Just had a visit from josh and his collegue,what an experiance turned up on time,and explained what they what they were going to do, And sorted the problem out very quickly very professional would re... Voir plus
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After our bathroom plugholes suddenly started theatrically spouting water and toilets were loudly bubbling, a worried call to Drain Response (known as Bristol Drains via Google) seems to have fixe... Voir plus
Glen and Bob were polite, professional and efficient. They quickly identified the location of the blockage from our toilet and unblocked it. Glen was also able to reconnect the pipework behind the loo... Voir plus
Glen turned up ontime, very professional and knew what he was doing right from the get-go, friendly manner and nothing too much trouble getting rid of a blocked pipe that had 10 years build up of comm... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Drain Response Ltd is a seasoned leader in the drainage industry, proudly serving both domestic and commercial clients across the South of England. With years of expertise and a commitment to excellence, we provide reliable, efficient, and high-quality drainage solutions tailored to meet the diverse needs of our customers. Trust Drain Response Ltd for professional and prompt service, ensuring your drainage systems run smoothly and effectively.
Coordonnées de contact
19 Boveridge Gardens, BH9 3RF, Bournemouth, Royaume-Uni
- 0800 043 0392
- info@drainresponse.co.uk
- drainresponse.co.uk
4,7
Excellent
243 avis
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A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Outstanding service from Glen & Bob!
Outstanding service from Glen & Bob!
What a lovely, friendly and professional couple of blokes. Outstanding service, updated throughout the process of the job and advised on plan. Would highly recommend them.
6 février 2025
Avis spontané
Réponse de Drain Response LTD
Dear Tracy,
Thank you for your wonderful review! We’re thrilled to hear that Glen & Bob provided outstanding service and kept you well-informed throughout the process. Customer satisfaction is our top priority, and it’s great to know we met your expectations. Your recommendation means a lot to us!
Best regards,
Drain Response Ltd
Would definitely use again
Came over same day. Very helpful. Explained everything
30 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear HC,
Thank you for your review! We’re glad we could assist you the same day and that you found our team helpful and informative. Providing clear explanations and great service is always our goal.
If you ever need us again, don’t hesitate to get in touch!
Kind regards,
Drain Response Ltd
New drainage system
Following a first visit to unblock the toilet,cctv was used to identify the causewhich was root damage. Josh returned to upgrade the drainage system, attend to broken pipe, hp water jet, de scaled the system then installed structural liner through the broken clay pipework. Also installed a new manhole. Josh and Simon then tested the system to ensure that all was ok,!then they cleaned up everything. A thoroughly professional job and I would recommend them to anyone.
21 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Andy,
Thank you so much for your thoughtful review and for taking the time to share your experience. We’re delighted to hear that Josh and Simon provided a professional service and that you were pleased with the work carried out. From identifying the root damage to upgrading the drainage system, installing the structural liner, and ensuring everything was left clean and tidy, we always strive to deliver the highest standard of service.
Your recommendation truly means a lot to us, and we’re grateful for your trust in our team. If you ever need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Drain Response Ltd
Commercial Drainage Blocked Resolved
Glen & Nick came to a commercial office to help resolve a drainage issue with flooding. Using the right tools for the job, camera and water jet, Glen and Nick were able to dislodge the issue. A very friendly service and helpful lads who have helped out hugely. Couldn't highly recommend more then I can A++
27 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Wayne,
Thank you so much for your fantastic review! We're thrilled to hear that Glen and Nick were able to resolve the drainage issue efficiently and to your satisfaction. They always strive to provide the best service, and it's great to know that their friendly and professional approach made a positive impact. Your high recommendation means the world to us, and we're incredibly grateful for your trust in our team.
If you ever need any further assistance, please don't hesitate to reach out!
Kind regards,
Drain Response Ltd
A rare case of excellent service
Josh and his team (we dealt with Abbie and Joe) were all absolutely first class. From my first call with Abbie, confirming price and arrival, all was as promised.
We had an urgent situation and Joe and Josh came out super quickly, cleared our drain and when we had a further issue a couple of days later, came out again for no cost.
We were kept informed all the way through the process and also discussed some longer term solutions we can follow for a permanent fix.
I would much rather deal with a smaller company and Josh has solidified this preference for me. A highly personal service where you feel like a person not a number.
I could not recommend this Co highly enough.
23 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Sam,
Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that Abbie, Joe, and Josh were able to provide the prompt, personal, and effective service you needed during a challenging time.
At Drain Response Ltd, we pride ourselves on delivering first-class service and ensuring our customers feel valued and supported. It's wonderful to know that we could help resolve your issue quickly and discuss longer-term solutions for the future.
We truly appreciate your kind words and your preference for smaller companies like ours—it means the world to us! If you ever need assistance again, don't hesitate to get in touch.
Best regards,
The Drain Response Ltd Team
Excellent Service
Excellent service from Josh and his colleague. They are very knowledgeable and quickly determined what was needed in order to fix a difficult problem with limescale.
16 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Paul,
Thank you for your kind feedback! We’re delighted to hear that Josh and his colleague provided excellent service and quickly identified the solution to your limescale issue. Their expertise and efficiency are things we pride ourselves on, and we’re so pleased they could help resolve the problem.
If you need any further assistance, don’t hesitate to reach out.
Kind regards,
Drain Response Ltd
Excellent service from Josh and his team!
Excellent service from Josh and his team. They came out promptly, were very kind, friendly and easy to deal with. Having had a rather bad experience with another company I felt very safe in their hands. I wouldn't hesitate to recommend them, they have done a very good job and left everything clean and tidy. Thank you!
17 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Hannah,
Thank you for your wonderful feedback! We’re so glad to hear that Josh and his team were able to provide you with a positive experience, especially after your previous challenges with another company. It’s great to know they were prompt, kind, and left everything clean and tidy.
Your trust and recommendation mean a lot to us, and we’re always here if you need assistance in the future.
Kind regards,
Drain Response Ltd
Sewage pipe blocked.
We had Glen and Fin. Our sewage pipe was blocked. Glen cleared it for us and explained where our responsibilities lay in relation to the sewage pipe. He also put a camera down it for us so we can see how it is all laid out. We have only been in the house for 8 months and we didn't have any understanding of the drains here before then.
17 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Claire,
Thank you for sharing your experience! We’re so pleased to hear that Glen and Fin were able to resolve your sewage pipe issue and provide valuable insights into your drainage system. It’s always our goal to ensure our customers feel informed and confident, especially when it comes to understanding responsibilities and system layout.
If you need any further assistance or advice in the future, don’t hesitate to reach out. We’re always here to help!
Kind regards,
Drain Response Ltd
New pipe under block paved drive
Josh and his team laid a new pipe under a block paved drive. Did a great job including returning without any question to re-lay some of the paving which had settled over time. Really impressed with the quality of work and Josh was a delight. Strongly recommended.
10 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Tim,
Thank you so much for your kind words and for taking the time to leave such a positive review! We’re thrilled to hear you were impressed with the quality of work and our team’s professionalism. Ensuring our customers are satisfied is our top priority, and we’re glad we could address the paving issue promptly. Your recommendation means a lot to us, and we’re always here if you need assistance in the future.
Kind regards,
Drain Response Ltd
Fair, honest and friendly.
Having had an ongoing issue with a toilet in our house that keeps on blocking I found Drain response through a Google search. I’ve had five visits in the past (from Dyno Rod and Drain Doctors to name a few) each of which I have just unblocked the drain and not told us what the underlying problem is that causes this blockage every 18 months to 2 years.
Josh who visited us this week showed me exactly what the problem was and how we need to fix it in order to stop our blockage happening over and over again. 100% impressed by the honesty and fairness of the team, and I feel let down by the big names who have visited to fix the problem but not actually ‘fix’ the problem because they didn’t know what it was!
Cheers guys 👍
7 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Jon,
Thank you so much for taking the time to share your experience with us. We're truly pleased to hear that Josh was able to identify and explain the root cause of the issue after you’ve dealt with it for so long. At Drain Response, we pride ourselves on providing honest and effective solutions, and it’s great to know that our approach made a difference for you.
We’re sorry to hear about your past frustrations, but we’re glad we could step in to resolve things properly. If you need any further assistance, don’t hesitate to reach out—we’re always happy to help!
Cheers again for your kind words and recommendation.
Kind regards,
Drain Response Ltd
5 star service
Glen and Nick were great from first contact to leaving. I was kept updated on arrival time and the job was done quickly and efficiently to a high standard. I would definitely recommend them and use them again.
9 janvier 2025
Avis spontané
Réponse de Drain Response LTD
Dear Colin,
Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that Glen and Nick provided excellent service from start to finish and that you were kept well-informed throughout. It’s great to know the job was completed quickly, efficiently, and to a high standard.
Your recommendation means a lot to us, and we’d be more than happy to assist you again in the future.
Kind regards,
Drain Response Ltd
Great service
They phoned to say they would be with me within 1/2 hour and they were. Explained the costs. Cleared the blockage and tidied up. Can't thank Glen & Nick enough.
18 décembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Joan,
Thank you for your lovely feedback! We’re so pleased to hear that Glen and Nick provided prompt and professional service. Clear communication and leaving everything tidy are key priorities for us, and it’s great to know they made such a positive impression.
We truly appreciate your kind words and look forward to helping you again should you ever need us.
Kind regards,
Drain Response Ltd
Glen and Fin worked really well to help…
Glen and Fin worked really well to help clear a blocked drain, quick and efficient thank you
4 décembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Paul,
Thank you for your feedback! We’re delighted to hear that Glen and Fin were able to assist you quickly and efficiently. Ensuring our customers receive top-notch service is always our goal, and it’s wonderful to know you were pleased with their work.
We appreciate your kind words and look forward to assisting you again if needed.
Kind regards,
Drain Response Ltd
Glen and Nick had such a positive can do attitude even though the drain issue was complex the did not give up !! Until complete at 930 pm . I full recommend them
Glen and Nick had such a
3 décembre 2024
Avis spontané
Réponse de Drain Response LTD
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear you were impressed with our team. Your recommendation means so much to us, and we’re always here if you need assistance in the future.
Kind regards,
Drain Response Ltd
Swift service
Swift, professional service of expert, friendly staff.
Highly recommended
25 novembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Mrs. Kenny,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear you were impressed with our swift, professional service and friendly team. Your recommendation means so much to us, and we’re always here if you need assistance in the future.
Kind regards,
Drain Response Ltd
Great efficient service
Glen and Nick were knowledgeable, friendly and efficient.
I highly recommend the Drain Response team and will use again in the future if needed.
28 novembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Carol,
Thank you for your wonderful feedback! We’re so pleased to hear that Glen and Nick provided knowledgeable, friendly, and efficient service. Your recommendation means a lot to us, and we’re delighted to know you would choose Drain Response again in the future.
Kind regards,
Drain Response Ltd
They were very punctual
They were very punctual, very professional and quick. They were friendly and helpful, and explained everything they were doing. They made virtually no mess and worked hard. I was very happy with their work.
27 novembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Hilda,
Thank you for your kind feedback! We’re thrilled to hear that our team was punctual, professional, and efficient, and that you were happy with the work done. It’s great to know they took the time to explain everything while maintaining a clean and tidy work area.
We truly appreciate your satisfaction and look forward to assisting you again if needed.
Kind regards,
Drain Response Ltd
This is the second time I have used…
This is the second time I have used Drain Response and again the service was excellent. Josh is professional yet friendly and did a great job to replace a leaking gully pot.
26 novembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Celeste,
Thank you for your continued trust in Drain Response! We’re so pleased to hear that, once again, Josh provided excellent service and handled the gully pot replacement professionally and efficiently. Your satisfaction means a lot to us, and we’re grateful for your kind words.
We look forward to assisting you again in the future if needed.
Kind regards,
Drain Response Ltd
Excellent service
Excellent service. Professional. Knowledgeable. Did a great job clearing and cleaning our blocked drains. Speedy call-out. Huge thank you to Glen and Fin. Speedily sorted the problem.
Recommended.
Brixham resident.
26 novembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Caz,
Thank you so much for your fantastic feedback! We’re delighted to hear that Glen and Fin provided professional, knowledgeable service and quickly resolved your blocked drain issue. It’s wonderful to know you were pleased with the speedy call-out and the quality of their work.
Your recommendation means a lot to us, and we’re always here if you need assistance in the future.
Kind regards,
Drain Response Ltd
Superb service from a very knowledgable…
Superb service from a very knowledgable and competant crew. Josh, the chap in charge was incredibly polite and helpful, as was Ty and the third chap. The work was carried out fantastically well in difficult very wet circumstances within the promised time scale to very high standards. Can't speak highly enough of them, super pipeline reconstruction job.
19 novembre 2024
Avis spontané
Réponse de Drain Response LTD
Dear Nutley Court,
Thank you so much for your kind and detailed feedback! We’re thrilled to hear that Josh, Ty, and the team provided such excellent service, even under challenging conditions. It's great to know they were polite, helpful, and delivered the pipeline reconstruction to such high standards within the promised timeframe.
Your praise means a great deal to us, and we’re grateful for the opportunity to have helped. We look forward to assisting you again in the future if needed.
Kind regards,
Drain Response Ltd
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