actually tell me anything about the order, they could just pass on messages. Within an hour of calling I received confirmation that the order was being shipped and it arrived on the Thursday. This might be coincidence but I do wonder how much longer I would have waited if I hadn’t chased up the order. I’ve used other providers in the past and have found them generally more responsive with faster dispatch. A lot will also price match so I’ll probably go elsewhere in the future.
22 janvier 2026
Avis spontané
Réponse de Dradamsaesthetics
Hi Robert,
I hope you’re well.
My name is Holly and I’m one of the Account Managers here at Dr Adams Aesthetics.
I’m reaching out in response to your recent Trustpilot review, as I oversee our customer feedback.
Thank you for taking the time to share your experience. I’m sorry that the service you received didn’t meet your expectations.
I’ve escalated your order internally with our Office Manager to understand why it wasn’t dispatched as promptly as it should have been. We do aim to process orders as efficiently as possible, often next-day delivery where stock allows, so this delay is not representative of our usual service.
While I’m pleased your order was dispatched and delivered shortly after you contacted us, I fully appreciate that you shouldn’t have had to chase for reassurance, and I’m sorry for the frustration this caused.
We genuinely value your feedback, as it helps us improve, and we truly appreciate you giving us a try. We would love the opportunity to work with you again in the future. Please don’t hesitate to reach out if you’d like to enquire again, we always aim to be competitive and are more than happy to review any price match requests.
Thank you again, and I hope you have a great weekend.
Kind regards,
Holly
I had a problem with a delivery
I had a problem with a delivery, as a product I am not sure I didn’t use yet.
23 décembre 2025
Réponse de Dradamsaesthetics
Thank you for taking the time to leave a review — we really appreciate it.
I’m sorry to hear that you experienced an issue with the delivery. I’ve looked into your order and can see that the original parcel was returned to our office after an unsuccessful delivery attempt, as the courier advised no one was available to accept it. As soon as the parcel was returned to us, we sent it back out to you on the same day. We always aim to arrange redelivery as quickly as possible whenever we can.
I really hope you’re happy with your products, and please don’t hesitate to get in touch if you need any further assistance in the future.
EXCELLENT SERVICE
The company communication, coordination, handling the delivery is outstanding. DPD messed up on a delivery and sent the parcel back to the company. Contacted the company, got reply in no time, the issue was resolved in hours, on the same day the parcel was sent back to me. Outstanding!
9 janvier 2026
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Always here when you need us :)
I ordered last minute and expected it…
I ordered last minute and expected it in 2 - 5 days but got it next day.... during the Christmas rush so it's my new go to Aesthetics retailer now. So pleased
23 décembre 2025
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! Here whenever you need us :)
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Have a great start to the New Year!
Excellent service
Excellent service. Jakey texted me to exactly tell me the goods were being despatched and when they would approx arrive.
18 décembre 2025
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Always here if you need anything :)
Fast delivery)
18 décembre 2025
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Have a great start to the New Year!
High quality products that you can…
High quality products that you can trust. I brought dermaheal SR and it's been excellent for my microneedling treatments no adverse reactions or breakouts on my skin. Delivery was really speedy and I will be purchasing again from this supplier.
18 décembre 2025
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Have a great start to the New Year!
Dr Adam’s go above expectations …
Dr Adam’s go above expectations for customers. Highly recommended the company
17 décembre 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much again for this review, we really appreciate it x
I am certain this website is…
I am updating my previous review. After posting it, the company reached out to me and has been responsive. They are currently investigating the whereabouts of the package and are in the process of issuing a refund for my order.
I appreciate that they followed up and are working toward a resolution.
23 octobre 2025
Avis spontané
Réponse de Dradamsaesthetics
Hi Erla,
I hope you’re well.
I have also sent you the below message but wanted to post on here for you as well. I manage our Trustpilot reviews and was really disappointed to see your review this morning. I completely understand your frustration, and I want to sincerely apologise for your experience.
Your feedback has been escalated to our Customer Services team as a priority, and you should already have received a message from Ben, one of our Customer Service agents, who is now investigating your order.
I’m very sorry that your follow-up emails were missed — this should not have happened, and I’ve raised this internally so it can be addressed and prevented going forward.
While I fully acknowledge that we have let you down with our communication and that your package should not have taken this long to arrive, I want to reassure you that we are not fraudulently placing orders or taking payments. We genuinely do our best to fulfil and manage all of our US orders, although delays can occasionally occur due to customs processing. At this stage, we suspect your parcel may have been held at customs or has unfortunately gone missing, and Ben is actively looking into this for you.
In the meantime, please don’t hesitate to message us here at any time. I did previously send you a message to thank you for your order, and we are always available to help on WhatsApp. I’ve also sent you an invitation to join a group chat that includes myself, our Customer Managers, and the Customer Services team. If you would like to accept, there will always be someone there to support you, including Ben, who is handling your case.
Once we’ve resolved this for you, we would really appreciate it if you would consider removing your review, as we would never want anyone to think our website is fraudulent.
I’m truly sorry again for the lack of communication, and I really hope we can make this right for you and get to the bottom of what’s happened to your parcel.
Thank you for your patience.
Kind regards,
Holly x
Excellent service
Very personable experience and swift delivery, each time we place an order.
21 novembre 2025
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. If you ever need anything please just reach out :)
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. We are so pleased you are happy with the service you have received.
Réponse de Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. We are so pleased you are happy with the service you have received.
Good price and Authentic
Good price and Authentic. I was worried about the quality. But I verified it. The costume service was good too!
30 septembre 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for this review, we really appreciate your time in completing in. Here whenever you need us :)
Prompt delivery and great customer…
Prompt delivery and great customer service. Tnanks
20 octobre 2025
Réponse de Dradamsaesthetics
Thank you so much for the lovey 5 star review. We really appreciate it and look forward to working with you for your next order.
With Love From Dr. Adams
Everything arrived quickly
Everything arrived quickly. I had a small
Issue with the order, but it was resolved quickly after a few phone calls and emails.
18 octobre 2025
Réponse de Dradamsaesthetics
Thank you for your honest 5 star review. We're pleased we were able to swiftly rectify the issue and get everything to you quickly.
Your satisfaction is our number 1 priority.
With Love From Dr. Adams
Great service
Fab company. I've used them many times now. Fast delivery. Email confirmation always sent after ordering. Great service 👏🏼 thankyou.
23 octobre 2025
Avis spontané
Réponse de Dradamsaesthetics
We really appreciate your lovely 5 star review. We pride ourselves on giving a first class customer experience, so we're so pleased your review reflects this.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you for your lovely 5 star review.
We look forward to working with you for your next order.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you for your lovely 5 star review. We truly appreciate the feedback.
We look forward to working with you for your next order.
With Love From Dr. Adams
Easy online ordering
Easy online ordering, competitive prices
Offer discount for bulk buying
Personal touch with WhatsApp messages and next day delivery available
17 septembre 2025
Réponse de Dradamsaesthetics
Thank you for the lovely review. We can't thank you enough for your loyalty and for being such a great customer. We are thankful that you trust us to support you and your clients.
We look forward to working with you for your next order.
With Love From Dr. Adams
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