Just received my first order. Everything arrived in perfect conditions!!! Great service! I will be ordering more!!! Thanks!!! 10/10
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Lisez les avis des autres
I have been purchasing products from Dr. Adam Dan for a while now, and I am always impressed with their excellent customer service. They are incredibly attentive, and I can always find top-quality pro... Voir plus
L'entreprise a répondu
First time customer. Shipment takes 1 week only with let me know each step one by one. I got my favorite products packing so carefully with love. Prices is really good. Affordable and reasonable. Will... Voir plus
L'entreprise a répondu
I use a niche brand Wiqo -great to find Dr Adams stocks it at reasonable prices although tax is added after you select - I had to go back to see why my bill was £10 more - tax & postage ! Delivery was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Dr Adams Laboratories is a one-stop shop for aesthetic supplies. We work with some of the leading brands in aesthetics at competitive prices. Our business values makes sure our customers are always at the forefront of what we do, which is why we try to provide the best possible service.
Coordonnées de contact
Royaume-Uni
- dradamslaboratories.com
4,6
Excellent
281 avis
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A répondu à 100 % de ses avis négatifs
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My second review
I left a 5-star review after my first purchase because Dr. Adams Aesthetics was the only company that had everything I needed in one place—and their customer service was exceptional.
After my second order, I’m even more impressed. When an issue arose (completely out of their control), I emailed them and received a prompt reply with two generous solutions—both far beyond what I expected. I chose to have the items re-sent, and despite a brief delay, I was kept fully informed and received my products quickly.
Their service is consistently top-notch, their prices are fair, and their product selection is unmatched for my needs. I have access to plenty of discount codes from other vendors, but I’d rather pay full price here than sacrifice quality or support.
Thank you for being the kind of company that makes loyalty easy. I truly appreciate you.
7 octobre 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the lovely review. Amazing customers likes yourself, are the very reason why we continue to be the best versions of ourselves every single day. It's our pleasure to have the opportunity to support.
We look forward to working with you for your next order and we appreciate you too.
With Love From Dr. Adams
I made a good experience in the end
I couldn’t be more disappointed
I bought the Dermaheal eye serum and had quite a reaction. But I thought to give it definitely another go as sometimes my skin can do that. But it just got worse and I got in touch with Dr Adams and they asked me to send pictures which i think it’s just fair. They then said I have to wait. So i waited. I wrote 2 more emails that were ignored and I still wait to hear back.
I finally heard back today and to be perfectly clear I have made the mistake not to read through the website properly as it is only for professionals to use .
But the account manager was really helpful and supportive and I am now waiting for a refund which is highly appreciated.
Thank you for actually looking after your customers.
That’s so much more than most companies do .
22 septembre 2025
Réponse de Dradamsaesthetics
Thank you for your honest review. I'm sorry to hear about the reaction received, although after reviewing protocol it was established that this is due to the treatment not being completed by a certified professional.
Since the review above, I know we've now shared the communications we had sent during the period you'd mentioned of no communication, and it had been established that these may have gone into your email junk / trash folder, which can sometimes happen based on automations on an email mailbox.
We're pleased you're happy with the outcome and the full refund being received.
Please do refer us to the trained professional who usually completes your treatments, it would be our pleasure to support them, and continue to support yourself indirectly.
Wishing you all the best.
With Love From Dr. Adams
Fantastic
Hi I got my m. Pen needles without any issues they in great condition and delivered within 5 days even though there was a shortage of stock. I will definitely recommend and use again. Thank you!
22 septembre 2025
Réponse de Dradamsaesthetics
Thank you for the lovely 5 star review. It's our pleasure to help get what you need, when you need it, even when there is limited supply available.
We look forward to working with you for your next order.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you so much for your lovely 5 star review. It's always a pleasure. Customer satisfaction is our priority, and we have a strong focus on efficiency to deliver this service.
We look forward to working with you for your next order.
With Love From Dr. Adams
This is the worst experience till now I…
This is the worst experience till now I didn’t receive my order I ordered it since three weeks and no one can help me and tell me what happened to my order the UPS SENT ME IT IS LOST
I WANT REFUND for the order
23 septembre 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you for bringing this to our attention, and I’m very sorry to hear about your frustration — we absolutely understand how upsetting this must be.
I’ve investigated your order, and here’s what we believe happened:
- Your parcel was held in customs for inspection, which unfortunately caused a significant delay beyond our control.
- We’ve been providing regular updates every step of the way (via email and tracking notices) to keep you informed.
- In this particular case, your order is awaiting customs clearance.
We absolutely stand by our commitment to customer satisfaction. We are more than happy to issue a full refund.
Please send an email to info@dradamsaesthetics.com with your order number and Trust Pilot Review update in the subject, and our team will process your refund promptly for you. We’ll also arrange for a confirmation once it’s completed.
We sincerely apologise for this poor experience and the inconvenience caused, but rest assured this is an isolated scenario which is outside of our control.
If you’re ever willing to give us another chance in the future, we’d love the opportunity to restore your trust.
With Love From Dr. Adams
Excellent range of products
Excellent range of products, fast and secure delivery. thank you!
10 septembre 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the lovely review. We can't thank you enough for taking the time to provide feedback on the great service you've received.
We look forward to supporting you with your next order. If you need anything in the meantime, please do let us know.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you so much for the lovely 5 star review. We value your honest feedback and custom. Customer satisfaction is our number 1 priority, so we're pleased your feedback reflects this.
We look forward to working with your for your next order.
With Love From Dr. Adams
Quick delivery and product as…
Quick delivery and product as described, very pleased with my purchase.
21 août 2025
Réponse de Dradamsaesthetics
Thank you for the lovely 5 star review. All processes are streamlined to bring you the best in the industry efficiently.
We're happy you're pleased with your purchase.
We look forward to working with your for your next order. We're poised and ready if you need any assistance in the meantime.
With Love From Dr. Adams
Amazing service everytime!
Amazing service everytime!! Never use anyone else.
1 septembre 2025
Avis spontané
Réponse de Dradamsaesthetics
Wow what a review! Thank you so much for your lovely comments. Customer satisfaction is our number 1 priority, so we can't thank you enough for sharing this feedback.
We look forward to working with you for your next order, but we're here if you need any help in the meantime.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you so much for the lovely 5 star review. We really appreciate your feedback.
We look forward to working with you for your next order, and in the meantime, we're here if you have any questions.
With Love From Dr. Adams
Execellent
Really, really happy with this company... Speedy, perfect products and huge cost saving!
16 août 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the lovely 5 star review. We really appreciate your feedback and value your customer.
We look forward to working with you for your next order.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you for the lovely 5 star review. Our procurement team work tirelessly to provide a huge range of innovative and trending products, and we focus on getting them to our customers quickly, efficiently and at amazing prices. We're pleased you're happy with your purchase.
We look forward to working with you for your next order.
With Love From Dr. Adams
Always prompt delivery with excellent…
Always prompt delivery with excellent products and competitive prices.
13 août 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the lovely 5 star review. We really appreciate the feedback.
We look forward to working with you for your next order.
With Love From Dr. Adams
Réponse de Dradamsaesthetics
Thank you for the lovely 5 star review. Customer satisfaction is our number 1 priority.
With Love From Dr. Adams
I am extremely satisfied with Dr
I am extremely satisfied with Dr. Adams and their team. The service was professional, efficient, and friendly. Highly recommended!
6 août 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the lovely review. As a loyal customer, it means a lot for you to leave such great feedback; we very much appreciate it.
We look forward to supporting you with future orders.
With Love From Dr. Adams
Great customer service
Spoke with the team about the unpleasant experience with DPD which was acknowledged and suggested new plan going forward to avoid this happening again. The product itself is amazing so all in all a very promising future cooperation awaits. Soon my one star became a 5 star thanks to your support.
22 juillet 2025
Réponse de Dradamsaesthetics
Hi Marian,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your recent delivery with DPD fell short of expectations, especially the issues with delivery timing and the internal damage to your parcel.
I'm pleased we were able to quickly offer an alternative delivery method via Royal Mail that suits your movements better. Customer satisfaction remains our number 1 priority, so we're pleased you're happy to continue working with us based on our recent conversation, and we look forward to receiving your next order.
We’ve also shared your note about the damaged contents with DPD.
It means a lot to us that you continue to choose to work with us—we truly appreciate your loyalty.
If there’s anything else we can do to assist in the meantime, please don’t hesitate to reach out to our support team directly at info@dradamslaboratories.com with your order number.
With Love From Dr Adams
Excellent customer service when there…
Excellent customer service when there was a slight problem with my order. Great products at reasonable prices
20 juillet 2025
Réponse de Dradamsaesthetics
Thank you so much for the lovely 5 star review. Customer satisfaction is our number 1 priority, so we're pleased the prompt resolution and competitive pricing exceeded expectations.
We look forward to working with you for your next order.
With Love From Dr. Adams
excellence!
I'm so excited to have gotten my second order from here! thank you for the super-fast shipping and as always amazing products!
23 juillet 2025
Avis spontané
Réponse de Dradamsaesthetics
Amazing review, thank you so much. We really appreciate your feedback and value your custom.
We look forward to working with you for your next order.
With Love From Dr. Adams
One of the best in the market
One of the best in the market ! Reliable great value and great communication !
22 juillet 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the great review. We really appreciate you taking the time to share your experience.
We pride ourselves on outstanding value and effective communication, so we're pleased you've enjoyed experiencing the same.
We look forward to working with you again for your next order.
With Love From Dr. Adams
Amazing service from Carla
Dr Adams and the team have been absolutely amazing every time I’ve made an order. I had an emergency last week where I need to have the products on the same day and i spoke with Carla who was absolutely amazing and managed to deal with my request last minute. Absolutely gem!
17 juillet 2025
Avis spontané
Réponse de Dradamsaesthetics
Thank you so much for the amazing 5 star review, and for the personal feedback for Carla.
Carla and the team work tirelessly to provide customer satisfaction, so we're pleased your experience reflect this.
We look forward to working with you for your next order.
With Love From Dr. Adams
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